delighted

APRIL 26, 2024

Less than six months ago, we introduced Delighted Surveys , a from-scratch survey solution, that radically expanded the variety of surveys you could create on our platform. We integrated sophisticated AI tools and templates infused with best practices. We’ll also give a Delighted CX platform update and share our live Q2 roadmap.

2024 52

2024 Roadmap Feedback Insights 52

InMoment XI

DECEMBER 7, 2023

As your company looks to measure customer experience KPIs and metrics, it’s important to integrate data from all the touchpoints and channels that matter to your business so that metrics are not analyzed independently of the broader experience. Keep in mind that this is a cycle that your organization has to do consistently and regularly.

Metrics 260

Metrics Net Promoter Score Measurement Customer Experience 260

CSM Magazine

DECEMBER 15, 2022

a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, today announces the launch of Majorel X, as a platform for CX transformation services. Majorel X addresses increasing client demand for an integrated approach to CX transformation.

Consulting 52

Consulting Leadership Culture Touchpoint 52

SurveySensum

MARCH 6, 2024

If you’re a math whiz and want to do a quick calculation with preliminary numbers, check out this handy formula: Sales Conversion Rate = (# of Purchases / # of Visitors) x 100 Using this formula helps provide an accurate percentage of the sales made. Therefore, it’s imperative to have a system in place to keep an eye on conversions.

Metrics 52

Metrics E Commerce ROI Return on Investment 52

BirdEye

MARCH 11, 2024

We also share: 42 platform-specific business hashtags you must use to grow exponentially How to create a memorable hashtag strategy Tips to implement to make your hashtags go viral, and many more! 40+ platform-specific business hashtags How to find the best hashtags for your business? What’s the ‘3×3’ hashtag strategy?

Social Media 72

Social Media Events Connections Engagement 72

Kustomer

AUGUST 19, 2021

To power this hybrid support model Ada and Kustomer have joined forces to build an integration that empowers businesses to deliver contextualized, fast customer service, at scale. No-Code Platform for Speedy Deployment. Want to learn more about the Ada x Kustomer integration? How It Works. Get started with Kustomer.

Customer Service 98

Customer Service 2022 Touchpoint Customers 98

BirdEye

JULY 10, 2023

Supreme x Louis Vuitton This highly-hyped collaboration between streetwear brand Supreme and luxury fashion brand Louis Vuitton produced a unique collection of clothing, accessories, and luggage. This will help you determine whether the collaboration is successful based on your objectives and goals.

Brands 52

Brands Fashion Social Media Retail 52

COPC

OCTOBER 16, 2023

Millennials and Generation Z, on the other hand, have grown up in a highly digitized world, valuing collaboration, innovation, and the integration of technology into their work lives. While it would be accurate to say that Generation X values flexibility the most, all generations value it as significantly important.

Leadership 94

Leadership Transportation Workshop Contact Center 94

CSM Magazine

JANUARY 17, 2024

In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform? How Can Enterprise Video Platforms Transform Communication?

Communication 52

Communication 2023 Social Media Travel 52

Optimove

JANUARY 16, 2024

In addition, we are honored by our partners, employees, and investors who have been instrumental in helping Optimove create the first Customer-Led Marketing Platform to uphold our promise: to unleash brands’ full potential so they can gain their customer’s loyalty for life.

2023 52

2023 Net Promoter Score 2012 2024 52

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. What are the benefits of integrating with Customer Success software? Who owns it? Who owns it?

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

BirdEye

SEPTEMBER 25, 2023

Be sure you don’t get left behind by considering real estate AI platforms for the following uses: 1. Birdeye’s Review platform is powered by BirdAI, which lets you auto-generate responses to each customer review and use rules and templates when responding to reviews. Those aren’t the only benefits of AI in reputation management.

Marketing 111

Marketing Social Media Advertising E-support 111

Optimove

MARCH 14, 2023

Welcome to this three-part mini-series, where we discuss the importance of enhancing your in-platform player experience. In Optimizing the In-platform Player Experience – Part I – we discussed why you should personalize the player experience and how it can help take your app and site to the next level. So, let’s get started.

