6 Things We Learned from EMEA CX Experts at XI Club Forum in Cologne
Practical AI Strategies to Implement Today for Future Success The XI Forum Club, which took place in Cologne, Germany, gathered…
Stepping Into The Future of Retail With Foot Locker
Companies that prioritise understanding and meeting customer needs stand poised to thrive in a constantly changing marketplace. Foot Locker stands…
Retail Reputation Management: Shop Strategies for Customer Retention
It can be argued that reputation management for retail companies is more important than it is in any other industry….
How to Design a Survey to Accelerate Your Customer Experience Program
Surveys are not dead. You can find a lot of articles, point-of-views, or CX pundits on social media preaching that…
Financial Services Reputation Management: Secure Lifelong Customers
Did you know that over half of financial services consumers say they have low trust in their provider? And, of…
Unlocking the Power of Healthcare Contact Centers: Enhancing Patient Care in the Digital Age
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as…
The Power of Integrated CX Part 3: Smartest Actions
True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible…
A Guide to the Customer Satisfaction Survey
It’s every company’s dream to have loyal, lifelong customers. To get this, you need to understand what your customers want,…
How to Delete a Facebook Page and Protect Your Brand Reputation
Facebook is one of the most widely used social media marketing tools today. However, there may be instances where your…
Response Bias in CX: How to Get Better Feedback
Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. To be successful, you’ve got…
Digital Experience: Meeting Customer Expectations
For as long as there has been business, there have been customers. And for as long as there have been…
Automotive Reputation Management: Win with Digital and Drive Customer Acquisition
A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and…
