Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Metrics 157

Metrics NPS Touchpoint Effort Score 157

Customer Bliss

JULY 11, 2017

Catherine Courage is currently the VP of Ads and Commerce User Experience at Google, where she’s been since October 2016. This is his third time around in a tech customer experience role, previously having held similar jobs at DocuSign and Citrix. About Catherine. How did she move to Google, and what does she do there?

Leadership 0

Leadership Customer Experience 2013 2011 0

Experience Investigators by 360Connext

OCTOBER 1, 2014

How do you build customer relationships in today’s high-tech marketplace? I hate to say it, but… You’re running out of options. Customers are casually dating competitors while we are constantly learning what makes them happy and trying to speak their language. Why would you want to risk screwing that up?

E-support 274

E-support 2013 2014 Social Media 274

Gainsight

MARCH 4, 2022

At Gainsight, we felt some non-tech themes were so important that we wanted to share them with you. But CS is not about that. “It’s really about how to effectively manage your time and prioritize your time. Spending time on self-care is as important as physical care. Balance and Focus.

2020 97

2020 Insights Culture Customer Success 97

ShepHyken

OCTOBER 1, 2021

He writes about what automated customer service can do for your business. Yet we see only 33% of contact centers investing in automation tech systems and robotics. One of the possible reasons for such lower adoption rates is not exploring what automation systems can do for their business.

Customer Service 156

Customer Service Article Customers Technology 156

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Why does this matter so much? Because in a market brimming with choices, the way customers feel about your business can set you apart. It’s an environment where shoppers feel understood and valued at every touchpoint.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

GetFeedback

MAY 8, 2019

It’s what every company wants following a consumer’s experience with their brand. We finish a phone conversation with tech support and are asked to “remain on the line” to answer a few short questions about our experience today. Why every business should be using surveys. Customizing a Survey Just Makes Sense.

Brands 170

Brands Social Media Sports Feedback 170

BirdEye

OCTOBER 30, 2023

Do you know why? A strong local presence means easy yet powerful word-of-mouth marketing , positioning you as the most trusted brand. So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Run targeted ads 5. Here are 12 ways: 1. Know your competitors 4.

Social Media 59

Social Media Marketing Events Advertising 59

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. Have you ever wondered what your investors are looking for in board meetings? Are you facing a project like a merger or acquisition that requires you to work with new investors or existing investors in a new capacity?

Metrics 98

Metrics Customer Success Engagement Customer Satisfaction 98

BirdEye

NOVEMBER 20, 2023

Table of contents What is referral marketing? Here’re a few compelling reasons why referral marketing holds potential as a growth strategy: Building trust: Referrals originate from trusted sources instilling confidence in new customers about your business. For you, it’s growing your business. Let’s dive in.

E Commerce 64

E Commerce Marketing Multi-Channel E-support 64

Inbenta

MAY 7, 2021

You might think that the main aim is to get the inquiry resolved in the long run – and you’d be right, in a way. However, if getting the right solution takes too long, the customer will still be left feeling that you could have done better. Here’s how you can reduce your customer service response times to avoid lost leads.

Customer Service 116

Customer Service Social Media E Commerce E-support 116

Alida

DECEMBER 22, 2016

There isn’t a shortage of predictions on what the next year will bring, and spotting the business trends that truly matter can be difficult. To help you separate the short-term fads from the disruptive trends, we’ve done the work for you. Acceleration of customer intelligence tech adoption. Global uncertainty.

2017 0

2017 E Commerce 2016 Social Media 0

Customer Bliss

APRIL 24, 2018

This is the 100th episode of the Chief Customer Officer Human Duct Tape Show , and I have YOU to thank for it! I’m sending a huge, heartfelt thank you to all of the podcast guests I’ve interviewed since the launch of this podcast back in 2016. Be Patient and Gain Credibility Before Driving Transformation.

