CSM Magazine

FEBRUARY 13, 2024

By implementing an innovative CX platform from Genesys Cloud with support and guidance from our specialists here at Sabio , Benenden gained capabilities to unify member interactions, tap data for personalisation, and meet rising expectations – resulting in sky-high satisfaction scores.

Healthcare 52

Healthcare Omnichannel Hospitality Social Media 52

CSM Magazine

FEBRUARY 2, 2024

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. Goals included supporting multi-channel engagement, tapping member data for personalisation, and integrating systems across the business to smooth hand-offs.

Multi-Channel 52

Multi-Channel Healthcare Hospitality Social Media 52

CSM Magazine

DECEMBER 12, 2023

In a recently published case study, the Genesys Cloud project with ENGIE was delivered two months ahead of the 12-month timeframe, exemplifying Sabio’s expertise in delivering rapid Genesys Cloud deployments. As well as over 4,600 agents, the migration covered the handling of 150 million annual voice minutes.

Omnichannel 52

Omnichannel ROI Customer Retention Customer Satisfaction 52

VDS

SEPTEMBER 6, 2023

This collaboration between Genesys Cloud and Salesforce is set to redefine the customer experience landscape. Genesys Cloud CX offers an all-in-one composable CX platform that, when combined with the world’s number one CRM, Salesforce, creates unified customer and agent experiences that stand apart.

Customer Experience 52

Customer Experience Contact Center Employee Experience Insights 52

CSM Magazine

DECEMBER 8, 2015

Genesys, provider of omnichannel customer experience and contact centre solutions, has announced that it has been accepted as a supplier for the UK Government’s latest G-Cloud framework, G-Cloud 7. G-Cloud is the pre-approved list of suppliers offering cloud and digital services via an online portal.

Government 40

Government Omnichannel Communication Sales 40

CSM Magazine

APRIL 12, 2023

True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX to give customers a more flexible, feature-rich solution. A true-cloud solution that delivers cloud-first innovation, continual feature delivery, and minimal planned downtime—unlike with lift-and-shift cloud vendors.

Contact Center 52

Contact Center Return on Investment Omnichannel Employee Experience 52

CSM Magazine

JULY 13, 2023

“The digital transformation of our business – initially through the migration to Genesys Cloud – provides us with lots of potential for growth and will strengthen our abilities to provide our customers with the best possible experiences when interacting with Aramisauto.”

Customer Base 52

Customer Base Multi-Channel E Commerce E-support 52

CSM Magazine

APRIL 25, 2023

Journeycall, a leading provider of multi-channel contact centre services to public and private sectors, has selected Sabio to support its contact centre migration to Genesys Cloud CX. The agreement will also see Sabio provide Journeycall with a range of additional services, including consulting, implementation, and support.

Multi-Channel 52

Multi-Channel Omnichannel Competitive Advantage Social Media 52

CSM Magazine

JANUARY 17, 2024

With that, I think you’ll see a lot of Proof-of-Concept projects that very quickly become real, tangible propositions which are then baked into broader CX strategies, for example within the likes of a Salesforce or Genesys-based contact centre infrastructure. Another way to look at it is this.

2024 52

2024 Insights Exceptional Customer Service 2023 52

CSM Magazine

FEBRUARY 14, 2023

Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. “We are delighted to add Appello Careline to our list of managed service and network service clients, as well as supporting them in their migration to Genesys Cloud.”

Multi-Channel 52

Multi-Channel Technology Interaction Customer Journey 52

CSM Magazine

MAY 28, 2021

New premium selection allows Genesys customers to implement PCI Pal’s secure payment solutions at optimum pace. PCI Pal – the global cloud provider of secure payment solutions for business communications – has announced its secure payment solutions are now available as a premium Client Application on Genesys AppFoundry.

Government 52

Government 2019 Communication Interaction 52

CSM Magazine

NOVEMBER 15, 2022

The pest control leader is implementing Genesys Cloud CX — an all-in-one Cloud, contact centre and experience solution — as its contact centre platform as part of an ambitious unified communications project. ” While voice remains its main channel, Genesys Cloud CX provides omnichannel support. .

Multi-Channel 52

Multi-Channel Omnichannel Touchpoint Technology 52

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.

