Lithium

OCTOBER 5, 2021

Some blog areas are limited to Khoros customers only. 3 Things we learned at Khoros Engage 2021. Khoros Marketing. Utilizing Paid Promotion in Khoros Marketing. Create an integration that connects Khoros Care with a personal profile page. Some blog areas are limited to Khoros customers only.

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BlueOcean

DECEMBER 21, 2020

Impacted by the pandemic, unemployment, health issues, wildfires, lockdowns, and endless other challenges, customers needed a point of human connection more than ever before. We are beyond grateful for the compassion of our agents and the flexibility of our clients as we sought to deliver that connection. Laurie Ruettimann.

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Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Some blog areas are limited to Khoros customers only. Advanced Care Analytics Save your spot July 29, 2021.

2021 52

2021 Roadmap Webinar Leadership 52

Optimove

OCTOBER 20, 2022

consumers surveyed* (35%) responded that they will spend less in the 2022 holiday season than in 2021. The results align with confidence about what they will budget for holiday shopping, with 39% “less confident” and 19% “more confident” about holiday spending when comparing 2021 to 2022. .

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Customer Relationships Consumers Marketing 2007 98

Comm100

JANUARY 21, 2021

In 2016 the global live chat software market was valued at US $590 million – a conversative estimate says that by 2023 this will rise to almost US $1bn. If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software.

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Lithium

JANUARY 12, 2021

Our vision is to help brands create customers for life by delivering human connection across the customer experience — that starts with listening to your customers and providing them with meaningful engagement. Some blog areas are limited to Khoros customers only. January 21, 2021. Read the full press release here.

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ShepHyken

NOVEMBER 1, 2021

Seth’s Blog) Customer service is expensive. Business Insider) Connected commerce refers to a customer experience that integrates commerce across all aspects of the customer’s life. It’s the word to describe the connected and digital world. (By Here are my top five picks from last week. Follow on Twitter: @Hyken.

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Article 2021 Customer Service Retail 78

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). Top 10 Blog Posts and Other Noteworthy News appeared first on ChurnZero.

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2020 Blog 2021 Chief Customer Officer 98

Beyond Philosophy

APRIL 13, 2023

FOMO, or fear of missing out, is a powerful marketing tool. In addition to being the subject of several research projects in psychology, it’s also a powerful marketing tool—if you know how to leverage it. Using FOMO to Bring People Together From a marketing perspective, you can tap into these motivations. Click here !

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Social Media Marketing 2021 Events 78

Optimove

NOVEMBER 15, 2022

As ever-increasing numbers of this generation complete higher education and take their first steps into the workforce, mobile marketers without a robust Gen Z-focused strategy won’t make it. In marketing it’s always a good idea to start with the customer and personalize every possible touchpoint. Tip #2: Make it authentic.

Engagement 105

Engagement Marketing Social Media Entertainment 105

Lithium

SEPTEMBER 7, 2021

Social Suites, Q3 2021 to help make the best decision for your business and empower your team to achieve your goals. Some blog areas are limited to Khoros customers only. Some blog areas are limited to Khoros customers only. Khoros Marketing. Check out the Forrester Wave ™? Khoros Care. Available On-demand.

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2021 Webinar Events Social Media 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. Sound familiar? Don’t know?

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Lithium

NOVEMBER 2, 2021

With this year's Autumn Innovation Release , we’ve made it more painless than ever to build AI-powered chatbots, connect with your peers, create simple and secure interactions, and ultimately build trust with your customers and prospects. Some blog areas are limited to Khoros customers only. Available On-demand.

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Lithium

MAY 4, 2021

Some blog areas are limited to Khoros customers only. HubSpot, Slack, and Community Growth : After 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online. Here’s the Atlas content you do not want to miss! Apple iOS 14.5

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Lithium

AUGUST 3, 2021

Marketing Advanced Product: Approvals for Regulated Industries Register today. Advanced Marketing product webinars Watch now. Advanced Marketing product webinars Watch now. Some blog areas are limited to Khoros customers only. Upcoming Webinars. Available On Demand. Advanced Care product webinars Watch now.

