Experience Investigators by 360Connext

JUNE 22, 2015

Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. Social can help your leadership seem more down-to-earth and in tune with customers. Could your leadership benefit from hearing directly from customers?

Social Media 233

Social Media Engagement Magazine Innovation 233

PeopleMetrics

JUNE 16, 2015

All Repair, No Innovation". Many of these companies are undertaking short-term fixes and fighting fires, but they don't appear to have the visionary leadership necessary for customer experience differentiation. Members of your leadership team are likely no exception. "All Talk, No Action". Ideas for Sparking Change.

Customer Centricity 96

Customer Centricity Leadership Net Promoter Score Magazine 96

Customer Bliss

MAY 31, 2016

Curtis is a visionary leader and digital innovator who has built industry-leading customer experiences at Alaska Airlines, Microsoft and Amazon.com. In June 2015 Future Travel Experience named Curtis as one of 25 global innovation leaders in the airline industry. You can connect with him on LinkedIn, as well.

Airlines 158

Airlines Customer Experience Insurance Innovation 158

Gainsight

APRIL 26, 2023

Pulse Crossing the Pond to Europe We also have fond memories of Pulse 2015, the first year Pulse took over the world. With events across the globe connecting CS, Product, and Community professionals from all walks of life, Pulse Europe has become a home for innovation, education, and Human-First connections. Well, sorta.

2015 52

2015 2023 2013 2022 52

CSM Magazine

AUGUST 3, 2021

Most recently, he was Vice President, International Operated Markets, where he led a customer-led, growth-focused approach to support the country leadership teams. There he managed restaurant innovation efforts. Steijaert assumed leadership of the Netherlands in 2015 and was promoted to VP, International Operated Markets, in 2019.

Chief Customer Officer 52

Chief Customer Officer 2001 2012 Touchpoint 52

Experience Investigators by 360Connext

DECEMBER 11, 2014

If leadership isn’t willing to continuously examine and innovate around the customer experience, the business is already doomed. How Developed is Your Customer-Centric Strategy for 2015? Blog Customer Experience Featured business growth Entrepreneurship leadership linkedin management strategy'

Customer Experience 272

Customer Experience Customer Journey Mapping Leadership Airlines 272

Beyond Philosophy

MAY 10, 2016

CMC Thought Leadership Principal, Beyond Philosophy. Who’s doing this well, using innovative techniques and setting standards for others to follow? Also, the company leads by using assertive offline and online viral techniques to drive community awareness and new customer acquisition, perhaps the most innovative in the industry.

Connections 74

Connections Banking Marketing 2014 74

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. Clarabridge.

2015 97

2015 Multi-Channel 2014 CEM 97

Natalie Petouhof

JULY 14, 2015

Every year the Constellation SuperNova Awards recognize eight individuals for their leadership in digital business. Nominate yourself or someone you know by August 7, 2015. Looking forward to see you at Constellation’s Connected Enterprise this fall – Nov 4-6th in Half Moon Bay at the Ritz Carlton!

2015 65

2015 Leadership Innovation Travel 65

Kustomer

MAY 29, 2019

Founded in 2015, Kustomer empowers businesses to provide the customized, data-driven support necessary to succeed in today’s customer-first world. Leveraging customer data and omnichannel communication capabilities enables companies to seamlessly connect with their customers in ways unavailable in other products.

Customer Service 74

Customer Service 2015 Omnichannel Leadership 74

ijgolding

SEPTEMBER 21, 2015

As recently as June 2015, I wrote a review of the new offering from Chief Customer Officer ‘guru, Jeanne Bliss – (Chief Customer Officer 2.0) Bell, author of The 9½ Principles of Innovative Service. It will be officially released on the 3rd October 2015. It will be officially launched on he 28th October 2015.

Books 91

Books Brands Customer Experience Chief Customer Officer 91

TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. Her goals are to drive innovation and transformation, resulting in end-to-end digitization, transparency, and business optimization.