Customer Experience 52

Customer Experience 2021 Customer Relationship Management Customer Care 52

CSM Magazine

JANUARY 13, 2023

Sabio – the digital customer experience (CX) transformation company – will integrate the specialist Genesys business of Sopra Steria. Sabio Group has expanded into the European Nordics region following a ‘transfer of business’ agreement with a major European IT consultancy. ” About Sabio Group.

Consulting 52

Consulting Presentation Customer Journey Technology 52

CSM Magazine

MARCH 15, 2024

million policyholders to transition to Avaya’s cloud-based contact centre solutions. Companies can gradually transition based on their cloud readiness, moving channel by channel at their own pace. It’s a phased pathway we call “Cloud Contact Centre Without Compromise.” What about existing Avaya customers?

Customer Experience 52

Customer Experience Virtual Agent Omnichannel Financial 52

CSM Magazine

AUGUST 30, 2022

The good news is that with increased deployment of cloud-based digital telephony and continuous innovations within the channel, it’s now possible to track, measure and support all aspects of the voice call – from initial answer through to wrap-up and beyond. About the Author.

Average Handle Time 98

Average Handle Time Omnichannel Customer Journey Innovation 98

CSM Magazine

FEBRUARY 21, 2024

The 13-week implementation overseen by Sabio seamlessly integrated Amazon Connect with the Salesforce Service Cloud Voice and Experience Cloud platforms. This digital transformation project has enhanced VoiceAbility’s communication capabilities, improving efficiency and empowering the charity to better serve its clients.

Communication 52

Communication Average Handle Time Connections Technology 52

ChurnZero

JULY 27, 2021

A sister program to the SaaS Awards, The Cloud Awards ( [link] ), will soon accept submissions for a new 2021-22 program, continuing its recognition of excellence in cloud computing, with an October deadline. . The SaaS Awards is a sister program to the Cloud Awards, which was founded in 2011. Genesys (Genesys Cloud).

2021 98

2021 2011 Innovation 2022 98

CSM Magazine

MAY 3, 2023

“This appointment provides a focal point for our in-country and in-region presence, enhancing our capabilities – particularly in Genesys cloud migration – and strengthening our skillsets, language and market knowledge to serve both new and current customers.

Consulting 52

Consulting Customer Relationship Management Technology Presentation 52

CSM Magazine

SEPTEMBER 28, 2023

The multi-year agreement sees Sabio taking over the maintenance and support of Marsh’s Genesys Cloud customer service infrastructure. The partnership with Sabio, the digital customer experience (CX) transformation specialist, marks a significant milestone for Marsh Finance, which this year celebrates its 50th anniversary.

Multi-Channel 59

Multi-Channel Customer Experience Financial Omnichannel 59

CSM Magazine

JULY 12, 2023

Sabio will guide the firm’s transformation to a new cloud-based customer service platform on Genesys Cloud CX, providing a flexible, scalable, unified CX platform. This platform has been specially developed and selected by Davies, with the customer at the forefront of the solution. .

Multi-Channel 52

Multi-Channel Insurance Touchpoint Technology 52

CSM Magazine

NOVEMBER 8, 2023

It also positions Sabio strongly to take advantage of future market developments – such as the recently announced closer collaboration between Salesforce and Genesys with the launch of CX Cloud,” said Andy Roberts, Sabio’s Chief Executive Officer.

Customer Relationship Management 52

Customer Relationship Management Customer Journey Consulting Customer Relationships 52

Calabrio

AUGUST 7, 2020

Whether long-term partnerships like Cisco or Avaya , or newer collaborations with Amazon Connect , Twilio or UJET , we deliver value to customers by making the connection between their on-prem or cloud contact center to our leading workforce engagement management platform.

Engagement 105

Engagement Contact Center Connections Communication 105

CSM Magazine

AUGUST 10, 2023

Its NS3 framework inclusion comes a few months after it was also included in the UK Government’s G-Cloud framework, strengthening its ability to serve the UK public sector as a recognised Cloud Software and Cloud Support supplier. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8

Wireless 52

Wireless Government 2022 Customer Journey 52

CSM Magazine

NOVEMBER 14, 2023

Decreasing Pace of Cloud Migration However, it’s not all smooth sailing. I touched upon the decreasing pace of cloud migration, a crucial factor in the digital transformation journey. Many organisations are still grappling with the shift to the cloud, and I delved into the reasons behind this slowdown.

