BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

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Eptica

DECEMBER 3, 2020

Date: Thursday, December 3, 2020 Author: Pauline Ashenden - Demand Generation Manager Contact centre predictions to watch for in 2021. Author: Pauline Ashenden - Demand Generation Manager As contact centres come to terms with the disruption caused by COVID-19, what are the trends to focus on in 2021? Published on: December 03, 2020.

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Kitewheel

JANUARY 25, 2021

How can businesses set themselves up for success in Q1 2021 and beyond? In this blog, we lay out our 2021 trends based on years of experience in the customer journey space. Four Predictions For 2021. Marketing Will Continue To Drive Omnichannel Growth. Voice of Customer Data Will Grow To Include Voice of Process.

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BirdEye

MAY 3, 2023

Marketing objectives are actions that’ll help you achieve your marketing goals. In this blog, we’ll share some strategies for setting effective marketing objectives to reach your desired results. And an effective marketing objective starts with strategies for each of these more manageable elements.

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Daniel Group

FEBRUARY 3, 2021

It’s time to Blend CX and Marketing. Are you ready to blend your CX and Marketing plans for 2021? In my recent blog, Why CX and Marketing Go Together—Now , I outline the benefits of combining these efforts for your business. CX and Marketing are now two sides of the same coin.

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ShepHyken

DECEMBER 13, 2021

In this case, it’s Jeff Steen sharing his thoughts on a Seth Godin blog post. That’s according to reputation experience management company Reputation’s “2021 Retail Reputation Report.” brands of 2021 based on shopper sentiment. CMSWire) 2021 was a busy year for social media platforms and 2022 is shaping up to be even busier.

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Upstream Works

NOVEMBER 19, 2020

The below three drivers of CX success will help to keep customer loyalty strong as we move into 2021. A distributed workforce at scale will be viewed as the norm going into 2021. A key reason is that data is often kept in silos across the organization, such as CRM, HR, OSS and Marketing. Supporting a Distributed Workforce.

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Eptica

MAY 28, 2021

Date: Friday, May 28, 2021 Author: Pauline Ashenden - Demand Generation Manager How Housing Associations can transform customer service in 2021. Published on: May 28, 2021. Tags: Housing Associations, Customer Service Categories: Trends & Markets. Share this page on: Tweet. Successfully embracing AI for customer service.

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Lithium

OCTOBER 5, 2021

Some blog areas are limited to Khoros customers only. 3 Things we learned at Khoros Engage 2021. Khoros Marketing. Utilizing Paid Promotion in Khoros Marketing. Include time zone while scheduling knowledge base and blog articles for publication. Some blog areas are limited to Khoros customers only.

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Eptica

JANUARY 15, 2021

Date: Friday, January 15, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to get your contact centre fit for 2021. Published on: January 15, 2021. Our latest blog explains where you need to focus to get your customer service fit for 2021. Reviewing 2020 – our top blog posts from last year.

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Eptica

FEBRUARY 12, 2021

Date: Friday, February 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 key trends from the 2021 ICS UK Customer Satisfaction Index. Published on: February 12, 2021. 5 ways to get your contact centre fit for 2021. 5 ways to get your contact centre fit for 2021. Share this page on: Tweet.

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2021 Customer Satisfaction Blog Article 72

SurveySparrow

AUGUST 12, 2021

Adding contact forms or embed forms to your web pages and blogs can get quite tiresome. So, we went ahead and created this list of the top 6 WordPress contact forms that 2021 has to offer. Best 6 WordPress Contact Forms of 2021. Integrate with popular marketing tools like Mailchimp, Zoho CRM, etc. SurveySparrow.

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Oracle

AUGUST 4, 2021

After 4 years of fun, 750+ articles, 200+ videos, and 70 cartoons, SmarterCX.com content is moving to our Oracle blogs ! But don’t worry–we’re still committed to creating great content for you, and with you, on our Oracle Customer Experience blog , Oracle Marketing blog , and Oracle Advertising blog !

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Lithium

JULY 7, 2021

Some blog areas are limited to Khoros customers only. Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics. How We Built It: The Journey to Launch In this Blog Series we describe the process of revamping Khoros’ user recognition program, Titans.

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mopinion

DECEMBER 1, 2021

Not only are more organisations investing in CX software for their business operations, but there’s a whole web of investments going on in the CX software market itself. In fact, Allied Market Research just released some figures on how the CX software market is performing. According to the report, ‘the […].

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Lithium

JANUARY 12, 2021

Some blog areas are limited to Khoros customers only. Organic & Paid Reporting in Khoros Marketing - This blog dives into the paid and organic data brought into the Social Marketing platform and how to report on it. January 21, 2021. As the events continue to unfold in Washington D.C. Webinars & Events.

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Lithium

MARCH 2, 2021

This month's highlights blog also marks my one year anniversary with Khoros! Keep an eye out for showcased blogs and highlights from our Titans around the community. Some blog areas are limited to Khoros customers only. Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. 3 social and digital trends to watch in 2021.