2023 41

2023 Management Automotive Leadership 41

Experience Investigators by 360Connext

JULY 24, 2015

Sprout Social (@SproutSocial) July 22, 2015. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. pic.twitter.com/q0W0mvrx8R.

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

Experience Investigators by 360Connext

JANUARY 30, 2015

Mariano’s leadership clearly understands the experience for the customer goes way beyond putting the lid on the soup. Leadership at this particular store saw it as important, and I’m betting it’s a consistent experience at other stores, too. Added by Anne Reuss on Jan 30, 2015. Consider what this means.

2013 252

2013 Customer Service E-support 2014 252

ClearAction

JANUARY 12, 2022

Sustainable revenue growth is stimulated by customer experience innovation. An 8X revenue advantage from customer-inspired innovations versus internally-inspired innovations was discovered in an MIT study reviewing revenue growth from 1,193 successful innovations across 9 industries over a 5-year period.

Government 62

Government 2019 Net Promoter Score Customer Centricity 62

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

ijgolding

APRIL 29, 2015

One year ago I wrote a blog post about leadership. It was a delight to write with great clarity about how an organisation had achieved remarkable things through strong, committed, innovative, focused and inspirational leadership. The inspirational leadership team of Barry Hearn and Russell Slade.

Leadership 128

Leadership 2014 2015 Financial 128

Natalie Petouhof

DECEMBER 1, 2015

So companies can reach out and better connect with customers. Tweet The purpose of the digital transformation capabilities? Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide.

2016 56

2016 Innovation Document 2015 56

Beyond Philosophy

OCTOBER 8, 2014

By 2015, eBay plans to establish PayPal as its own company to make my prophecy become reality. They have Customer-centric leadership. Leadership is a key element of building a Customer centric company that puts the customer first in everything they do, and Shulman is the type of leader that will embrace that philosophy.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

Second to None

MARCH 8, 2019

The internal health of the body is directly connected to its performance and ability to grow. In several studies looking at Glassdoor reviews, research found a significant connection between workplace satisfaction and financial performance. If organs are to the body, employees are to the business. in its market value.

2015 48

2015 2009 Financial 2018 48

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

SuiteCX

NOVEMBER 3, 2015

suitecx ©2015, suitecx Inc. September 23, 2015 Six Steps to Best-‐In-‐Class Customer Experience Creating and Executing a top CX Program Yields Real Business Results The Customer Experience (CX) field is growing, and companies are realizing that it makes clear business sense. from 2014 to 2019.

Customer Experience 40

Customer Experience 2015 2014 Multi-Channel 40

West Monroe

SEPTEMBER 14, 2017

Curtis joined Premera Blue Cross in 2015 to oversee efforts that support the company’s goal of being a customer-obsessed health plan. We are incredibly lucky to live in Seattle, surrounded by innovation and some of the most customer-centric companies in the world – be it Amazon, Nordstrom, Costco or Alaska Airlines. The talent.

Healthcare 89

Healthcare Airlines Customer Centricity 2015 89

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ProProfs Chat

AUGUST 21, 2020

According to a report , the top 10 companies in the Global Empathy Index 2015 generated 50% more earnings compared to the bottom 10. Empathy can help your brand foster lifelong personal customer connections. How Microsoft is Leading Innovation With Empathy. If yes, then has any business benefited from it?

Culture 105

Culture Net Promoter Score Apparel Sales 105

Beyond Philosophy

OCTOBER 8, 2014

By 2015, eBay plans to establish PayPal as its own company to make my prophecy become reality. They have Customer-centric leadership. Leadership is a key element of building a Customer centric company that puts the customer first in everything they do, and Shulman is the type of leader that will embrace that philosophy.

Net Promoter Score 60

Net Promoter Score Customer Centricity Social Media Leadership 60

Beyond Philosophy

OCTOBER 8, 2014

By 2015, eBay plans to establish PayPal as its own company to make my prophecy become reality. They have Customer-centric leadership. Leadership is a key element of building a Customer centric company that puts the customer first in everything they do, and Shulman is the type of leader that will embrace that philosophy.

