ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

2018 49

2018 Blog Net Promoter Score Social Media 49

ShepHyken

JUNE 15, 2018

This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. Setting up this process for your social media customer support is not trivial, obviously.

Blog 76

Blog Social Media Healthcare 2017 76

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? How to overcome those challenges? Customers want you to know them.

2018 141

2018 Customer Experience Competitive Advantage 2017 141

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Is Your Social Media Customer Service Helping or Hurting Your Customer Experience? My Comment: Social Media Customer Service (Also known as Social Customer Care) continues to grow in popularity.

2018 77

2018 Article Customer Service Loyalty Programs 77

ShepHyken

JUNE 8, 2018

Consumer empowerment (social media has consumers publicly sharing stories about buying experiences) is diluting customer loyalty to brands and raises expectations about post-purchase support. Without skipping a beat, we posted about it on social media. In 2018 customer support spans so much more than help@yourcompany.com.

Blog 76

Blog Social Media 2018 2017 76

GetFeedback

NOVEMBER 7, 2019

Constant online interaction and social media engagement has piqued our need for visual stimulation and trained us to assimilate more imagery than ever before. A 2018 study by Marketing Dive showed that 75% of Gen Z shoppers (those between the ages of 18 and 25) turn to eCommerce to make most purchases.

Social Media 249

Social Media Competitive Advantage 2016 2018 249

ShepHyken

APRIL 13, 2018

These reasons are reflected by the CCW Executive Report on Contact Center Priorities for 2018, where increasing the “voice of the customer” strategy is the #3 contact center priority this year. Polls can be implemented on your website, through social media, and even by text. Social Media.

Contact Center 82

Contact Center Feedback Blog Customer Journey Mapping 82

ShepHyken

MARCH 23, 2018

Recent findings in the Global Leadership Forecast 2018 found that companies that connected purpose to their mission statement outperformed other companies in their market by 42%. Situation : A top goal for 2018 is hiring key talent. Impact: Employees with an emotional connection to their work are more productive.

Communication 82

Communication Blog Leadership Airlines 82

GetFeedback

JANUARY 3, 2019

After all, what a customer says directly to you may be different than what they say on a social media platform. Your plan for listening should include the channels where customers regularly give feedback (surveys, social media platforms, support chats), as well as how often you’re responding to and searching for this feedback.

Voice of Customer 239

Voice of Customer Customer Service Net Promoter Score Social Media 239

Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. Visit this blog to find in-depth posts on everything influencer marketing. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story.

2018 47

2018 Blog Article Marketing 47

WorkOutLoud

FEBRUARY 15, 2018

Your social media team works hard. These are just a handful of the channels that keep your social team busy. This article is going to discuss 3 ways the addition of a private, online customer community can help boost your brand, provide some focus for your social team, and make life easier for your customers.

Social Media 40

Social Media B2C 2017 B2B 40

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

2018 72

2018 Customer Journey Mapping Contact Center E Commerce 72

ShepHyken

JULY 28, 2017

Online sales are expected to grow to more than $400 billion by 2018. On the other hand, Facebook, which has long been the dominant player in the social media space, is apparently not resting on its laurels but is instead listening to its customers. The post Guest Blog: Becoming a Blockbuster?

Blog 79

Blog 2004 2006 Retail 79

GetFeedback

MAY 5, 2019

Some other fast ways of getting in touch with customers when you want to hear from them are social media pages and messaging apps, but make sure to do it moderately. Introducing Plenti Reward system that lasted from 2015 to 2018, American Express has let their clients earn and redeem loyalty points.

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

Steve DiGioia

JULY 19, 2021

Back in 2018, I had the pleasure to interview some of the nicest people I have ever come across. To say the least, they’re all leaders in their respective fields of customer service, hospitality, social media, consulting, coaching, podcasting, and keynote speaking.

Customer Service 75

Customer Service Social Media Hospitality Leadership 75

transcosmos Information Systems

MARCH 20, 2018

Here are the top five trends for customer care service that will take your business to greater heights in 2018 and beyond: 1. billion people use at least one messaging channel on their smartphone this 2018. The post 5 Customer Service Trends to Get More Business Traction this 2018 appeared first on transcosmos.

2018 76

2018 Customer Service E Commerce E-support 76

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. You can see the full list of winners here. References.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

Lumoa

DECEMBER 19, 2023

Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts. This involves analyzing information from various sources, including customer reviews, surveys, and social media conversations.

