BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. Table of contents What is customer feedback analysis? Why is it important to analyze customer feedback?

2023 98

2023 Feedback Social Media Net Promoter Score 98

Kustomer

JANUARY 6, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Erika Putinsky from Mailchimp to discuss what it takes to make CX exceptionally great. So many CX leaders are currently searching for the recipe that will transform the customer journey and Erika has all of the ingredients.

Culture 105

Culture Definition Customers Roadmap 105

Kustomer

MARCH 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Amanda Chavez to discuss human-centered customer service and design. Tune in to the podcast below to discover how Amanda incorporates human-centered design into all aspects of customer experience.

Customer Experience 98

Customer Experience Customers Government Customer Service 98

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. You will continue using it, right?

Insights 52

Insights Customer Experience Metrics NPS 52

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Rewards Programs 96

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Either way, we’d like to thank you all for your support in 2020. Five Rules of Customer Observation for Greater Success.

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 40

Retail Customer Service Exceptional Customer Service Customer Centricity 40

Kustomer

JANUARY 13, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, we have Matt Chabrier as our honorary host and his guest, Aziz Razakov. Aziz comes to us from MoneyLion to spill the secrets on creating a customer-obsessed company culture during our Kustomer Now event. Tune in to learn more!

Omnichannel 97

Omnichannel Customers Definition Social Media 97

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Either way, we’d like to thank you all for your support this past year. Is Packaging Part of Product or Promotion?

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

Kustomer

OCTOBER 7, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by SVP of Marketing at Ada, Ruth Zive. Ruth teaches us about how automation and AI are greatly effective tools for business and how they drive customer satisfaction. Robots, Friends, or Foes to CX?

Banking 98

Banking Contact Center E Commerce Airlines 98

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Support tickets. Customer feedback can come at you a hundred different ways. What is Customer Feedback? Feature requests. Social media mentions.

Feedback 94

Feedback Marketing Social Media Customers 94

Kustomer

FEBRUARY 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen uncovers the secrets to establishing employee and customer engagement with expert Suzzanna Rowold. Tips for Hiring Talent and Lowering Turnover Rates. You can’t because you’re constantly training new staff.

Customer Engagement 69

Customer Engagement Engagement Culture Customers 69

ProProfs Chat

JULY 3, 2019

Customer expectations are on the rise. Your customer support operators need to know how to chat with customers online to keep them hooked with your brand. In this post, we aim to cover nine amazing online chat tips to help your business reduce 67% of customer churn and increase acquisition.

E-support 63

E-support E Commerce Customers Brands 63

Kustomer

MARCH 3, 2022

In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Hunter Schoettle from PatientPop to uncover the four secrets to transforming the customer experience. PatientPop offers customer support to private healthcare practices and Hunter’s team is able to handle every aspect of CX with these four helpful tips.

Customer Experience 59

Customer Experience Definition Healthcare Customers 59

Kustomer

JUNE 24, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas unearth the top problems facing CX leaders in the modern environment. Listen to the full episode to learn tips and tricks from these experienced hosts. . When Your Employees are Engaged, CSAT Increases. Don’t do this.

B2C 87

B2C B2B Events Interaction 87

BirdEye

FEBRUARY 23, 2024

You can only have stellar customer communication through streamlined and effective business communication. You can only have stellar customer communication through streamlined and effective business communication. While operating independently, they’re united by a common goal: the organization’s success.

Communication 64

Communication Multi-Channel Culture Social Media 64

Kustomer

MARCH 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Balaji Gadicharla to discuss the secrets of understanding the global customer. Learn how Balaji connects with customers on a global scale by listening to the podcast below. Serving Customer Needs Efficiently.

Culture 59

Culture E-support Customers Definition 59

Kustomer

FEBRUARY 11, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Hunter Schoettle from PatientPop to uncover the four secrets to transforming the customer experience. Listen to the podcast below to find out how you can transform your customer experience.

Definition 59

Definition Healthcare Loyalty Sales 59

SurveySensum

SEPTEMBER 3, 2020

Want to know how exactly your customers feel! Are you able to comprehend your customers’ feedback? The Likert Scale is a rating scale that helps you gauge the attitudes or opinions of your customers. They are best used to understand how your customers feel about you, your service, or your product. 5-point Likert Scale.

NPS 52

NPS Customer Satisfaction Measurement Webinar 52

ProProfs Chat

FEBRUARY 21, 2020

Has it leveled up your customer support process? Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as a support tool. That’s because you get to save a lot of time since you can manage more customers and website visitors at the same time.

Brands 110

Brands Measurement Customer Service Customer Expectations 110

LiveChat

JULY 29, 2019

Many awesome products we use have plenty of features which sometimes we don’t realize. They will help you and your agents provide better support and sell more products. For example, if agents used tags such as #bug or #complaint, they can later filter cases by those tags and identify weak points within your product.

Management 52

Management Social Media Customer Satisfaction Travel 52

Kustomer

JUNE 24, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas unearth the top problems facing CX leaders in the modern environment. Listen to the full episode to learn tips and tricks from these experienced hosts. . When Your Employees are Engaged, CSAT Increases. Don’t do this.