Net Promoter Score 60

Net Promoter Score Customer Centricity Social Media Leadership 60

Customer Guru

DECEMBER 13, 2017

Furthermore, disruptive startups launch innovative products that get adopted by millions of users almost overnight. Companies that are not using technology to connect and interact with their customers are becoming irrelevant for the consumer. Without a customer-centric vision and leadership, CX initiatives are bound to fail.

Customer Experience 119

Customer Experience 2017 Chief Customer Officer Customer Centricity 119

Natalie Petouhof

DECEMBER 14, 2015

Tweet The report by Capgemini, “ Organizing for Digital: Why Digital Dexterity Matters ” — conducted in collaboration with MIT Center for Digital Business — reveals that digital organizations reported outperforming competitors on key performance indicators, such as customer satisfaction and innovation.

2014 40

2014 2015 Leadership Technology 40

Currency Alliance

MARCH 30, 2022

The ability to innovate with scant resources – and constantly leaning on others for help. The ability to bring together complementary fields of experience to create profitable solutions based on innovative business models and modern technology. Innovating with scant resources.

Loyalty 52

Loyalty Loyalty Programs Airlines Hotels 52

Qualtrics

JANUARY 23, 2019

Follow Brene for insightful content about self-awareness, leadership, and human connection. ( @BreneBrown ). He’s received several awards including “Best Writer” at the 2015 HR Tech Writers’ Awards and one of “10 Leadership Influencers Who Get It” by Cambridge Leadership Group (2017).

Magazine 52

Magazine Employee Experience Leadership Books 52

CSM Magazine

APRIL 5, 2018

Customers who feel emotionally connected to businesses buy more products, use more services, provide vocal support, and pay more attention to company advice. People are social beings, and ultimately nothing can ever truly replicate the experience of connecting with another person. That’s exactly what AI will kill.

Customer Care 40

Customer Care 2030 2004 Average Handle Time 40

SuiteCX

MARCH 31, 2015

Governance in Customer Journey Mapping March, 2015. ©2015 suitecx – Confidential Customer Journey Mapping Governance is at the top of the maturity curve Source: DataFlux Unaware Reactive Proactive Predictive People, Process, Technology Adoption Reward Risk CJM Architecture CJM Management CJM Governance.

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40

Comm100

MARCH 8, 2017

By connecting on Twitter with the experts listed below, you will ensure that you’re getting your daily dose of tools, tips, and advice on customer service from the experts who have been there, done that, and have plenty to say on the matter. She is an expert on customer-centric leadership, and an active tweeter. Flavio Martins.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Second to None

JANUARY 22, 2019

Innovation at TeleSign is an outside in process. Total revenue from mobile transactions is expected to double between 2015 and 2018. BICS (Belgacom International Carrier Services), one of the world’s largest providers of roaming connectivity, found itself in a market that was squeezed by competition, regulation, and new technology.

2005 48

2005 Telecommunications 2018 Voice of Customer 48

SuiteCX

FEBRUARY 13, 2015

©2015 suitecx – Confidential Customer Experience: All the cool kids say they are doing it 2. ©2015 suitecx – Confidential But what is “it”? ©2015 suitecx – Confidential Is it Voice of the Customer? ©2015 suitecx – Confidential Is it Voice of the Customer? ©2015 suitecx – Confidential Is it a clickstream?

2015 40

2015 Customer Experience Social Media Multi-Channel 40

Customer Alignment

JUNE 28, 2017

A customer of Amazon or of first direct is likely to also be a customer of theirs but it doesn’t appear that they have made this connection. The current CEO (formerly the COO) was appointed in 2015. My sense is that one of them is agile and innovative with commitment to the customer at the very top.

Customer Experience 40

Customer Experience Airlines Innovation 2015 40