Chief Customer Officer 129

Chief Customer Officer Management 2011 Call Center 129

BirdEye

APRIL 5, 2023

You have a can’t miss business idea, but you’re racking your brain to come up with a name that does it justice. In this blog post, we’ll share 150 business name ideas to help you hit the ground running. In this blog post, we’ll share 150 business name ideas to help you hit the ground running.

Government 98

Government Social Media Consulting Brands 98

ShepHyken

SEPTEMBER 27, 2019

This week we feature an article by Jessica Wise who shares a story to illustrate how you can develop a lifelong relationship with your customers by creating a customer experience they will never forget. The chance to shock and awe your customers will arise when they present you with a problem that needs solving. So, have no doubt.

Blog 112

Blog Customer Experience Loyalty Presentation 112

delighted

APRIL 27, 2021

This is why carefully structuring and selecting the product survey questions you ask your customers is so important. These surveys should be carefully crafted without any leading questions. And just like the product itself, think about the customer’s mindset and how they may encounter this survey.

Feedback 98

Feedback Management Net Promoter Score Advertising 98

NetBase

JUNE 18, 2020

Here’s how and why your brand should care about this trend. Let’s dig into that sentiment across various categories and see what it could mean for your brand, including: Consumers are passionate about sustainability, so your business should be too. But why does this actually matter?

Social Media 67

Social Media Consumers Brands Demo 67

Optimove

MARCH 2, 2023

So, why don’t all operators personalize, you ask? For instance, most operators will offer bets on a match like Real Madrid versus Barcelona – the winner, the final score, the scorers – you know the drill. So, what do you do when you have complex tech stacks where the data is disconnected?

Sports 52

Sports Roadmap Competitive Advantage Events 52

delighted

JUNE 3, 2021

And yet, age-old complaints about online shopping such as poor product quality and having to wait for delivery continue to persist. So what does this mean for retail? We surveyed 1,200 shoppers across the US to learn more about their shopping habits and preferences. Omnichannel retail will be the new normal.

Omnichannel 101

Omnichannel Retail Consumers 2021 101

SurveySparrow

JANUARY 25, 2024

Are you having a hard time finding the right online form builder? Choosing what’s best for you should not be such an arduous task. And that’s precisely what I’m going to do with you— sign over the insights we gathered! (Oh Let’s start with… What is Formstack ?

Document 52

Document 2006 E-support Information 52

Customer Bliss

SEPTEMBER 14, 2017

50 and see what items I could pull together that may be of value to you or your career. This is all about repeatable, scaleable process, as Lexi Reese explained to me in Episode 50. This is all about repeatable, scaleable process, as Lexi Reese explained to me in Episode 50. Where are you not as good?

2014 152

2014 Communication Government Customer Journey 152

ChurnZero

JULY 8, 2022

You can demonstrate an amazing product, have an expert executive team and show a top-tier growth trajectory, but without reasonable NRR, you will summarily get disqualified from funding consideration. Higher retention signifies a more stable customer base and greater growth potential, and that’s what investors care about.

Metrics 98

Metrics Customer Retention Customer Success 2022 98

Kustomer

NOVEMBER 3, 2022

According to the Customer Service Barometer study fielded by American Express, 40% of customers agree that they would be pleased by customer service agents taking care of their needs faster. What is proactive customer service and how is it different from reactive customer service? What Is Proactive Support?

Omnichannel 98

Omnichannel Competitive Advantage Net Promoter Score Customers 98

Lumoa

JANUARY 19, 2023

We’ll walk you through the key steps to building a successful customer experience department in this guide. We’ll walk you through the key steps to building a successful customer experience department in this guide. What does the company want to achieve? In This Article: Preliminary Steps 1.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

Stella Connect

JANUARY 4, 2022

You also hope to keep agents engaged so they’ll want to stay put. These are the top- and bottom-line benefits your coaching and training programs should deliver. To help you get started, we’ve compiled a list of 29 customer service coaching and training tips. Coaching Customer Service Agents for Individual Growth. “A

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Kustomer

JANUARY 13, 2022

His experiences taught him that showing up for the customer should always be the first priority and at MoneyLion , that’s exactly what his team of CX experts do. For his team, this means adding a chat function on every page where if a customer has a question, the answer is just a click away. Tune in to learn more!