B2C 59

B2C B2B Events Interaction 59

Survicate

NOVEMBER 28, 2018

Retention Science discovered that subject lines with fewer than 10 words perform better. In this example, let’s also assume that you wrote a weak subject line for it. Given our expertise here at Survicate, it is safe to say that the average email survey response rate is between 10 to 30%. Let’s consider the response rate next.

Engagement 56

Engagement Reference Travel Feedback 56

Kustomer

JUNE 25, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Annette Franz, CEO of CX Journey Inc. joins Gabe Larsen to continue exploring customer journey mapping and how to do it effectively. She has witnessed the evolution of customer experience and is very authoritative on the subject.

Customer Journey Mapping 92

Customer Journey Mapping Customer Journey Workshop Customers 92

Kustomer

OCTOBER 1, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Douglas Kramon , Senior Director of Fan Support & Customer Care Operations at ESPN, to discuss how customer care drives customer experience. Fan Support.

Sports 52

Sports Customer Care Customers Customer Service 52

SurveySparrow

OCTOBER 7, 2020

They not only value their organizational culture but also provide value to the customers. After all, happy employees equal happy customers right! Before we discuss our list of 12 amazing employee engagement survey questions, here is a list of five different types of online survey questions , with few examples: Open-ended questions.

Engagement 59

Engagement Net Promoter Score Culture Employee Experience 59

AskNicely

MAY 18, 2017

*you should think of NPS as a way to lovingly embrace your customer rather than attacking them, but for the sake of our black belt theme, we’re going to call it an attack. This Yellow Belt Guide covers simple tips to make sure you’re ready to kick off. Occasionally customers are blasted all at once to get a bench mark NPS result.

NPS 60

NPS Net Promoter Score Airlines Feedback 60

Survicate

NOVEMBER 28, 2018

Retention Science discovered that subject lines with fewer than 10 words perform better. In this example, let’s also assume that you wrote a weak subject line for it. Given our expertise here at Survicate, it is safe to say that the average email survey response rate is between 10 to 30%. Let’s consider the response rate next.

Engagement 45

Engagement Reference Travel Feedback 45

Kustomer

AUGUST 6, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe is joined by CloudTask CEO, Amir Reiter, and VP of Marketing, Tom Jenkins, to discuss outsourcing and how to adapt in today’s dynamic markets. For great insights on the benefits of outsourcing, listen to the full podcast below. Outsourcing That Works.

Customer Service 52

Customer Service B2C B2B Sales 52

BirdEye

OCTOBER 19, 2023

Key takeaways from the “Expert advice for growing on Google” session Today, customers are increasingly turning to online sources to find business. Elevating your search rankings through Google My Business ensures that your business appears prominently to potential customers, surpassing competitors in visibility.

Social Media 59

Social Media Books Consulting Information 59

Survicate

NOVEMBER 28, 2018

Retention Science discovered that subject lines with fewer than 10 words perform better. In this example, let’s also assume that you wrote a weak subject line for it. Given our expertise here at Survicate, it is safe to say that the average email survey response rate is between 10 to 30%. Let’s consider the response rate next.

Engagement 40

Engagement Reference Travel Feedback 40

Kustomer

APRIL 15, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by guests Matt Dixon from Tethr and Vikas Bhambri from Kustomer to discuss Matt’s most recent research on over one million customer service phone calls. Data is voluminous. It is unbiased. It’s unvarnished.

Contact Center 92

Contact Center Call Center Travel Insurance 92

AskNicely

MARCH 30, 2017

Customers who aren’t satisfied leave…And there are only so many customers you can lose before your company bottoms out. So wouldn’t it be awesome if you had a way to precisely measure customer satisfaction levels, so that you can easily work out if your customers are happy? Probably not. How NPS Surveys Work.

NPS 60

NPS Net Promoter Score Customer Satisfaction Customer Retention 60

Kustomer

DECEMBER 31, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Annette Pedroza to learn about building a customer centric culture. In doing so, Annette has figured out three of the most impactful methods that make the biggest difference in customer satisfaction.

Customer Centricity 59

Customer Centricity Culture Leadership Net Promoter Score 59

ChurnZero

MAY 8, 2020

Customer Success is a relatively new discipline and has not faced a major economic event such as COVID-19. We all know Customer Success professionals who have been laid off or furloughed. Speakers: Mikael Blaisdell , Executive Director, The Customer Success Association. If you missed the webinar, you can watch it on-demand.

Customer Success 59

Customer Success Webinar Customers Financial 59

Russel Lolacher

JANUARY 10, 2023

And on the show today on the other side of this here, microphone, it’s JP Michel, and here’s why he is awesome. And on the show today on the other side of this here, microphone, it’s JP Michel, and here’s why he is awesome. Connect with, and learn more about, JP on his platforms: . JP on Twitter. MySparkPath .

Culture 52

Culture Connections 2017 Employee Experience 52

SurveySparrow

OCTOBER 22, 2020

Customer management . Customer feedback . Product managers have to work with sales, marketing, tech, business, customer, and design teams to make a product successful. . You have to understand your customers’ expectations, manage people, communicate, to ensure your product is being accepted and appreciated by all. .

Management 59

Management Net Promoter Score CEM Social Media 59