Lithium

AUGUST 3, 2021

Some blog areas are limited to Khoros customers only. You can save valuable time with these 5 Resource Center tips The Resource Center is your All-Ways connected guide built right into your Khoros Solution. Take part in Atlas discussions and contribute to this innovative community. Advanced Marketing product webinars Watch now.

2021 52

2021 Webinar Events Download 52

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Totango

DECEMBER 28, 2021

In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges for 2021 included: Ability to scale and connect with more customers. 2021 Product Highlights in Review appeared first on Best Customer Success Blog: Articles for Enterprise Growth. ‍ .

2021 18

2021 2022 Innovation Customer Journey 18

Stella Connect

NOVEMBER 29, 2021

For in-depth insights on this topic, we at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers to get a better understanding of the evolving customer service and customer experience landscape to determine the best practices for meeting and exceeding customer needs. . #2:

Poor Customer Service 84

Poor Customer Service 2021 2022 Consumers 84

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Similarly, in Canada, the Edelman Trust Barometer reported a drop in public trust in government, falling from 53% in 2020 to 49% in 2021. Behind-the-scenes insights demystify government actions, fostering connection.

Government 78

Government Communication Social Media 2022 78

Uniphore

JUNE 22, 2021

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Jacada's Call Center Life: 2021 Edition. If you’re a customer experience leader charged with testing the potential of innovative technologies, first listen to your front office staff.

Call Center 87

Call Center Contact Center Social Media 2021 87

Experience Investigators by 360Connext

NOVEMBER 8, 2022

Business leaders weren’t asked to think in ways that connected the entire customer journey. Managers weren’t given expectations around how to innovate around the customer experience. This is how managers and others start seeing opportunities to correct problems faster and innovate in creative ways.

Customer Experience 110

Customer Experience Competitive Advantage Customer Centricity 2020 110

Chadwick Martin Bailey

MARCH 4, 2021

I wrote a blog post about this topic a couple of years ago, and thought it was about time for a refresh. Build connections: Meaningful work always starts with a connection. Our project management style revolves around making connections and engaging stakeholders at every stage of the project.

Information 98

Information Insights 2021 Connections 98

Hallmark Business Connections

AUGUST 26, 2021

Heralding Customer Care Employees in 2021. If you’re excited to put on an economical, memorable Customer Service Week, 2021 is the year to get innovative. The post 5 Ways to Show Gratitude to Essential Workers During National Customer Service Week appeared first on Hallmark Business Connections.

Customer Service 77

Customer Service Customer Service Representative 2021 Events 77

Stella Connect

SEPTEMBER 28, 2021

If you look at the rise of ecommerce over the last two decades , one thing remains constant: innovations in technology have allowed retailers to continuously meet the needs and expectations of consumers. trillion in 2021, according to the National Retail Federation. In 2021, an estimated 2.14 Retail sales may exceed $4.44

Retail 52

Retail Customer Experience 2021 Consumers 52

SmartKarrot

JUNE 24, 2021

This can be CS blog communities, CS meetups groups, CS Slack teams, Forums and others. Its great if you want to connect, collaborate, and discuss customer journeys. You can connect, collaborate, and grow with the brightest minds in customer success. This post does that for you. Customer Success Forums. Customer Success Forum.

2021 17

2021 Customer Success Leadership Events 17

Think Customers

MARCH 28, 2022

Indeed, “heavy attrition is a common challenge in the contact center industry,” says DC Wright, chief transformation and innovation officer at TTEC. According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. The traditional model is very inflexible which people find unappealing.”

Contact Center 105

Contact Center Effort Score Metrics 2023 105

Gainsight

JUNE 2, 2022

Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. And Confluent is innovating a new category of data infrastructure. Thimaya Subaiya and Anisha Sivakumar Discuss the How Strong Connections Drive Business.

2022 52

2022 Chief Customer Officer Innovation Connections 52

Totango

FEBRUARY 22, 2021

And on the opposite end of the spectrum, tech companies were being flooded with new customers desperately trying to find ways to connect and run their businesses, so this industry had to shift to find ways to better onboard and serve a vast influx of users. What’s Next? Get started for free today!

Customer Success 62

Customer Success 2020 Hospitality 2003 62

COPC

NOVEMBER 5, 2021

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. s clients encountered similar difficulties, including: Internet connectivity issues. WFH Insights.

Contact Center 52

Contact Center Workshop White Paper 2021 52

SurveySparrow

NOVEMBER 1, 2021

It’s great to see 2021 not being the same. Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. Following top hr influencers is a terrific way of building communication with their connections.

Social Media 98

Social Media Seminar 2021 Blog 98

Optimove

NOVEMBER 15, 2022

Ernst & Young’s 2021 Gen Z research found that this demographic values “trust, transparency, and authenticity”, the latter cited as a critical element in how they evaluate a brand’s products and services. Tip #4: Make it innovative. Tip #2: Make it authentic. Key takeaway? Gen Z has never experienced life without the Internet.

