ShepHyken

DECEMBER 13, 2021

In this case, it’s Jeff Steen sharing his thoughts on a Seth Godin blog post. That’s according to reputation experience management company Reputation’s “2021 Retail Reputation Report.” brands of 2021 based on shopper sentiment. No surprise with any of these “rock star” brands. The study, which examined 3.7

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Upstream Works

NOVEMBER 19, 2020

As the pandemic continues and businesses continue shifting focus to accommodate necessary changes, we’ve seen brand new drivers of customer experience (CX) success arise. The below three drivers of CX success will help to keep customer loyalty strong as we move into 2021. Supporting a Distributed Workforce.

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Lithium

JULY 7, 2021

Some blog areas are limited to Khoros customers only. Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics. How We Built It: The Journey to Launch In this Blog Series we describe the process of revamping Khoros’ user recognition program, Titans.

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Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. Some blog areas are limited to Khoros customers only. January 21, 2021. Webinars & Events.

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Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Some blog areas are limited to Khoros customers only. Webinars & Events.

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Lithium

MARCH 2, 2021

This month's highlights blog also marks my one year anniversary with Khoros! The Khoros Titans program is a brand new program to recognize our users who are highly engaged throughout their journey with Khoros. Keep an eye out for showcased blogs and highlights from our Titans around the community. Mar 11, 2021 • 10am CT.

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ShepHyken

NOVEMBER 1, 2021

Seth’s Blog) Customer service is expensive. 3 Customer Experience Lessons Brands Can Learn From Amazon by Scott Clark. How Brands Are Using Technology to Amplify the Customer Experience — Whether You’re Shopping or Ordering Fast Food by Dept. Here are my top five picks from last week. Follow on Twitter: @Hyken.

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Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Brands must stay on top of CX trends. Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Improved CX With AI.

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Optimove

SEPTEMBER 21, 2023

Retailers should start holiday shopping marketing early ahead of 2023 Black Friday and Cyber Monday and focus on existing customers, Optimove data shows. Early Bird marketing land Black Friday customer To meet customer expectations this year, marketers should not wait before they begin their marketing efforts.

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Optimove

NOVEMBER 15, 2022

As ever-increasing numbers of this generation complete higher education and take their first steps into the workforce, mobile marketers without a robust Gen Z-focused strategy won’t make it. In marketing it’s always a good idea to start with the customer and personalize every possible touchpoint. Tip #1: Make it personal. Even better?

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Totango

MARCH 26, 2021

In this holistic view, the unified customer lifecycle can be conceived as fluid, which includes a self-sustaining series of phases: Awareness: your prospect becomes aware of your brand and value proposition. Expansion: your customer expands the value they derive from your brand by adopting advanced features and purchasing new products.

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SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. Sound familiar? Don’t know?

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Lithium

APRIL 6, 2021

Brands want their customers to feel like they have their back through every step of the support process, as well as the conversion funnel. It is up to the brand to meet the customer in the channels they are already familiar with, in unique, personable ways. Some blog areas are limited to Khoros customers only. Watch On-Demand.

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NetBase

JULY 30, 2020

It has definitely captured brands’ attention, as we see many adjusting their marketing strategies and finding new purchasers on podcasts. Here we’ll take a peek into the podcasting space to see what is making it so enticing for brands. The future of podcasting from a market and consumer standpoint. Future of Podcasting

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Magellan Solutions

AUGUST 29, 2021

UGC is becoming a mainstay of any marketing strategy. It’s been proven that integrating UGC into brand marketing campaigns helps acquire new customers, drive loyalty, and increase revenue. BPO Manila Philippines was in adapting UGC to boost E-commerce brand. What is User-Generated Content For BPO Philippines ?

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Beyond Philosophy

APRIL 13, 2023

FOMO, or fear of missing out, is a powerful marketing tool. In addition to being the subject of several research projects in psychology, it’s also a powerful marketing tool—if you know how to leverage it. Using FOMO to Bring People Together From a marketing perspective, you can tap into these motivations. Click here !

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Lithium

MAY 4, 2021

This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Does your brand use Khoros technology to deliver world-class digital customer experiences? Some blog areas are limited to Khoros customers only. Hello, to all of our Atlas members!

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Lithium

SEPTEMBER 7, 2021

Social Suites, Q3 2021 to help make the best decision for your business and empower your team to achieve your goals. Some blog areas are limited to Khoros customers only. Some blog areas are limited to Khoros customers only. Khoros Marketing. Check out the Forrester Wave ™? Khoros Care. Available On-demand.

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Lithium

SEPTEMBER 29, 2022

It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this? It’s generally accepted that most people will only interact with a travel brand when they have a question or issue they need resolving. A brand could do one of two things.