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2021 Webinar Events Download 52

Hallmark Business Connections

MARCH 16, 2021

In 2021, it’s not so much about who you’d like to support your business and more about who can. All that’s to say, it might be a good idea to consider marketing to Baby Boomers — and if you already have a high rate of Boomer buyers, you better start working hard to retain them. The post Marketing to Boomers? Keep it real.

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Marketing Social Media Retail Insurance 98

Hallmark Business Connections

JUNE 2, 2021

In fact, brands that achieve perfect alignment with customers through marketing that doesn’t feel like marketing can get powerful — and measurable — profit boosts. As noted in Deloitte’s 2021 Global Marketing Trends report , purpose-driven marketing pays off in improved loyalty and recognition.

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Advertising Marketing Brands Connections 52

TechSee

JUNE 16, 2022

Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet.

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Customer Service Contact Center 2022 Magazine 251

Optimove

JULY 19, 2022

billion in 2021 to a whopping $4.5 Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! Proximity Marketing is your friend.

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Hotels Marketing Guest Experience Travel 52

NetBase

MARCH 3, 2020

Consumer and market intelligence can cut Uber’s operating costs, while increasing profitability, which could allow Uber to do away with EBITDA margins as its profitability measure sooner than projected. And that’s certainly worth exploring, as the rideshare/food delivery company is burning money on marketing. billion on R&D.”

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Consumers Marketing 2022 2021 56

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

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Customer Service Net Promoter Score E-support 2021 52

Stella Connect

DECEMBER 15, 2021

1: Negative word of mouth (WoM) marketing is the new norm, with nearly 50% of consumers engaging in it after a poor customer service experience. . Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK.

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Poor Customer Service 2021 2022 Consumers 75

TechSee

AUGUST 14, 2023

’s 9 Binge-Worthy Marketing Podcasts. An experienced strategist with excellent knowledge of business management, strategy, brand, and marketing. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog. She hosts a popular podcast called The Human Duct Tape Show, listed #1 on Inc.’s

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Daniel Group

NOVEMBER 30, 2022

Use videos, photos, blogs, and newsletters. CX managers regularly connect with frontline (Store & Area Managers). Connect with Continuous Improvement Teams to create Operational & CX Standards that are co-dependent. Connecting CX and Marketing—How? Connecting CX and Marketing is ever more critical.

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CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. One company asked their customer service employees to connect to VPN and haul their desktop computers home with them. Back To CX Accelerator Blog

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CX University

MARCH 18, 2024

In today’s digital age, businesses are on a mission for fresh, exciting ways to connect with their customers and craft unforgettable, personalized journeys. Case in Point 1: Amazon has revolutionized online retail with its hyper-personalized marketing approach. Market Share and Customer Success. Customer Retention.

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SaleMove

JULY 9, 2021

Driven by the convenience of online shopping, insurance companies are now expected to provide information that helps customers learn about policies, compare options and even complete an application from virtually any connected device, 24/7. “To Customer-Centricity Accelerates Success.

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Insurance Sales White Paper Customer Centricity 52

CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. One company asked their customer service employees to connect to VPN and haul their desktop computers home with them. Back To CX Accelerator Blog

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Contact Center 2022 Call Center Roadmap 182

Hallmark Business Connections

SEPTEMBER 2, 2021

But if your customers don’t feel a connection with your brand, they’ll leave. Consumers have always appreciated service, sales, and marketing that makes them feel good. Why does empathy drive so many good things when it’s embedded in corporate culture in 2021 and beyond? You can have the best products and plans in the world.

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Insurance Healthcare 2021 Connections 72

ViiBE Blog

AUGUST 17, 2021

ViiBE Blog. August 17, 2021. Customer experience is one of the most important factors defining the future growth of every company and organization – after all, no marketing strategy works better than positive word-of-mouth of those who have already used the business’ services and are happy about their experience.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

BirdEye

OCTOBER 19, 2022

This blog will tell you everything you need to know about Google My Business websites – what they are, the benefits of using one, how to get started, and more. