ViiBE Blog

AUGUST 17, 2021

ViiBE Blog. What is the purpose of customer experience management? Customer experience. August 17, 2021. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

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Customer Experience Management CEM Customer Experience Management 52

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience).

Social Media 52

Social Media 2023 Roadmap E-support 52

Lithium

SEPTEMBER 29, 2022

Marketing in new channels to draw in new customers is a delicate dance. It's crucial that you stay relevant with the new customers but in a way that might alienate your current customer base. Lastly, with Khoros marketing, you can instantly expand your social engagement channels. Khoros Kudos Awards 2021.

Hospitality 52

Hospitality Brands Travel Airlines 52

Totango

FEBRUARY 22, 2021

This new focus on the customer shined a light on the gaping holes many companies had in their customer success strategies, and they began to seek out a solution that could help them integrate customer-centric practices throughout their operations. What’s Next? Get started for free today!

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Customer Success 2020 Hospitality 2003 62

Optimove

AUGUST 4, 2021

In a recent CommerceNext survey of CMOs, “Retention/Loyalty Marketing” was named the area where marketing leaders are looking to increase their investment the most. So we ran comprehensive research, took a deep dive into the numbers, and resurfaced with a clear conclusion that all these marketing folks?

2004 98

2004 Loyalty 2021 Customers 98

Lumoa

APRIL 7, 2022

The NPS system was created by Fred Reichheld and his team at Bain & Company and Satmetrix Systems in 2003 to help companies improve their marketing strategies to better serve customers’ needs with real, verifiable data that they could analyze and act on. For example, the average NPS score in 2021 for the retail sector is 32.9,

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NPS Net Promoter Score Banking CEM 83

Kustomer

APRIL 21, 2022

Listen and subscribe to our podcast: Have you ever considered the importance of turning customers into forever fans, a.k.a It’s widely known that some of the best growth comes from word of mouth marketing, which naturally occurs when customers suggest your products to others in their close circles. brand ambassadors? Your peers.

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Social Media Brands Loyalty Marketing 98

GetFeedback

APRIL 3, 2019

The company’s success hails from their ability to produce need-to-have products inspired by firsthand experiences and their relentless pursuit of delivering the best customer experience. As YETI’s popularity grew, their customer base increased along with it. What are you waiting for? Want to learn more about YETI?

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Feedback Omnichannel 2006 Interaction 220

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7

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Sales Marketing Social Media Blog 98

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. And the more questions resolved by the bot, the faster the support for customers who need human help.

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Omnichannel Contact Center 2025 Consumers 52

ProProfs Chat

JANUARY 7, 2021

Creating a successful product isn’t just about being the most innovative product in the market, it’s about ensuring that your product is embraced by customers even as their needs evolve and demands change. You need to tap into customer opinions and directly ask them what they like and what they don’t.

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Net Promoter Score Return on Investment Innovation Social Media 59

Totango

SEPTEMBER 17, 2021

Different models include limits based on: Time. What these various forms of the freemium SaaS model all have in common is that they take product-led growth approach to marketing and sales. A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers.

Sales 75

Sales Customer Journey Mapping Loyalty User Experience 75

Education Services Group

MARCH 19, 2021

Some believe tech touch should only be utilized for the long-tail of their customer base – volume accounts with lower dollar value than mid-tier or high-tier clients. I’m here to tell you there is a better way, and it involves one crazy idea: tech touch is for all your customers. I know, there are a lot !)

Customer Success 52

Customer Success Engagement Customer Engagement 2021 52

InMoment XI

JANUARY 9, 2024

B2B customers are more likely to continue doing business with a company that consistently delivers value, meets their expectations, and provides excellent service. Loyal customers are also more likely to recommend the business to others. Great customer experiences help your brand achieve differentiation. Support and service.

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

Gainsight

JUNE 2, 2022

Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. Hubspot is an incredible organization that understands both the customer and employee experience. Erica Schultz and Roger Scott from Confluent Talk Go-to-Market Strategies.

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ProProfs Chat

SEPTEMBER 17, 2021

That can happen only when you know what your customers like and what they don’t. . But, how do you understand if the website is meeting your customer needs? Dive into this blog to explore 35 website survey questions along with their examples and tips and learn everything you should know about these surveys. . Let’s begin!

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2021 Blog Feedback Customers 52

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. Mattias and I are very aware that PieSync’s success depends on that of our customers.

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Customer Success Insights 2021 B2B 98

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. The gap between winners and losers will widen significantly in 2021.

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2021 Loyalty Loyalty Programs Travel 52

Lumoa

SEPTEMBER 11, 2023

A company can have the best, trained customer service team providing the highest level of service, but they have no influence over how a customer perceives their brand. All the company can do is try to ensure that its products, services, and marketing are conveying the right message and delivering value to customers.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

Lumoa

SEPTEMBER 11, 2023

A company can have the best, trained customer service team providing the highest level of service, but they have no influence over how a customer perceives their brand. All the company can do is try to ensure that its products, services, and marketing are conveying the right message and delivering value to customers.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

BirdEye

FEBRUARY 27, 2024

To compete in this complex market and capture audience attention, dealership brands must put their best foot forward. Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024.