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Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. In 2021, we saw the emergence of a new understanding of the customer journey.

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Optimove

DECEMBER 13, 2022

Postponed in 2020 due to concerns related to COVID, the Euro championship took place between June 11 th and July 11 th , 2021. We compared two groups of players from several online gaming/sports betting brands. In other words, we analyzed their player activity and betting trends a whole year after the Euros, between 2021 and 2022.

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Lithium

AUGUST 3, 2021

This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Marketing Advanced Product: Approvals for Regulated Industries Register today. Advanced Marketing product webinars Watch now. Advanced Marketing product webinars Watch now.

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Comm100

MAY 25, 2022

Instead, agents can focus on building value for the brand. Contact center automation avoids the issue described by the New York Times as “ A Nation on Hold ” back in 2021. As you gather your data and insights, you can begin building personas of your customers similar to how you would for a marketing endeavor.

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Hallmark Business Connections

MARCH 16, 2021

In 2021, it’s not so much about who you’d like to support your business and more about who can. With the increase in options that online shopping affords, we also saw brand loyalties tested. Here are three strategies you can employ when marketing to Boomers during the pandemic (and beyond). Keep it real.

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TechSee

AUGUST 14, 2023

Brittany is also the co-founder of The Superfan Company, a fan-engagement agency that has created campaigns and products for global brands including Walmart, Disney, Amazon, Luke Bryan, Katy Perry, and the Boston Red Sox. ’s 9 Binge-Worthy Marketing Podcasts. of podcasts worldwide.

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TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.

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Beyond Philosophy

JUNE 25, 2021

As a comparison, it would be like if all the big-market NFL teams played only each other every week in addition to the regular NFL season where they also played the small-market teams. The political climate pulled brands into taking political stances that companies wanted no part taking. 22 April 2021. 7 June 2021. <

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NetBase

SEPTEMBER 8, 2020

And this realization has emerging trends around remote work on the rise, and has brands rethinking how to use abandoned office space – assuming they’ll use it at all! In this piece, we’ll explore each by way of market intelligence revealing: How a rushed option has become THE option – working remotely takes over.

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Optimove

FEBRUARY 17, 2022

The Heptagon Awards – celebrating CRM excellence – are dedicated to the best campaigns, teams, and individuals who achieved exceptional results with their CRM Marketing efforts and strategies. Winners were selected based on how advanced, sophisticated, ambitious, and impactful their CRM Marketing approach is.

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Comm100

JANUARY 10, 2021

In this blog, we’re going to run through the major features to look for when choosing your free live chat software, and why each is important. Every free live chat tool includes an element of the vendor’s branding on the chat window appearing on your website. Fear not, you’re in the right place. Selected Content.

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Hallmark Business Connections

JUNE 2, 2021

People appreciate brands that try hard to be socially responsible. In fact, brands that achieve perfect alignment with customers through marketing that doesn’t feel like marketing can get powerful — and measurable — profit boosts. Yet the litmus test for socially responsible marketing doesn’t have to be complicated.

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NetBase

MARCH 3, 2020

Consumer and market intelligence can cut Uber’s operating costs, while increasing profitability, which could allow Uber to do away with EBITDA margins as its profitability measure sooner than projected. And that’s certainly worth exploring, as the rideshare/food delivery company is burning money on marketing. billion on R&D.”

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Optimove

JULY 19, 2022

billion in 2021 to a whopping $4.5 This year it’s proximity marketing that hotel brands are turning to so they can deliver – with great results: Immediate conversions by engaging customers when they’re most likely to respond. Severely impacted by COVID the last two years, it is on the cusp of a long-awaited comeback.

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Optimove

MAY 20, 2021

For the 2nd year in a row, Optimove is recognized as a Challenger in Gartner’s Magic Quadrant for Multichannel Marketing Hubs1. Elizabeth Owens, VP Marketing at Paper Source, was cited in one such review saying, “the Optimove platform transformed our operations, allowing us to be smart and nimble. .”

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CX Accelerator

JULY 1, 2020

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. Back To CX Accelerator Blog Two specific examples come to mind.

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Kustomer

JANUARY 6, 2021

And that’s why we are introducing CX Stories from the Frontlines, a blog series that will showcase how REAL brands are tackling REAL problems with Kustomer. Reach out to marketing@kustomer.com and we’ll include you in the next iteration. Have a good story to share?

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Stella Connect

DECEMBER 15, 2021

Brands that don’t risk significant customer churn. 1: Negative word of mouth (WoM) marketing is the new norm, with nearly 50% of consumers engaging in it after a poor customer service experience. . Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK.

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