TechSee

MAY 4, 2021

businesses extended their remote working scheme to 2021. 62% plan to continue expanding their remote work capabilities well into 2021. In fact, Global Workplace Analytics estimates that 25-30% of the workforce will be working from home multiple days a week by the end of 2021. WFH employees in the U.S

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Qualtrics

DECEMBER 2, 2021

The results of Gartner’s 2021 search for the best Voice of the Customer (VoC) platforms is in — and for the second consecutive year CustomerXM has been named a ‘leader’ in this year’s report. See why they rated Qualtrics highly and explore our innovations that will continue to lead the market in 2022 and beyond.

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Stella Connect

NOVEMBER 29, 2021

Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. Brands that leverage real-time VoC data can improve the customer experience by: Driving product innovations. . #2: Agent knowledge about products and services. #3:

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SurveySparrow

DECEMBER 27, 2021

Improving operational excellence is going to be a critical measurement of success in 2022 as well. In this article, we will look at some of the top CHRO priorities and trends for the year 2022. The year 2022 is a great opportunity for CHROs to reimagine the way rewards are framed for employees. Better rewards.

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Clarivate

JULY 28, 2022

Today we release our annual Innovators to watch report, identifying the companies and institutions whose historical performance demonstrates potential entry to the annual list of Top 100 Global Innovators from Clarivate. We measure: whether the organization currently sits between rank 100 and rank 250.

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COPC

SEPTEMBER 30, 2022

26, 2022—  COPC Inc. The innovative technology aligns quality results with the customer experience and key business metrics. First awarded this prestigious recognition in March 2021, COPC Inc. It acts as a gauge, measuring the performance of CX operations and providing guidelines and best practices for improvement. “We

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Totango

DECEMBER 28, 2021

In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges for 2021 included: Ability to scale and connect with more customers. See you all in 2022, Happy New Year, and stay safe! Greater visibility into customer adoption and health. ‍ . The Totango Product Team.

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Magellan Solutions

JANUARY 17, 2024

A 2022 McKinsey survey shows that 79% of employees prefer a hybrid word setup. As per the annual report from telecommunications firm Verizon , over 5 billion sensitive customer records were exposed in 2021 due to various digital intrusions and system compromises.

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Clarivate

APRIL 19, 2024

Different tissue types have different relaxation properties, and the released energy can be measured to create an image. [11] 9] [24] [26] The Clarivate Value Communication team, helps life science companies present the benefits of innovative and highly technical medical technologies to market access stakeholders in clear, impactful ways.

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ChurnZero

SEPTEMBER 8, 2022

As Lincoln Murphy writes in Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, “Proper onboarding isn’t done to prevent churn; it’s done to ensure the customer achieves their desired outcome. With an LMS that connects to your business applications, you can measure: Time to first value.

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West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Featured Content. Climbing to $175.6 over the next 8 years.

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Healthcare Multi-Channel 2021 Innovation 52

Clarivate

JUNE 28, 2022

Today we release the 2022 update to the annual Journal Citation Reports (JCR). This year’s JCR release is based on 2021 data compiled from the Web of Science Core Collection , the leading collection of quality journals, books and conference proceedings in the world’s largest publisher-neutral global citation database.

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CustomerSuccessBox

DECEMBER 13, 2021

Customer Success Leadership Roundtable: CSM Performance Metrics | Wednesday, December 15, 2021. This live online leadership discussion features 3 Top Customer Success leaders who constitute a panel sharing how they measure the efficacy of their CS efforts and the efficiency of their Customer Success team. Thursday 10th February 2022 |.

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CSM Magazine

JUNE 1, 2023

Within five days of its November 2022 introduction, over a million people were using it. The best solution vendors have developed innovative ways to ensure that the answers the LLM provides are accurate and on brand. Everyone is chatting about ChatGPT these days because it’s one of tech’s most intriguing new developments.

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NetBase

MARCH 3, 2020

Consumer and market intelligence can cut Uber’s operating costs, while increasing profitability, which could allow Uber to do away with EBITDA margins as its profitability measure sooner than projected. billion and negative $641 million, and positive FCF is expected to be achieved in 2022.”. CX, Innovation and More.

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West Monroe

JANUARY 18, 2023

Radio Flyer generated $120 million in revenue in 2017, four times its 1997 sales revenues, which climbed to $200 million in 2021. Guided by Agile practices and workflows, product-oriented teams thus work in continuous innovation cycles. The result? You have to make customers active participants in the product development process.

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West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. The same nimble mindset driving both startup and enterprise innovation is at the heart of digital product development.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Featured Content. Climbing to $175.6 over the next 8 years.

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Healthcare Multi-Channel 2021 Innovation 40

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands.

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COPC

NOVEMBER 5, 2021

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. We discuss these topics more in-depth in the white paper , The 2021 State of Contact Center Vendor Management.