Social Media 83

Social Media Feedback Banking Automotive 83

ShepHyken

JANUARY 5, 2018

Customer service channels like phone, email, live chat and even social media have been popular ways businesses are multiple channels to support customer needs. Read Shep’s latest Forbes Article: Ten Customer Service And CX Predictions For 2018. There’s one that is missing. Text Messaging.

Blog 81

Blog Customer Service Poor Customer Service Multi-Channel 81

Russel Lolacher

DECEMBER 20, 2021

And it’s been well received… @TranBC @DriveBC thank you for your great social media presence. we see all your hard work, @DriveBC @TranBC social media leads. social has become a critical communication tool and is a part of our public infrastructure. Responding to TranBC blog comments.

Customer Care 98

Customer Care Transportation Social Media Government 98

Grade.us

MAY 29, 2018

It's not really all that common to see reviews used proactively, which is why social media sharing is so important. Which social media sites allow you to share your customer reviews? As of January 1, 2018, LinkedIn has 500 million users. I focused primarily on mainstream social media sites.

Social Media 38

Social Media Presentation Sales 2018 38

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media 2023 Marketing Advertising 98

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 41

Contact Center 2018 Customer Centricity Social Media 41

CX Journey

DECEMBER 20, 2017

This means making yourself available where your audience is comfortable, whether that’s the phone, a certain form of social media, or face-to-face. Social media Think of your social media presence as an extension of your website.

Communication 54

Communication Brands 2018 Social Media 54

Avaya

JANUARY 14, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. can wield more influence than any advertising campaign or marketing program, thanks to social media, mobile messaging, and Web-based ratings. Here’s Why You Should Be appeared first on Avaya Connected Blog.

Customer Experience 73

Customer Experience Competitive Advantage 2018 Social Media 73

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Prerequisites : None.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Prerequisites : None.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Prerequisites : None.

Workshop 40

Workshop 2018 Social Media ROI 40

Talkdesk

JANUARY 12, 2018

However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty. If you are using a legacy contact center, it may be holding you back from providing the kind of customer support that would make a customer stay loyal.

Contact Center 40

Contact Center 2018 Innovation Social Media 40

CSM Magazine

JUNE 27, 2018

Listed below are the seven best website builder software of 2018: 1. Website builder has plenty of unique features to support social media integration, which makes it easy to drive traffic through social media advertising and search engines. Reliable hosting and social integration supports are available too.

2018 40

2018 E Commerce E-support Social Media 40

ShepHyken

NOVEMBER 11, 2022

Even before the pandemic, usage of QR codes increased by 96% between 2018 and 2020, highlighting its importance in this digital era. In this blog post, we will look at some of the most creative ways companies employ QR codes to help customers and provide a matchless customer experience. Continue reading to learn more. .

Customer Service 65

Customer Service Hotels Social Media Hospitality 65

Wootric

DECEMBER 21, 2018

Last year we blogged about how Wootric prioritizes people, product and process to build products that our customers love. While most of this feedback has been collected through surveys, a significant portion came from support chats, social media and phone surveys. Focus on Machine Learning has paid dividends for our customers.

2018 67

2018 E Commerce E-support 2019 67

CSM Magazine

MARCH 28, 2018

Here are five small steps you can take towards growing your business in 2018. Media sites and audience influencers can provide an abundance of knowledge about what trends are evolving or shifting, allowing you to be ready to start spreading your message. blog posts), however, this might not be enough anymore. Study Trends.

2018 40

2018 Social Media E Commerce Return on Investment 40

Russel Lolacher

DECEMBER 20, 2021

And it’s been well received… @TranBC @DriveBC thank you for your great social media presence. we see all your hard work, @DriveBC @TranBC social media leads. social has become a critical communication tool and is a part of our public infrastructure. Responding to TranBC blog comments.

Customer Care 59

Customer Care Transportation Social Media Government 59

Customer Guru

OCTOBER 9, 2018

According to the 2018 Global Digital suite of reports by We Are Social and Hootsuite, more than half the world’s population is online! And over 40 percent of the world’s population is active on social media. Social Media. Social media today is a necessary evil – it is a double-edged sword.

Customer Experience 119

Customer Experience Social Media Customers Definition 119

GetFeedback

AUGUST 14, 2019

To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. Be sure to include online reviews, social media, Voice of the Customer through the Employee or through customer service interactions, and other listening posts in your VoC program data feeds.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40