Omnichannel 97

Omnichannel Customers Definition Social Media 97

SurveySparrow

FEBRUARY 2, 2021

Let’s say we were to ask our immediate circle about how they love their work environment and the office. . What do you think they’d reply? So this employee appreciation day that falls on March 5th this year, let’s give you some excellent ways to reward your employees. . Stat of the day!

Culture 98

Culture Wireless Entertainment Fashion 98

Kustomer

OCTOBER 4, 2021

After listening to the experts, you’ll come to find that implementing AI isn’t as difficult as you might think. Technology’s ever-improving, so why shouldn’t CX do the same? The more advances we make in technology and communication, the more CX leaders should do to keep up. Your Employee’s Experience Matters – Here’s Why.

Contact Center 105

Contact Center Omnichannel Consumers Article 105

CSM Magazine

NOVEMBER 23, 2020

And as you were wandering across the city, you could also hear town criers yelling to attract customers. This is where Ad Tech comes into the spotlight. As a result, more and more companies are willing to invest in Ad Tech. But the question remains – what does Ad Tech mean and how make it work for you?

Advertising 52

Advertising Multi-Channel Consumers Reference 52

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Metrics 98

Metrics Customer Success Insights Net Promoter Score 98

Oracle

SEPTEMBER 19, 2019

As this year of customer experience for businesses around the globe continues, women in tech at Modern CX gathered their experience in captivating customer experience quotes. Here’s a closer look at some of the most inspiring and thought-provoking quotes on CX from women in tech. Adding value to differentiate.

Call Center 91

Call Center 2019 Technology Customer Journey 91

SurveySparrow

DECEMBER 11, 2020

If you’re stuck with your business and not sure how to market your service, then we got your back. If you’re stuck with your business and not sure how to market your service, then we got your back. Here we’ve shared seven creative advertising strategies for you. So, what’s the wait?

Advertising 52

Advertising Social Media 2009 Brands 52

SurveySensum

MAY 19, 2023

But when every bank strives to achieve the same, how can you get a competitive edge? Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. What is NPS in banking and other financial institutions When should you launch your NPS surveys in banks?

Banking 52

Banking NPS Net Promoter Score Financial 52

ProProfs Chat

MAY 21, 2020

However, it also indicates that a lot depends on the kind of customer service operators you hire for your business. With good experience, communication skills, and product knowledge, your operators can easily take care of your customers and their growing expectations. Here’s what we aim to cover! What is a Customer Service Job?

Customer Service Representative 111

Customer Service Representative Customer Service Communication Leadership 111

ChurnZero

SEPTEMBER 7, 2023

If you were your own customer, would you want to sit through your quarterly business review (QBR)? If you hesitated before answering, then it’s time to rethink your approach. However, many customer success teams squander this opportunity by making it about themselves and not thinking outside the box.

Presentation 52

Presentation Customers Engagement Customer Success 52

SurveySparrow

JANUARY 10, 2021

In this cut-throat market, how do you drive online sales? You have to plan everything – from getting noticed initially to managing the attention you get. . Since the e-commerce boom, there have been plenty of studies about the most important elements of selling online. Targeted Facebook Ads .

Sales 52

Sales E Commerce Net Promoter Score Advertising 52

SurveySparrow

DECEMBER 6, 2022

You also need to prioritize the ease at which your visitors can see and engage with the pages you developed. . To help you gain quick traction, we have compiled some proven tips for effective web development in 2023. Some other statistics reflect the importance of mobile responsiveness: There are about 7.26

2023 52

2023 User Experience Brands Blog 52