Experience Matters

SEPTEMBER 16, 2015

We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2015 , The research examines Net Promoter Scores and the link to loyalty for 62 tech vendors based on feedback from IT decision makers in large North American organizations. in 2015—an increase of more than eight points—after two straight years of declining scores.

2015 89

2015 NPS Net Promoter Score B2B 89

Experience Matters

AUGUST 6, 2015

That’s why we created the Temkin Innovation Equity Quotient (TIEQ). Purchase full 2015 TIEQ dataset for $195. Purchase full 2015 TIEQ dataset for $195 Download this sample excel file (.xls) The bottom line : Build up your Innovation Equity! xls) to see what’s in the dataset.

Innovation 98

Innovation 2015 Airlines Banking 98

Experience Investigators by 360Connext

MARCH 18, 2015

A photo posted by Jeannie Walters (@jeanniewalters) on Mar 14, 2015 at 1:04pm PDT. . These are things that help me think about the endless possibilities of innovation and experience. A photo posted by Stan Phelps (@9inchmarketing) on Mar 17, 2015 at 7:22pm PDT. So, yes, there are things to complain about. It is not dead.

Interaction 275

Interaction 2015 Innovation Fashion 275

Alida

AUGUST 3, 2016

We’ve already outlined what the Summit has in store for marketing , customer experience , innovation and research pros—but we haven’t shared what past attendees gained from the experience. Julie Murtha (@JulieMurtha) October 22, 2015. Lee Stephen (@LWStephen) October 22, 2015. Pia Chin (@piachin) October 22, 2015.

2015 167

2015 Workshop Customer Centricity Innovation 167

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond. AI changes how we manage our money.

2019 52

2019 Innovation Financial Sports 52

Experience Investigators by 360Connext

JUNE 15, 2015

American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba , sat on a small stage and asked each other a few questions about small business, customer-first leadership, and the future of innovation. YWCA Chicago (@YWCAChicago) June 10, 2015. Innovation can’t happen if you are drowning in bureaucracy , according to Jack Ma.

2015 217

2015 Leadership Innovation 2014 217

Experience Investigators by 360Connext

MARCH 24, 2015

Mike Zarin (@zarin) March 24, 2015. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. via Gina Bhalwalker @scottrade #ngce — Jeannie Walters (@jeanniecw) March 23, 2015. So many answers!

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

transcosmos Information Systems

MAY 25, 2015

We’re almost half-way through 2015 and here are just some of the hyper-connected, mobile lifestyle customer service activities that we’ve been seeing in 2015. It’s just a question of how exactly these ubiquitous devices are making an impact on how we interact with clients and customers. Faster everything.

2015 82

2015 Multi-Channel Social Media Definition 82

CX Journey

AUGUST 4, 2015

Image courtesy of Celestine Chua Do you think that the speed of innovation is too fast for your customers? Only 30% of respondents believed that improving people's lives was a catalyst for change/innovation, and only 24% felt innovation was driven by a desire to make the world a better place. or innovation? or just right?

Innovation 73

Innovation 2015 Social Media Government 73

Think Customers

DECEMBER 8, 2014

The term, "disruption" has become the business buzzword of the year. But it''s more than just jargon. Disruption in business involves having the ability to sense changes occurring in technology, customer behaviors, and product demands and being able to evolve quickly and implement plans outside the norm for long-term survival.

2015 81

2015 Innovation Customer Engagement Blog 81

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

2015 200

2015 Innovation Customer Insights Article 200

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

2015 200

2015 Innovation Customer Insights Article 200

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

2015 200

2015 Innovation Customer Insights Article 200

CX Journey

FEBRUARY 5, 2015

We’re one month into 2015, and it’s already apparent that Customer Experience is on everyone’s agenda - or at least on those of the 95% of retailers surveyed by Boston Retail Partners ,who identified customer experience as a top-three priority in the new year. In 2015, that’s all subject to change - and rightfully so.

2015 71

2015 Chief Customer Officer 2003 Customer Centricity 71

Alida

AUGUST 16, 2016

To appreciate just how dominant they have become, consider these stats: According to Forrester Research’s 2015 Customer Lifecycle Journey report, 81 percent of companies now have community-type support channels—a steep increase from 2012’s 67 percent figure. Companies need instantaneous feedback and insight.

2015 0

2015 Social Media 2012 Innovation 0

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Marketers need to position products and the behavior around them for consumers who don’t necessarily know they are ready for the next innovation. MakerBot, a leader in 3D Printer technology, announced a variety of exciting innovations at CES. Robert Schmid (@roberteschmid) January 7, 2015.

Marketing 250

Marketing Innovation Transportation Demo 250

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. The result: 85 percent reduction in research costs in 2015 alone.

ROI 269

ROI Measurement Brands Net Promoter Score 269

Customer Bliss

AUGUST 20, 2015

Within the 5-competency framework, Competency 4 (Experience Reliability & Innovation) builds the discipline for doing the hard work to deliver reliability and earn customer desire. If you deliver a reliable experience, your customers and clients will desire to have it again.

Chief Customer Officer 234

Chief Customer Officer 2015 Loyalty Innovation 234

Experience Investigators by 360Connext

MARCH 31, 2015

SXSW 2015 was no exception. Blog Customer Engagement Customer Experience Featured Innovation Opinion #SXSWi customer service leadership privacy Slideshare Social Media SXSW technology trends' Trends are always a big part of SXSW , but each year it comes down to people. A few years ago, group messaging apps were the big thing at SXSW.

