Team Support

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Seven in 10 U.S.

E-support 59

E-support B2B Competitive Advantage Customer Relationships 59

Call Experts

MARCH 5, 2020

The number one rule for any business is to keep your customers happy! Every plumber or home services professional knows how important it is to deliver high-quality services. But, only part of the job is providing excellent services; the other key to keeping your customers happy is outstanding customer support.

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Contact Center Call Center 2018 Customer Journey Mapping 80

BirdEye

DECEMBER 12, 2023

The right voicemail recording can reduce the frustrations of phone tag and ensure that your customers get the help they need quickly. The right voicemail recording can reduce the frustrations of phone tag and ensure that your customers get the help they need quickly. Here’s a voicemail greeting script you can use: Hi!

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Automotive Communication Demo Information 58

CSM Magazine

MAY 16, 2022

The shift to a hybrid working system or full-on work-from-home arrangements for customer service agents comes with a number of challenges, among them the need for added security. However, you don’t need to have a degree in cybersecurity to ensure that your digital workspaces remain secure.

Customer Service 52

Customer Service Wireless Financial Social Media 52

Talkdesk

MAY 5, 2020

Today, with the increasing adoption of remote work, the idea of the “traditional” contact center is rapidly evolving. You, a freshly-minted contact center agent, are able to work from anywhere, logging into your contact center software to help customers wherever they are. or from 10 a.m. and 6 p.m.,

Contact Center 57

Contact Center Transportation Hotels Innovation 57

Kustomer

NOVEMBER 5, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Vikas Bhambri, Rob Young, and Jamie Whited to discuss different tactics to make CX teams successful during challenging times. Focusing on What Can Be Controlled. He says, “Make this moment count, make this day count.

Innovation 52

Innovation Customer Service Leadership Consulting 52

Kustomer

NOVEMBER 5, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Vikas Bhambri, Rob Young, and Jamie Whited to discuss different tactics to make CX teams successful during challenging times. Focusing on What Can Be Controlled. He says, “Make this moment count, make this day count.

Innovation 52

Innovation Customer Service Leadership Consulting 52

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. But how do you know who is going to be a good match for your team? Customer service can require a lot of it.

Customer Service 42

Customer Service Average Handle Time Download Communication 42

Stella Connect

MAY 4, 2017

These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. If you want to come away feeling inspired, energized, and enthusiastic about the possibilities for your brand, you’ll no doubt enjoy all five keynote presentations.

Contact Center 40

Contact Center Presentation Culture Customer Centricity 40

Kayako

MARCH 21, 2017

In the age of disloyalty , it’s easy for your customer to jump ship from one subscription business or ecommerce store to another. How do you make a customer feel respected and gain their trust? Customer trust is a reciprocal behavior to what they receive. Why customer trust is important for brand loyalty.

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Interaction Customers Innovation Feedback 84

Eptica

APRIL 20, 2017

Date: Thursday, April 20, 2017 The impact of the Internet of Things on customer service in Asia. Whether operating at a personal level through wearables, within electrical devices such as smart thermostats, or city-wide, for example through sensors to monitor and manage traffic flow and pollution, it will transform our daily lives.

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Customer Service Wireless 2017 2018 50

Comm100

NOVEMBER 10, 2016

billion, which is significantly higher than the 10-year average of 2.5%. You see it in the news every year—retailers like Target and Macy’s frequently hire tens of thousands of extra workers to help manage the onslaught of shoppers. Don’t get lost in the holiday shuffle and overwhelm your agents.

Reference 56

Reference Download Retail Metrics 56

Experience Investigators by 360Connext

APRIL 14, 2020

If you have a journey map, I hope you are using it. COVID-19 and the ongoing fallout from it — remote teams, changing budgets, new family dynamics — are competing for your attention, but don’t let your journey map collect dust right now. If you’re ready to build a customer journey map, I commend you.

Customer Journey Mapping 374

Customer Journey Mapping Workshop Customer Journey Touchpoint 374

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coach your service team strategically.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

SurveySparrow

NOVEMBER 25, 2022

Your customer service plays a massive role in your customer’s satisfaction. Even when the offerings are excellent, it won’t be enough if the service isn’t exemplary. Ensuring quality customer service, however, is no easy feat, especially when there’s an endless pile of customer requests!

2023 52

2023 Multi-Channel Roadmap Customer Journey Mapping 52

SurveySparrow

MAY 4, 2020

20 Super-Useful Tips to Manage Remote Customer Service Team. Remote working is definitely in vogue now but having to manage a remote customer service team comes with its challenges. Here are 20 tips using which you can manage your remote customer service effectively.

Customer Service 80

Customer Service Management Document Culture 80

Kustomer

AUGUST 13, 2020

Andrea and her team went out and surveyed CX professionals across a variety of industries to understand how COVID-19 is affecting customer service organizations and how they are adapting to these challenging times. One of the first data points discussed is the 17% increase of customer service inquiries for all channels.

Customer Service 52

Customer Service Customers Contact Center Consumers 52

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Our employees are not amateurs.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Talkdesk

FEBRUARY 5, 2021

Retailers saw the impact of change differently, but according to McKinsey , the industry experienced roughly 10 years of digital growth in about three months. Because customers can’t touch anything and social interactions are discouraged, the purposes and joys of shopping are limited. Omnichannel whiplash “Digitally transformed?

2021 87

2021 E Commerce E-support Retail 87

Kustomer

OCTOBER 15, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Brad Birnbaum , Lauren Pragoff , and Matt Dixon in a virtual summit to discuss developing customer loyalty through achieving effortless customer experiences. Guiding Customers Through Proper Channels.

Management 52

Management Technology Customer Service Communication 52

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

Comm100

JUNE 13, 2018

While the Friday after Thanksgiving has been known as the unofficial start of the shopping season, 4 in 10 consumers begin holiday shopping before Halloween, and as much as 12.2 Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. For retailers, this old saying rings tried-and-true.

E Commerce 52

E Commerce E-support Social Media Retail 52

Kustomer

JANUARY 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Tips for Relating With The Customer. Reactive Vs. Proactive Customer Service.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

Grade.us

OCTOBER 8, 2020

Review management is the gateway to profit. You can use review management to sell various agency follow-up services — advertising, web development, design, copywriting, marketing, etc. It’s also a great standalone service if you’re simply looking to specialize. Reading Time: 12 minutes.

Management 26

Management Insurance Financial Automotive 26

Kustomer

JUNE 24, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas unearth the top problems facing CX leaders in the modern environment. Listen to the full episode to learn tips and tricks from these experienced hosts. . I promise you this annual thing is not going to cut it.” .

B2C 87

B2C B2B Events Interaction 87

Kustomer

JUNE 24, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas unearth the top problems facing CX leaders in the modern environment. Listen to the full episode to learn tips and tricks from these experienced hosts. . I promise you this annual thing is not going to cut it.” .

B2C 59

B2C B2B Events Interaction 59

transcosmos Information Systems

JULY 25, 2017

As most business transactions are now done electronically, prioritizing server security ensures that your data and your customers’ information are protected. As most business transactions are now done electronically, prioritizing server security ensures that your data and your customers’ information are protected.

Information 72

Information Connections Brands Measurement 72

Comm100

FEBRUARY 7, 2018

Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. At first you feel satisfied, confident in your investment. Maybe it’s missing some key features or isn’t as user-friendly as you had hoped.

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Customer Engagement Engagement Social Media Customers 41