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CSM Magazine

MARCH 13, 2022

The announcement follows a period of rapid growth in 2021, which included a $105m Series C funding round, an expansion into the US and the $15m acquisition of Elevio. Danish customer support innovator Dixa has announced the acquisitions of analytics leader Miuros, and automation pioneer Solvemate.

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West Monroe

OCTOBER 5, 2022

New logo acquisition will become even more challenging as IT spending slows from 2021 levels: Gartner revised its projected 2022 increase in IT spending downward from 5% to 3% due to expected spending cutbacks. High-Tech & Software Executive Poll—Q2 2022. Unit economics tie everything together to guide profitability.

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Competitive Advantage 2022 Return on Investment Metrics 52

Strativity

JANUARY 6, 2023

To gain deeper insight into the health of brand and consumer relationships as we emerge from the pandemic, Material launched a propriety diagnostic that allows brands to measure the quality of their customer experience. Keeping score with the Material Fidelity Index. Not only is Chick-fil-A, which had $16 billion in sales and $5.8

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Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! This reallocation of commerce will have a direct impact on same store sales profitability.

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Optimove

JULY 22, 2022

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. In a post-pandemic world, online learning platforms are more important than ever.

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Clarivate

SEPTEMBER 7, 2023

We are proud to introduce fresh insights into measuring global research performance via our dynamic G20 scorecard for 2023, newly enhanced with online data visualizations. This guide to understanding the G20 scorecard explores how this interactive tool expands our perspective of global research and innovation.

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Clarivate

JANUARY 23, 2024

R&D productivity fell in 2022, but late-phase cancellations are also trending down The rise and fall of R&D productivity across the global biopharmaceutical industry is a well-documented and much discussed topic, with industry commentators quantifying productivity in many ways (e.g.,

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Avaya

APRIL 9, 2019

My previous esports blog highlighted the dramatic growth of the market with 380 million esports viewers today jumping to nearly 560 million viewers by 2021. The smartest clubs are integrating technologies across the organization to collect, measure, and optimize data that will provide full customer context for each and every interaction.

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Sports Entertainment Contact Center 2019 51

Kustomer

JULY 28, 2022

What Is Customer Experience Benefits of Customer Experience Customer Experience Trends to Follow How to Implement Customer Experience Strategy Measuring Customer Experience Improve Customer Experience. What Are Customer Experience Trends in 2022? Measuring Customer Experience. jump in sales during 2021. TABLE OF CONTENTS.

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SurveySensum

JULY 4, 2023

billion , representing a 9% growth compared to the same period in 2022. in 2021 – which is incredibly low compared to other streaming services like Hulu. These goals or objectives will provide your team with a measurable framework for assessing their progress on customer satisfaction strategy.

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SurveySensum

JULY 4, 2023

billion , representing a 9% growth compared to the same period in 2022. in 2021 – which is incredibly low compared to other streaming services like Hulu. These goals or objectives will provide your team with a measurable framework for assessing their progress on customer satisfaction strategy.

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Customer Satisfaction Social Media Touchpoint Feedback 52

SmartKarrot

MARCH 23, 2022

Top 5 Challenges for Chief Data Officers in 2022. Is there a possibility for fashion companies to repurpose customer-behavioral content to come up with innovative products and revenue streams? An example of a security breach in recent times is the attack on Microsoft in March 2021. Measuring success. contact-form-7].

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ViiBE Blog

MAY 26, 2023

Field Service Management software for plumbing management distinguishes innovative and forward-thinking companies from those who have not yet embraced such tools. Henri de Braquilanges 28 December 2021 Powered by remote visual assistance, it allows plumbing companies to become highly responsive to customers’ queries.

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Management 2023 E-support Document 52

SmartKarrot

FEBRUARY 2, 2022

Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The webinar on ‘Customer Success: Learnings from 2021 and What Lies Ahead in 2022’ brought together an elite panel to shed light on customer success. Here are the top 10 key takeaways from the session.

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Magellan Solutions

JULY 29, 2021

AI-enabled conversational agents, for example, are expected to handle 20% of all customer service requests by 2022. Since conference attendance and networking events are likely to be significantly reduced in 2021 as long as there are COVID-19 health risks, AI-driven sales support and lead nurturing are a must-have.

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Clarivate

MAY 13, 2024

Medicaid enrollment fell with the end of COVID-19 emergency measures Source: Clarivate enrollment data as of January for each year (January 2024 enrollment is projected) The considerable enrollment loss in Medicaid has presented a growth opportunity for health exchange enrollment nationwide, with membership increasing by more than 4 million.

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Clarivate

DECEMBER 15, 2022

In particular, SDG 9: Industry, innovation, and infrastructure, SDG 11: Sustainable cities and communities, SDG 12: Responsible consumption and production, SDG 13: Climate action, SDG 14: Life below water and SDG 15: Life on land are relevant to the logistics sector given the role of the sector in enabling progress towards these SDGs.

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