Technology 265

Technology Customer Experience Social Media 2015 265

Avaya

SEPTEMBER 2, 2016

While GITEX is a great opportunity for vendors, including Avaya, to showcase our newest, most exciting, most innovative products and solutions, it is also a pretty tough spotlight. The post Building Innovation on Customer Feedback appeared first on Avaya Connected Blog. So what are we bringing for 2016?

Innovation 40

Innovation Feedback 2014 2015 40

C Space

JANUARY 19, 2021

Christopher Nurko, Global Chief Innovation Officer, has been named as a Global LGBTQ+ Role Model by INvolve. Since 2015, Christopher has partnered with NYC Pride and Heritage of Pride, playing a critical role in creating and scaling the brand strategy for Stonewall 50. OUTstanding has been a shining example of this.

Innovation 52

Innovation Consulting Leadership 2015 52

Alida

AUGUST 26, 2016

Ninety-three percent of large companies use Facebook , according to a 2015 Social Media Examiner report. Compared to social communities, this category provides a more structured way of gathering innovative ideas because support communities allow brands to track product- and service-related conversations.

Social Media 167

Social Media 2015 Innovation 2014 167

Natalie Petouhof

JANUARY 24, 2016

Tweet DMN and The Hub have combined forces this year to present the Marketing&Tech Innovation Awards, which honor the most innovative strategies, platforms, and people in marketing today. Analytics Innovation. Content Marketing Innovation. Email Marketing Innovation. Mobile innovation. Social innovation.

Innovation 40

Innovation 2016 Marketing Social Media 40

Think Customers

SEPTEMBER 29, 2016

In 2015, 86 percent of U.S. Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality. adults between the ages of 18 and 29 owned.

Sports 94

Sports Innovation 2015 Advertising 94

Alida

JULY 11, 2017

In fact, traditional retail improved much faster than digital, with robust 40 percent of traditional retailers’ CX Index scores rising from 2015 to 2016, while only 18 percent of digital retailers improved. The lesson here is that companies can’t think of digital transformation in isolation. There are measurable revenue benefits.”.

Customer Experience 183

Customer Experience Omnichannel 2015 Retail 183

Experience Investigators by 360Connext

JUNE 22, 2015

Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. A video posted by Chicago Botanic Garden (@chicagobotanic) on Apr 15, 2015 at 7:00am PDT. Share pictures of teams working on that specific issue. It’s a means to an end.

Social Media 233

Social Media Engagement Magazine Innovation 233

Think Customers

JANUARY 6, 2015

Yet, often times, the greatest innovators are those who keep things simple. With each passing year, customer expectations become increasingly daunting. Companies find themselves racing to keep pace with the latest strategies and technologies. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

2015 109

2015 Loyalty Innovation Blog 109

Experience Investigators by 360Connext

APRIL 23, 2015

Jon Galloway (@jongalloway) April 12, 2015. One innovation is using API partnerships to provide even more information to the travelers at the time it’s most relevant to them. How can you really listen to your customers, use the feedback and innovate to make a more meaningful experience for them? Thanks, @TripIt ! —

Social Media 218

Social Media Travel Rewards Programs Innovation 218

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights.

Innovation 45

Innovation Management E-support Contact Center 45

Customer Bliss

FEBRUARY 24, 2015

Competency #4: Proactive Experience Reliability and Innovation . Deliver peace-of-mind, consistency and innovation. Competency 4 builds out your “Revenue Erosion Early Warning System” and your evolving experience innovation process in “marquee” moments in your customer journey.

Chief Customer Officer 161

Chief Customer Officer 2015 Social Media Innovation 161

Alida

MARCH 30, 2017

Ongoing customer engagement, according to Trimboli, influences strategic initiatives at Price Chopper, helping the company drive innovation, foot traffic and sales. In 2015, Price Chopper started rebranding some of its stores to Market 32, a new chain offering healthier food choices and a better shopping experience.

Customer Insights 145

Customer Insights Insights Webinar Innovation 145

Gainsight

APRIL 26, 2023

Pulse Crossing the Pond to Europe We also have fond memories of Pulse 2015, the first year Pulse took over the world. With events across the globe connecting CS, Product, and Community professionals from all walks of life, Pulse Europe has become a home for innovation, education, and Human-First connections. Well, London, anyway.

2015 52

2015 2023 2013 2022 52

Talkdesk

AUGUST 28, 2020

Following six years of a challenging journey as a call center agent, I joined Talkdesk® as a technical support representative in 2015. Everything about the company was great: the innovative spirit, the growth mindset and, more importantly, the fact that they didn’t look at me any differently for being a woman.

Leadership 122

Leadership Customer Experience Call Center 2015 122

Waypoint Group

APRIL 21, 2015

Come see us as we deliver best practices in increasing response rates and making feedback actionable, empowering customers to drive product innovation and creating a holistic program around success. The post Customer Success Week 2015 is Almost Here appeared first on Waypoint Group.

2015 45

2015 Customer Success Workshop Events 45

CX Journey

JANUARY 22, 2016

It was published on their blog on August 20, 2015. How do you drive innovation within your organization? Burkan says the following are classified as the edge: lost customers , rogue employees , fringe competitors , and fringe suppliers : he claims they are your best source of information to drive innovation. What does that mean?

Innovation 59

Innovation Voice of Customer 2015 Books 59

Natalie Petouhof

FEBRUARY 14, 2016

Tweet At the NRF Retail’s BIG Show , Adobe introduced several solution innovations for the Adobe Marketing Cloud that help retailers unify data, rich content, and campaign management into one platform. Online sales the week prior to Christmas saw tremendous growth. The Holiday season made up 28% of annual online sales.

Retail 40

Retail Innovation E Commerce 2015 40