E Commerce 52

E Commerce E-support Social Media Events 52

BirdEye

OCTOBER 30, 2023

Choose the right platform 3. Local social media marketing is a digital strategy that leverages social media platforms to target nearby potential customers for local businesses. The only way to really leverage these platforms is with targeted ad campaigns and an effective local social media marketing strategy. Run targeted ads 5.

Social Media 59

Social Media Marketing Events Advertising 59

BirdEye

APRIL 26, 2024

But, maintaining an active presence by posting consistently across all platforms while managing multiple accounts can be daunting. You can also quickly create multiple versions of the same content for different audiences, store locations, and platforms. Trello also integrates with Google Drive, Slack, and similar tools for efficiency.

2024 59

2024 Social Media Multi-Channel E-support 59

Retently

FEBRUARY 20, 2023

Analyzing the same example, we would get: ​​RFM score = (Recency score x 0.6) + (Frequency score x 0.3) + (Monetary score x 0.1) RFM score = (8 x 0.6) + (5 x 0.3) + (5 x 0.1) Then, you would multiply each score by its corresponding weight, add up the results, and get a final weighted RFM score.

NPS 156

NPS Customer Satisfaction Loyalty Measurement 156

CSM Magazine

JULY 22, 2022

By utilizing the feedback and insights provided in the Reputation platform, we are able to proactively monitor feedback from our beloved customers and respond to each and every review. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D.

2022 111

2022 Management Feedback 2021 111

ChurnZero

MARCH 10, 2023

Consider follow-up prompt language like “Let’s think step by step for X paragraph” or “Write this in the style of [famous person] or [industry profession].” Example 1: Email content generation Email is an integral communication tool that just so happens to be extremely distracting. Remove/add references to [this].

Customer Success 98

Customer Success Blog Customers Feedback 98

2020 Research

OCTOBER 18, 2023

Testing and learning are integral to making sure we, as an industry, can alleviate these concerns. But it’s also important to look outside our industry as well – there have been great advancements outside our industry that are backing their way in, so explore more generic AI groups on LinkedIn or X (Twitter).

Marketing 108

Marketing Healthcare Webinar Roadmap 108

BirdEye

NOVEMBER 20, 2023

A social media aggregator is a tool that helps you collect, curate, organize, and manage content from different social media platforms. To reach customers across platforms, it’s common to have multiple accounts on leading sites like Facebook, Instagram, X (formerly Twitter), TikTok, and more.

Social Media 64

Social Media Multi-Channel Management Engagement 64

BirdEye

AUGUST 31, 2023

The popularity of social media platforms as a commercial medium is on an upward trend. Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. Facebook Shops allow customers to peruse your offerings without leaving the platform.

E Commerce 59

E Commerce 2023 Social Media E-support 59

BirdEye

DECEMBER 8, 2023

Use reputation management platforms like Birdeye to tailor your strategies based on actionable insights to manage your brand image effectively. Develop a strong content strategy Whether it’s social media, blogs, or emails, keep your messages consistent across all platforms. Reputation X 7. NetReputation.com 4. Go Fish Digital 8.

Management 116

Management Social Media Brands Consulting 116

CSM Magazine

MAY 10, 2022

Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion and effort behind every customer interaction. Quickly close the loop with customers at scale. Availability. Additional Information.

Contact Center 52

Contact Center Social Media 2022 Interaction 52

BirdEye

MARCH 5, 2024

Social media monitoring is the systematic tracking of various platforms to gather mentions and conversations about specific keywords, hashtags, or phrases associated with a brand or business. Unified brand image Social media monitoring enables multi-location businesses to maintain a unified brand image across all platforms and locations.

Social Media 59

Social Media Multi-Channel Insights Brands 59

delighted

MAY 11, 2021

The basic formula for CLV is as follows: CLV = Average Order Value X Purchase Frequency X Customer Lifespan. You would calculate it as follows: $20 X 2 X 24 = $960. You can utilize social proof to your advantage by integrating it into every part of the customer experience.