Technology 52

Technology Innovation Touchpoint Interaction 52

CSM Magazine

JANUARY 8, 2024

And we had a plan… Within hours of that distress call, our team spun up a 100-seat cloud-based contact centre solution ready to support multiple European countries powered by the Twilio Flex platform. But what about the contact centre solution that is vital to its operations? This is where Sabio comes into the picture.

Healthcare 52

Healthcare 2023 Multi-Channel Customer Journey 52

CSM Magazine

JUNE 7, 2023

Makepositive will work closely with Quickline to help them harness the feature-rich, industry-specific capabilities of Salesforce Communications Cloud, to enhance field services, improve customer support, and streamline inventory and van stock management. “At

Wireless 52

Wireless Telecommunications Customer Service 2008 52

CSM Magazine

MARCH 2, 2023

While a number of innovators and early adopters have seized the initiative and embraced a rapid transformation to cloud contact centres, the reality remains that the vast majority of organisations are still trying to establish just exactly what their cloud contact centre journey might look like. That’s completely understandable.

Innovation 52

Innovation Technology Customer Journey Consumers 52

CSM Magazine

APRIL 1, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has expanded its partnerships with Google Cloud and Twilio by building a new solution to rapidly deploy Google Cloud Contact Center AI (CCAI) across the Twilio Flex platform.

Virtual Agent 52

Virtual Agent Contact Center Technology Insights 52

CSM Magazine

JULY 5, 2022

.” Throughout the year, the Group successfully strengthened its partner network, nurturing relations with the likes of Twilio, Google Cloud, Amazon Connect and Salesforce, while re-enforcing its partnerships with established vendors such as Verint, Avaya and Genesys.

2020 59

2020 Financial Customer Relationship Management 2021 59

CSM Magazine

MARCH 9, 2023

Cloud alone can’t be the sole answer to your CX business challenges or a destination for your business – but it is the first step through a door that will allow you to unlock potentially significant improvements in terms of operational efficiency and costs, customer satisfaction, and advisor performance and retention.

Technology 52

Technology Customer Journey Innovation Download 52

CSM Magazine

JUNE 29, 2023

Twilio Flex is a digital engagement centre for the entire customer journey—a sales tool for pre-purchase conversations, a cloud-based contact center, and an in-app digital concierge. Developed by Twilio, Flex provides businesses with the flexibility and scalability needed to deliver exceptional customer experiences across multiple channels.

Contact Center 52

Contact Center Omnichannel Consulting Customer Journey 52

CSM Magazine

MAY 23, 2023

Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

Customer Experience 52

Customer Experience Innovation Technology Customers 52

Natalie Petouhof

AUGUST 31, 2016

Tweet Genesys (www.genesys.com), a customer experience, omnichannel and contact center solution and Interactive Intelligence Group Inc. www.inin.com), a customer engagement and global leader of cloud and on-premise solutions for communications and collaboration, are entering into a definitive agreement. Notes From The Executives.

Interaction 40

Interaction Contact Center Innovation Omnichannel 40

CSM Magazine

OCTOBER 31, 2022

Sabio’s ‘makepositive’ – a dedicated multi-award-winning Salesforce consulting partner and one of the longest standing Salesforce partners in the UK – is supporting CityFibre’s growth plans in a multi-year agreement managing and maintaining the roll-out of Salesforce Marketing Cloud.

Multi-Channel 52

Multi-Channel Hospitality Consulting Customer Engagement 52

CSM Magazine

NOVEMBER 25, 2021

PCI Pal , the global provider of cloud-based secure payment solutions – has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home.

Insurance 52

Insurance Metrics Information Feedback 52

CSM Magazine

DECEMBER 15, 2022

Its ‘ Empowering People to Deliver Excellent CX ‘ campaign focuses on arming contact centre advisors with the latest equipment and technical capabilities needed to deliver outstanding CX – such as AI and automation, cloud technologies and harnessing data to power differentiation.

Customer Journey 52

Customer Journey Technology Customer Service Customer Expectations 52