Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps.

2019 97

2019 ROI Metrics Hospitality 97

Second to None

FEBRUARY 28, 2019

Compared to clear-cut investments, the ROI of CX can appear to be ambiguous. Watermark Consulting’s 2019 Customer Experience ROI Study [1]. Tempkin Group’s ROI of Customer Experience, Aug 2018 Study [3]. Tempkin Group examined over 300 companies across 20 industries to illustrate the relationship between ROI and CX.

ROI 54

ROI 2007 2018 2019 54

Second to None

FEBRUARY 28, 2019

Compared to clear-cut investments, the ROI of CX can appear to be ambiguous. Watermark Consulting’s 2019 Customer Experience ROI Study [1]. Tempkin Group’s ROI of Customer Experience, Aug 2018 Study [3]. Tempkin Group examined over 300 companies across 20 industries to illustrate the relationship between ROI and CX.

ROI 48

ROI 2007 2018 2019 48

Maru Group

FEBRUARY 14, 2023

A 2019 LinkedIn workforce learning program reveals 94% of employees say they would stay at a company longer if it invested in their learning and development. Collecting, analyzing, and delivering deep insights about your L&D programs is important to determine what works best for your employees’ and organizations’ development goals.

ROI 78

ROI 2023 2019 Measurement 78

Eptica

JUNE 12, 2019

Date: Wednesday, June 12, 2019 Author: Guest author: Annette Franz 11 Tips to Ensure You Achieve ROI from Your VoC Program. Published on: June 12, 2019. How can brands make sure that their VoC programs deliver ROI? How can brands make sure that their VoC programs deliver ROI? You’ve done that, right?

ROI 122

ROI Metrics Feedback 2019 122

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

2019 75

2019 ROI Hotels Financial 75

NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. We’ll see how EMEA marketing masters, spanning a wide swath of categories, are using social insight to generate awareness and grow in these challenging times. Savvy EMEA Senior Marketer Insight. And which provide the best ROI?

Social Media 53

Social Media 2019 Marketing ROI 53

Beyond Philosophy

FEBRUARY 11, 2019

As a consultant, you are paid for your insight, your point of view. If you can’t produce ROI that justifies your employment, you are not doing your job. Obviously, I can’t, so instead, I say it to the 2019-you: you have an excellent idea, and it is worth it to yourself to try. Give an opinion. It needs finesse.

ROI 83

ROI Financial 2002 Consulting 83

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Beyond that, social insights reveal industry and category trends worth embracing – the kind that inspire new products and/or changes in how you do business. Already know what matters? Skip right to the list of tools!

Social Media 77

Social Media 2019 Demo ROI 77

NetBase

JULY 25, 2019

Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. It offers the precise insight you need to inform your comparison, and your future social media marketing efforts. and generate exceptional ROI. Social Media Analytics ROI Disconnect.

Social Media 65

Social Media 2019 Marketing ROI 65

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

2019 73

2019 Customer Success 2018 Chief Customer Officer 73

NetBase

DECEMBER 3, 2019

Why, then, are brands failing to make the most of this insight? The 2019 Consumer Experience Analytics Report: EMEA has answers! The EMEA customer experience experts surveyed had titles like Agile Coach and Head of Success – and if you think those sound extremely specific and insight-focused, we’d have to agree! Web analytics.

2019 52

2019 Entertainment Insights Social Media 52

SurveySparrow

SEPTEMBER 21, 2020

And in this blog, we’ll discuss how online surveys increase ROI. And, what’s more rewarding is the fact that online surveys can increase your business ROI like never before. By the end of the article you’ll learn how to gain lifetime leads with high ROI, that too without investing huge sums of money or time.

ROI 45

ROI Return on Investment Social Media Net Promoter Score 45

ChurnZero

NOVEMBER 27, 2019

Top Five Customer SuccessCon Berkeley 2019 Takeaways. Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. Read on to discover some of our favorite insights from this year’s event. . . The post Customer SuccessCon Berkeley 2019 Takeaways appeared first on ChurnZero. Didn’t attend?

2019 75

2019 E-support Chief Customer Officer Events 75

CloudCherry

JANUARY 22, 2020

Not Acting on Insights. Failure to translate insights into action. Unproven ROI. A “state of the art” VoC program is one that requires your organization to achieve full integration across all your data types and to develop a customer-centric culture that uses VoC insights to make sophisticated business value calculations.

White Paper 243

White Paper Social Media Feedback 2019 243

Alida

AUGUST 16, 2016

The social business market, which runs largely on community platforms, is expected to reach $23 billion by 2019. billion by 2019 , representing a compound annual growth rate of 24.3 Companies need instantaneous feedback and insight. Insight communities. Why online communities are growing.

2015 0

2015 Social Media 2012 Innovation 0

Experience Investigators by 360Connext

JANUARY 28, 2020

Several reports on the biggest CX Challenges (as ranked by CX professionals) include proving ROI and developing and maintaining executive-level CX understanding and commitment among their top three concerns. Only 30% of Sales leaders strongly agreed they can even measure customer experience improvements , in a study by Oracle in 2019.

2020 250

2020 Net Promoter Score ROI Metrics 250

Oracle

NOVEMBER 30, 2020

The Upshot Award for Best Demonstrated ROI in Service honors those who keep a watchful eye on performance and put analytics insights to work in their service experiences—realizing major ROI in the process. In addition to offering service anytime, the automation solution enables Insight to scale.

