This website www.genesys.com/blog is currently offline. Cloudflare's Always Online™ shows a snapshot of this web page from the Internet Archive's Wayback Machine. To check for the live version, click Refresh.

Accelerating Corporate Sustainability Is a Continual Goal

Read blog

Filters

Top 5 Gotchas of Moving to a Cloud Contact Center

“Any change, even a change for the better, is always accompanied by drawbacks and discomforts.” – Arnold...

Melissa Swartz

April 25, 2024

Personalize Outbound with Agent-Initiated WhatsApp Messages

Proactive communication is a great way to make existing customers feel better about your brand. It can also reduce the need for...

Anthony Romero

April 24, 2024

Accelerating Corporate Sustainability Is a Continual Goal

More than 50 years ago, the first Earth Day signaled a growing awareness of the health of our planet and that it needs our...

Bridgette McAdoo

April 22, 2024

Harnessing the Power of AI with a Move to the Cloud

It was a startling outcome back in 2011 when IBM Watson trounced two Jeopardy champions in a highly anticipated match-up. It took...

Kyle Kuntz

April 17, 2024

CX Transformation Primer: 7 Tips for Continued Success

Customer experience transformation is happening whether organizations are ready for it or not. The longer a business waits, the...

Ginger Conlon

April 16, 2024

CX Leaders: Now Is the Time to Adapt and Embrace AI

Experience transformation: Moving continuously toward more personalized, empathetic interactions for customers and employees....

Ginger Conlon

April 4, 2024

Fresh Angles on AI, Data and Personalization in CX

The theme of Enterprise Connect 2024 centered around maintaining momentum in customer experience (CX) transformation. And...

Ginger Conlon

April 3, 2024

Announcing the 2024 Genesys Customer Innovation Awards Finalists

Innovation is the cornerstone of progress, driving us all forward and reshaping the landscape of customer and employee...

Angela Santarossa

March 29, 2024

Transform CX and EX with AI-Powered Experience Orchestration

The entrance of digitally savvy younger generations into the workforce is quickly reshaping today’s customer experience (CX)...

Brett Weigl

March 28, 2024

Life Extension Keeps Customers at the Heart of CX Innovation

For over 40 years, health and wellness company Life Extension has put customer and employee centricity at the forefront of its...

Ginger Conlon

March 27, 2024

Web Messaging Creates Empathetic Conversations at Rabobank

It’s a common misconception that digital technologies make customer interactions more efficient and less personal. But by using...

Claire Beatty

March 21, 2024

Using Real-Time Analytics to Create Fluent Customer Interactions

Artificial intelligence (AI) tools have become ubiquitous in all parts of our lives — and they’re continually improving to...

Elcenora Martinez

March 14, 2024

Accelerating the Future of Experience as a Service

Business today moves at the speed of AI. It’s a rapidly evolving technology that’s transforming industries, unlocking new...

Tony Bates

March 11, 2024

Voice of the Customer: Build Loyalty One Touchpoint at a Time

I bought shoes based on a LinkedIn post. A customer was raving about how excited he was to get his new running shoes only to end...

Lauren Miller

March 6, 2024

Combine Social Media and CX to Listen and Respond to Customers

Social media is a powerful tool for connecting people across the globe. Now more than ever, consumers are reaching out to...

Olivier Jouve

February 27, 2024

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.