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5 Top Customer Service Articles of the Week 8-29-2022

ShepHyken

10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Consumers want to buy from companies that surpass their competitors when it comes to quality, price, dependability and morale. While casting a wide net works well for fishing, one-time clients will not keep a company from treading water.

2022 64
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Converse 2022

Uniphore

Before joining Uniphore, Annie was part of the leadership team at NIO, a next generation car company, leading US marketing and communications from startup through a successful IPO. She has a passion for building companies, great spaces and achieving incredible things with stellar teams. White Papers. Infographics. Conversational AI.

2022 126
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Changing Times: A Q&A with the NYT

C Space

How are The New York Times changing the newsroom to meet the challenges of the future? How should The New York Times change the newsroom to meet the challenges of the future? They interviewed Times journalists and people outside the company. Is there a place for AI in the newsroom? Changing Times: A Q&A with the NYT.

2020 56
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Referral programs 101: Driving sales with your happiest customers

delighted

So you’ve decided your company should have a referral program (great idea), but you aren’t sure where to start. How often does your company provide discounts, and can you provide a referral offer that’s even better than that? How to start a referral program. Determine who will own your referral program.

Sales 83
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New Normal Brings Chaotic, Imperfect Influencers to Forefront

NetBase

As consumers continue to turn their attention toward connecting with businesses and leadership within their communities, companies are beginning to shift their own marketing strategies to follow suit.

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16 Stunning Statistics that Forecast the Future of the Internet of Things

Tricia Morris

Gartner Newsroom. 80% of retailers worldwide say they agree that the Internet of Things will drastically change the way companies do business in the next three years. By 2019, companies will ship 1.9 The worldwide Internet of Things market is predicted to grow to $1.7 IDC Worldwide Internet of Things Forecast, 2015 – 2020. .

2015 54
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Brand Move Roundup – April 9, 2020

C Space

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Bucking the current media industry downturn, newspaper and magazine publisher Hearst Corporation has told its newsrooms there will be no layoffs, no furloughs and no pay cuts during the course of coronavirus coverage.

2020 52