Advertising 62

Advertising 2024 Automotive Social Media 62

ViiBE Blog

JULY 30, 2021

ViiBE Blog. Call Center , Customer experience , Remote operations. July 30, 2021. The most desired and beneficial features of successful contact centers are: interactive voice response customer experience recording advanced analytics and reporting embedded CRM API integrations. Actively engage with your customers base.

Contact Center 52

Contact Center 2021 Call Center Transportation 52

Russel Lolacher

JUNE 15, 2021

I read a lot of articles, books and blog posts about customer service experience and ways to attract, retain and reacquire customers to keep organizations happy and healthy. There are some great brains out there that break all this down into case studies and tactics that leaders can really use to better serve their customers.

Employee Experience 128

Employee Experience Customer Service Net Promoter Score 2021 128

BirdEye

APRIL 6, 2023

The idea you choose should solve a customer problem or improve an existing product or service offering. Conduct market research : Thorough market research helps prove the viability of your business ideas. Market research helps you conceptualize how best to package your product to address the needs of your industry.

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2023 Insurance Social Media Transportation 98

ViiBE Blog

AUGUST 18, 2021

ViiBE Blog. Creating a customer-centric business strategy. CRM , Customer experience. August 18, 2021. According to KPMG, 86% of loyal customers will recommend a brand to their social circle. There are several ways to identify your customer’s expectations. Exceeding customer expectations.

Customer Centricity 52

Customer Centricity Net Promoter Score 2021 E-support 52

Optimove

JUNE 8, 2022

It’s too early to say that the marketing world is going through a paradigm shift, but there are signs that it is. More and more marketers realize that the most sustainable and least expensive growth is generated through existing customers – as opposed to spending a fortune on online advertising just to acquire new ones.

Fashion 105

Fashion Advertising B2C Retail 105

Call Experts

APRIL 8, 2024

According to Forbes, 84% of companies that focus on improving their customer journey see an increase in revenue. In today’s competitive market, where customer expectations are at an all-time high, businesses need to prioritize providing a seamless and personalized experience throughout the entire customer journey.

Contact Center 52

Contact Center Customer Journey Call Center Touchpoint 52

Oracle

NOVEMBER 16, 2020

We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

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ROI Sales Financial Government 40

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. However, not all questions and reported problems are created equal and require advanced assistance.

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2021 2023 Customers Article 52

Totango

JULY 19, 2021

The role of customer success within organizations has grown exponentially in recent years, and because of this, customer success teams are now collaborating with multiple other departments throughout the company. You’ll also need to know how many managers you need for these teams. 3: Compensate Accordingly. Plus, it’s free!

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Customer Success Feedback Customers 2021 124

SurveySparrow

MARCH 19, 2021

Customer support is not similar to operations, strategizing, finance, and marketing functions. Because your growing customer base propels your company forward. Add loyal customers to this list, and you’re well on your way to achieving all the growth targets. Here are our 10 Picks for 2021 and beyond!

Social Media 52

Social Media 2021 Customers Document 52

Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? In the context of your business, which trends are truly relevant to you depends on your industry, the dynamics of your market(s), your target customer segment(s), your geography, and your state of digital transformation.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

Call Experts

JULY 13, 2023

According to Forbes, 84% of companies that focus on improving their customer journey see an increase in revenue. In today’s competitive market, where customer expectations are at an all-time high, businesses need to prioritize providing a seamless and personalized experience throughout the entire customer journey.

Contact Center 52

Contact Center Customer Journey Call Center Touchpoint 52

Beyond Philosophy

NOVEMBER 9, 2023

Growth can come from your current customer base if they’re more satisfied. So, why would you not have a target for the retention of customers? Statistic #8: Invesp says 44% of companies have a greater focus on customer acquisition, and only 18% have that focus on retention. I would, too.

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2024 Customer Satisfaction 2006 2010 78

CustomerSuccessBox

NOVEMBER 23, 2021

What place for customer loyalty in your marketing strategy? Within the customer success mix of your company, it is essential to leave a place for an effective loyalty strategy. Definition of Relationship Marketing. There are many tips and tools to build customer loyalty ! How to Increase Customer Loyalty.

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Loyalty Net Promoter Score Loyalty Programs NPS 52

Currency Alliance

DECEMBER 20, 2022

Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value. Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run.

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2023 Loyalty Innovation Loyalty Programs 52

Optimove

JULY 22, 2022

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. With Optimove, we have been able to tap into hundreds of different segments,” said Sarah Varon, Senior Marketing Manager at Varsity Tutors. “I’m

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