ROI 40

ROI 2019 B2B 2020 40

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Beyond that, social insights reveal industry and category trends worth embracing – the kind that inspire new products and/or changes in how you do business. Already know what matters? Skip right to the list of tools!

Social Media 52

Social Media 2019 Demo ROI 52

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

2019 49

2019 Customer Success 2018 Chief Customer Officer 49

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Automate deep insight in real-time We live in a 24x7 world and consumers don’t want to wait for anything , particularly not for their problems to be solved.

Customer Insights 66

Customer Insights Insights E Commerce Social Media 66

NetBase

NOVEMBER 14, 2018

Here’s a social analytics checklist to get you ready for a bold, successful 2019. Armed with social insights about their audience and what they love, they create content in the moment and push it live within a few hours. This is a great habit to establish for 2019. What a way to ring in 2019! Look Back to Look Forward.

2019 72

2019 Social Media Net Promoter Score 2018 72

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. See how machines and people can work together to improve personalization, automate execution, and optimize ROI.

2019 47

2019 Marketing B2C Roadmap 47

CX University

MARCH 11, 2024

By leveraging best practices in omnichannel data analysis, organizations can gain valuable insights into the impact of their marketing efforts across various touchpoints, leading to more informed decision-making and optimized strategies.

Omnichannel 52

Omnichannel Touchpoint Measurement Metrics 52

ClearAction

JUNE 29, 2023

Greater efficiency : CX insight-guided processes, policies, and behaviors; no need for shrinkflation or skimpflation, etc. Bolder expansions : CX insight-inspired roll-outs, business models, mergers. Compounding this gap is the fact that a LOT has changed since 2019 — EXCEPT for practices in experience management.

Leadership 62

Leadership ROI 2006 2024 62

Totango

MARCH 21, 2019

The importance of unlocking that customer knowledge has necessarily brought the role of the customer success team into a closer relationship with revenue and ROI bottom lines. The faster you can accomplish this goal, the sooner you can begin demonstrating ROI to a customer. The Top Customer Success Team Goals.

Customer Success 86

Customer Success 2019 2020 ROI 86

SurveySparrow

JULY 17, 2019

Here we have listed the top 10 customer experience management software in 2019 to help you be a customer experience rockstar. The native survey tool provides deep insights and also helps to identify potential customers. This enables companies to generate actionable insights. Price: You can get a quote on request.

Customer Experience Management 55

Customer Experience Management 2019 Customer Experience Management 55

TechSee

JUNE 10, 2021

As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. Data analytics also provide a treasure trove of insights to companies who seek to improve or adapt their products. The IDC estimates that IoT devices will be generating 79.4 zettabytes (21 zeros!)

Innovation 207

Innovation 2025 Transportation Consumers 207

Oracle

SEPTEMBER 12, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Real-World Siebel CRM Case Studies Delivering Accelerated ROI. You can also view the full CX session catalog here.

2019 40

2019 ROI User Experience Omnichannel 40

Lithium

JUNE 17, 2019

Increasingly, the insights gathered from social marketing have begun to have a much greater impact on how the broader organization operates. It also provides valuable insight into how social marketers should be thinking about their programs going into 2019 and how to ensure their technology investments support their goals.

ROI 40

ROI Social Media 2019 Advertising 40

Lithium

JUNE 17, 2019

Increasingly, the insights gathered from social marketing have begun to have a much greater impact on how the broader organization operates. It also provides valuable insight into how social marketers should be thinking about their programs going into 2019 and how to ensure their technology investments support their goals.

ROI 40

ROI Social Media 2019 Advertising 40

Lithium

JUNE 17, 2019

Increasingly, the insights gathered from social marketing have begun to have a much greater impact on how the broader organization operates. It also provides valuable insight into how social marketers should be thinking about their programs going into 2019 and how to ensure their technology investments support their goals.

ROI 40

ROI Social Media 2019 Advertising 40

Magellan Solutions

SEPTEMBER 9, 2020

It increased the sector’s revenue by 16 million dollars in 2019. When used properly, live chat for customer service can bring you 120% ROI with payback in only 6 months. The post Live Chat Statistics 2020: Trends and Insights appeared first on. Its impact also reached the travel and hospitality industry faster than expected.

2020 52

2020 Insights B2C E-support 52

GetFeedback

NOVEMBER 4, 2019

To explore how the state of B2B VoC has been thus far, we dive into four trends defining VoC programs in 2019 and tell you what you need to know to compete with the best-in-class. However, while 78% of brands are measuring customer loyalty via these three metrics, very few businesses believe they are gaining any real insight from the results.

B2B 150

B2B Multi-Channel Net Promoter Score NPS 150

Strativity

MAY 10, 2023

In September 2022, Material acquired Srijan , a renowned global digital engineering firm, gaining Srijan’s long-standing relationship with Acquia as a preferred partner since 2019. To learn more about the partnership between Material and Acquia, please visit [link].

Technology 52

Technology Marketing 2022 2023 52

NetBase

JANUARY 1, 2019

It’s 2019 and time for another fast-paced year where brands are made and broken at the speed of social. Though periodic reports are useful for spotting patterns and tracking overall trajectory, live insights are critical to brand survival. Thank goodness for real-time dashboards. What’s the best party that ever happened?

Social Media 62

Social Media 2019 Banking Sports 62

Lithium

NOVEMBER 16, 2018

Increasingly, the insights gathered from social marketing have begun to have a much greater impact on how the broader organization operates. It also provides valuable insight into how social marketers should be thinking about their programs going into 2019 and how to ensure their technology investments support their goals.

ROI 40

ROI Social Media 2019 Advertising 40