Engagement 105

Engagement Marketing Social Media Entertainment 105

C Space

JULY 15, 2021

BOSTON, January 21, 2021 – Boston based, C Space CEO, Jessica DeVlieger has been announced in the Top 50 Best CEOs for Women, by workplace culture monitoring site Comparably. For highly-cited workplace culture and compensation studies, including Comparably’s annual Workplace Culture Awards, log onto www.comparably.com/blog.

Culture 52

Culture Leadership Workshop 2021 52

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. The article shows you how to connect with your customers and gather their information.

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

Avaya

APRIL 9, 2019

My previous esports blog highlighted the dramatic growth of the market with 380 million esports viewers today jumping to nearly 560 million viewers by 2021. Esports and how to better connect with its fans and potential revenue is certainly a hot topic. Digital Media & Streaming: Where Is It Headed?

Sports 51

Sports Entertainment Contact Center 2019 51

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. The article shows you how to connect with your customers and gather their information. 7 Ways to Deliver Awesome Customer Service.

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? If this is something that interests you, scroll on to the end of the blog to stay updated. Product Marketing Summit Product Conferences Product Camp 2021 Product Leaders Weekend. Product Camp 2021. CPO Mastery Conference. Date: Jan 19.

2021 10

2021 Management Events Books 10

Inbenta

NOVEMBER 3, 2022

Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices. Million in 2021 and is projected to reach USD 943.64 Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030.

Healthcare 96

Healthcare 2022 2030 Hospitality 96

SmartKarrot

DECEMBER 2, 2020

Today, in this blog we will discuss about such remarkable women who have carved their own stamp in their respective areas of expertise. Catherine Blackmore is said to be the powerhouse in the CS space and innovation. She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well.

Customer Success 17

Customer Success 2021 White Paper Contact Center 17

ViiBE Blog

JULY 8, 2021

ViiBE Blog. July 8, 2021. Continuously highly rated by analysts, IBM offers some of the most innovative cybersecurity solutions out there. 26 August 2021. 25 August 2021. 24 August 2021. 23 August 2021. What are the different kinds of top cybersecurity companies? Customer experience , Technology.

2021 52

2021 Government Transportation Automotive 52

NetBase

MARCH 3, 2020

Analyzing 3,212 news stories and blog articles about Uber published during the past three months, we see conversation focused on many areas beyond its Q4 earnings preview and purely financial happenings. Meanwhile, consensus 2020 and 2021 FCF estimates stand, respectively, at negative $2.45 CX, Innovation and More.

Consumers 56

Consumers Marketing 2022 2021 56

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. His blogs, podcasts, and speeches mark the frontline of Customer Success. Lincoln Murphy.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Today’s cloud-based IT infrastructure connects businesses, their employees and their customers like never before. Ah, 2022, a new year.

2022 52

2022 Healthcare Banking 2020 52

Optimove

JULY 19, 2022

billion in 2021 to a whopping $4.5 Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion this year. Check-in with geofencing.

Hotels 52

Hotels Marketing Guest Experience Travel 52

SurveySensum

JUNE 29, 2023

In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. By doing these, you can see a direct boost in customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

Avaya

AUGUST 2, 2017

Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. The post In Digital Transformation, Initial Business Discovery is Key appeared first on Avaya Connected Blog. We’re here to help.

Roadmap 63

Roadmap Workshop 2021 Communication 63

Optimove

APRIL 27, 2023

App gamification we love Nike+ Running app Setting challenges and motivating with rewards, Nike’s app offers weekly challenges, ‘Track Your Trainers’ mileage tracking, the Nike running community where users can connect and race with friends, and a wide range of personal training plans and guided runs.

Loyalty Programs 52

Loyalty Programs Loyalty 2021 Engagement 52

Uniphore

DECEMBER 21, 2021

2021 has been a year for record Uniphore growth in revenue, customers, and size of our organization. The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. Today we are more robust than ever before. Continued meetings with the U.S.-India

2021 19

2021 Innovation Insurance 2022 19

Oracle

NOVEMBER 30, 2020

Welcome back to Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Awards categories, finalists, and winners. 2020 Upshot Award winner Insight Enterprises , a leading provider of computer hardware, software, and cloud solutions, is always at the forefront of digital innovation.

ROI 40

ROI 2019 B2B 2020 40

SaleMove

DECEMBER 17, 2018

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. They’ll be able to spend more time with each client, to call upon their creative problem-solving skills, and truly connect with customers. That number might seem low, but it represents a 400% % increase from 2017.

2028 45

2028 Customer Service Call Center Social Media 45

Avaya

JUNE 9, 2017

Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. The post In Digital Transformation, Don’t Forget the Initial Business Discovery appeared first on Avaya Connected Blog.

Roadmap 41

Roadmap Workshop Webinar 2021 41

Natalie Petouhof

JUNE 1, 2022

In early 2021 as told by an article on NBCnews.com, Organizational psychologist Anthony Klotz and a management professor at Texas A&M University’s Mays Business School coined the term “The Great Resignation.” But do leaders see the connection to an empathic approach? And employees? Not generally. At least not yet.

Books 52

Books Employee Experience Leadership 2021 52