Loyalty 78

Loyalty Brands Customer Journey Mapping Social Media 78

Lumoa

OCTOBER 11, 2021

Lue lisää Lumoan kumppaniverkostosta Summary in English Lumoa and Futurelab Finland are entering a partnership: Making AI an integrated part of customer experience improvement projects. Read more about Lumoa’s partnership network The post New Partnership: Lumoa x Futurelab appeared first on Lumoa. Lue lisää Lumoasta: Lumoa.me

2016 83

2016 Customer Centricity Consulting Customer Insights 83

ChurnZero

MARCH 10, 2023

Consider follow-up prompt language like “Let’s think step by step for X paragraph” or “Write this in the style of [famous person] or [industry profession].” Example 1: Email content generation Email is an integral communication tool that just so happens to be extremely distracting. Remove/add references to [this].

Customer Success 75

Customer Success Blog Customers Feedback 75

Optimove

MARCH 2, 2023

The Challenges of Web Personalization Commoditization of offerings in sports betting and gaming When many similar products or services are offered, it becomes hard for players to distinguish between the various platforms. In sports betting, operators don’t own the sporting events on their platform. They allow players to bet on them.

Sports 52

Sports Roadmap Competitive Advantage Events 52

Comm100

NOVEMBER 13, 2022

Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. Omnichannel customer service software connects every digital channel into one platform and unified inbox. What is omnichannel customer service? Comm100 Omnichannel.

Omnichannel 85

Omnichannel Customer Service Social Media Healthcare 85

Comm100

NOVEMBER 10, 2021

If you’ve thought about integrating chatbots but are not sure where to start, read on. Other channels that you should consider are: Mobile app support Social media platforms SMS. This allows you to gain the benefits of each platform while also simplifying the chatbot deployment process.

Customer Service 76

Customer Service Social Media Customers Interaction 76

Natalie Petouhof

OCTOBER 15, 2015

The all-new engagement experience for Jive-x delivers both a customizable onboarding experience and an immersive advocate environment. New tiles and purposeful places: Jive-x technology seamlessly integrates user profiles, notifications as well as landing pages and adds a host of new tiles.

Brands 97

Brands E Commerce E-support Document 97

CSM Magazine

SEPTEMBER 21, 2022

of customer requests) x (average chat duration). 10,000 x 7. This will also include additional costs for integrating the chatbot into different platforms. Chatbot ROI = [(3,000,000 – $538,126)/($538,126)] x 100. cost of investment. average shift time per representative). =.

ROI 52

ROI Return on Investment 2023 Consumers 52

SurveySensum

FEBRUARY 2, 2024

CSAT score % = (Number of positive responses / Number of total responses) x 100 → For example , if 100 customers filled out the survey and only 80 customers clicked on the happy face then your total CSAT score would be: 80/100 x 100= 80% Your CSAT score is 80% 2. Multiply the average score by 100 to convert it into a percentage.

Metrics 52

Metrics 2024 Customer Engagement Engagement 52

8x8

MARCH 20, 2018

With that in mind, today we launched a new integrated communications solution we call the X Series Platform. Platforms like X Series will sit at the heart of superior experience delivery and whether it’s chat, email, phone or text, users will have the power to communicate on their terms.

Communication 48

Communication Contact Center 2018 Connections 48

8x8

MARCH 20, 2018

With that in mind, today we launched a new integrated communications solution we call the X Series Platform. Platforms like X Series will sit at the heart of superior experience delivery and whether it’s chat, email, phone or text, users will have the power to communicate on their terms.

Communication 48

Communication Contact Center 2018 Connections 48

8x8

MARCH 20, 2018

With that in mind, today we launched a new integrated communications solution we call the X Series Platform. Platforms like X Series will sit at the heart of superior experience delivery and whether it’s chat, email, phone or text, users will have the power to communicate on their terms.

Communication 48

Communication Contact Center 2018 Connections 48

8x8

MARCH 26, 2018

I remember years ago, the major themes at the conference were the big vendors pushing siloed on-premises systems, such as telephony, video conferencing, contact center and integration to business applications. Some of the main themes were: Integrated unified communications and contact center. Team messaging. Machine Learning and AI.

Connections 48

Connections 2018 Contact Center Communication 48