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Comm100

JANUARY 21, 2021

In 2016 the global live chat software market was valued at US $590 million – a conversative estimate says that by 2023 this will rise to almost US $1bn. If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software.

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ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). Top 10 Blog Posts and Other Noteworthy News appeared first on ChurnZero.

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Eptica

APRIL 15, 2021

Date: Friday, April 9, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways collaboration tools benefit customer service. Published on: April 09, 2021. Read the full article exploring these key trends on the Enghouse Interactive blog. Contact centre predictions to watch for in 2021. Share this page on: Tweet.

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Lithium

JUNE 2, 2021

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Some blog areas are limited to Khoros customers only. Here’s the Atlas content you do not want to miss! Webinars & Events.

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Hallmark Business Connections

MARCH 9, 2021

If you’re a brand marketer, that meant pivoting your strategy to account for the “new normal,” tossing out (or heavily revising) now-defunct messaging, and collaborating with teammates over Zoom rather than in person. In 2021, it isn’t just about who you want to buy your products or services, but who can. So what does all this mean?

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kommunicate

DECEMBER 14, 2021

Last Updated on December 14, 2021 Email marketing and chatbots both play significant roles when it comes to automating your marketing campaigns. The post How Chatbot and Email Marketing an Automate Your Marketing Campaigns in 2022 appeared first on Kommunicate Blog.

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Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. The chatbot market size is projected to grow from $2.6

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ShepHyken

NOVEMBER 1, 2021

Seth’s Blog) Customer service is expensive. The constant pressure from discounters, along with the increasing power wielded by consumers, has pushed retailers to seek new effective differentiation approaches to remain competitive in the market. Here are my top five picks from last week. Customer Service Is Free by Seth Godin.

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BlueOcean

DECEMBER 21, 2020

As we enter 2021 and hopefully begin to see a return to some level of normalcy, it is our goal to preserve this year’s lessons in what it means to be human. With a recent book and regular blog posts, she’s definitely someone to pay attention to in the business world. Laurie Ruettimann. Laurie is an HR-focused writer and speaker.

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SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. . Focus On Web Design.

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Optimove

SEPTEMBER 21, 2023

Retailers should start holiday shopping marketing early ahead of 2023 Black Friday and Cyber Monday and focus on existing customers, Optimove data shows. Early Bird marketing land Black Friday customer To meet customer expectations this year, marketers should not wait before they begin their marketing efforts.

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Lithium

SEPTEMBER 7, 2021

Social Suites, Q3 2021 to help make the best decision for your business and empower your team to achieve your goals. Some blog areas are limited to Khoros customers only. Some blog areas are limited to Khoros customers only. Khoros Marketing. Check out the Forrester Wave ™? Khoros Care. Available On-demand.

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Beyond Philosophy

APRIL 13, 2023

FOMO, or fear of missing out, is a powerful marketing tool. In addition to being the subject of several research projects in psychology, it’s also a powerful marketing tool—if you know how to leverage it. Using FOMO to Bring People Together From a marketing perspective, you can tap into these motivations. Click here !

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Lithium

APRIL 6, 2021

We here at Khoros are proud to continue to offer guidance as you prepare to make 2021 your most incredible yet. _. Some blog areas are limited to Khoros customers only. More updates on key areas we identified from interviews with Marketing customers in August, September and October 2020. Marketing Roadmap Deep Dive Webinar.

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Eptica

OCTOBER 4, 2021

Date: Monday, October 4, 2021 Author: Pauline Ashenden - Marketing Manager The 4 pillars of a successful customer service strategy. Published on: October 04, 2021. Our new blog explains the 4 pillars of this strategy and what it means to the wider organisation. Share this page on: Tweet.

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Totango

MARCH 26, 2021

In the awareness stage, your marketing campaigns raise prospects’ consciousness of your brand, inviting them to visit your website. Capturing contact information for follow-up marketing. Tactical goals: Making multiple marketing touches. Tactical goals: Making prospects aware of your brand and value proposition.

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Eptica

FEBRUARY 7, 2022

Read the full article and watch the video here: Tags: contact centres, Microsoft Teams Categories: Trends & Markets. Highlights from our customer service blog in 2021. Share this page on: Tweet. You might also be interested in these posts: 5 factors that are driving the need for better digital customer experience.

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Eptica

MAY 21, 2021

Date: Friday, May 21, 2021 Author: Pauline Ashenden - Demand Generation Manager Increasing agent retention in the hybrid workplace. Published on: May 21, 2021. Author: Pauline Ashenden - Demand Generation Manager Research has found that over 90% of contact centre agents will change jobs in 2021. Share this page on: Tweet.

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Eptica

JULY 2, 2021

Date: Thursday, July 1, 2021 Author: Pauline Ashenden - Demand Generation Manager How customer service needs to embrace change in housing associations. Published on: July 01, 2021. Our latest blog explores how best to tackle some of the key customer service challenges the sector is facing today. Share this page on: Tweet.

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Eptica

OCTOBER 8, 2021

Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. Published on: October 08, 2021. Click here to read the full post on our parent company Enghouse Interactive’s blog. Share this page on: Tweet. Here’s what to consider.

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