InMoment XI
FEBRUARY 2, 2024
Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. It helps the world’s top brands and enterprise organizations manage their social media efforts in one place. Positive social media interactions can turn customers into brand advocates.
Strativity
NOVEMBER 28, 2022
On the TV closest to our table, the news anchor announced that it felt like 2008 all over again and that corporations didn’t know how to react. Looking around at the table at my four kids and husband, I realized how much has changed since 2008. A future-proof approach to brand tracking.
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Clarabridge
MAY 10, 2018
From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . Executive Vice Chairman, Founder and Chief Strategy Officer Sid Banerjee took us through the inception of the company and how the Clarabridge product suite has evolved to help brands optimize customer data and transform experiences.
Thematic
DECEMBER 9, 2022
You need insights you can act on to reduce customer churn, improve products and services, and get an edge over competitors. How to use customer insights to your advantage: 1. Do they match your ideal customer profile? Which customers are churning? During the 2008 recession, Starbucks came under threat.
Retently
JULY 28, 2023
Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. The obvious solution is offering your customers a much better experience, service, and product to ensure they are happy with your business.
Eptica
FEBRUARY 6, 2019
Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). This delivers real insight into whether your restructure is helping CX or harming it – and how to fix any problems before they escalate. Share this page on: Tweet.
Lumoa
JUNE 14, 2023
Zendesk’s research found that an overwhelming majority of consumers (nearly three out of five ) stated that quality customer service is paramount in cultivating brand loyalty. In other words, failing to provide adequate customer service can be enough to trigger a negative NPS score and, consequently, drive customers away.
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