Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. That’s exactly why HITEC 2017 exists.

2017 53

2017 Hospitality Guest Experience Hotels 53

Clarabridge

MAY 4, 2017

Later in the day, Adam Lamb, Guest Experience Manager of The Restaurant Group, led a session about the creative and unexpected ways the Restaurant Group is going above and beyond to delight customers using social media. The Restaurant Group Spills on How They Go Above and Beyond for Their Customers.

2017 45

2017 Customer Service Social Media Guest Experience 45

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. Here’s Auntie Anne’s OSAT after InMoment implementation: 2017: 62.8. Roll the Guest and the Employee Experience into One . With any company, the guest experience is only half the battle.

Guest Experience 40

Guest Experience 2017 2018 2019 40

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. These companies know that customers want user-friendly mobile experiences that they can access on the go (in 2017, 67 percent of website traffic worldwide was generated from mobile devices). Chatbots Automate Exceptional Experiences.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40