InMoment XI
JANUARY 18, 2022
The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. But if we didn’t mention it, we’d be remiss, especially since mask mandates and other safety measures are still common.
InMoment XI
DECEMBER 29, 2022
As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. 5: I nMoment Appoints Executive Chairman John Lewis as Chief Executive Officer.
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CustomerSuccessBox
DECEMBER 9, 2021
Check your calendars, 2022 is just around the corner! 2021 passed away like a breeze but along with came a lot of lessons. This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. CSAT can be an overall measure or a touchpoint measure.
ShepHyken
DECEMBER 13, 2021
That’s according to reputation experience management company Reputation’s “2021 Retail Reputation Report.” brands of 2021 based on shopper sentiment. What Social Media Trends Will Emerge for 2022? CMSWire) 2021 was a busy year for social media platforms and 2022 is shaping up to be even busier. and the U.K.,
InMoment XI
JANUARY 27, 2022
New Zealand’s international border remains closed to the world until at least April 30th 2022 , with arrivals having to undergo a 14 day hotel quarantine. In April 2021 however, New Zealand entered into a quarantine free travel agreement with Australia leading to a surge of flight bookings throughout 2021 and into 2022.
Gainsight
APRIL 21, 2022
2022 has already been quite the year. Since 2021, we have seen more product-led hypergrowth than in years past. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. Looking to Measure Performance? Looking to Measure Performance?
Lithium
JANUARY 4, 2022
2021 is already over, and we’re not even over 2020 yet. We’d tell you exactly what will happen in 2022 if we could, but we can’t. We’d tell you exactly what will happen in 2022 if we could, but we can’t. Check out the four customer engagement trends you should be on the lookout for in 2022. So, what now?
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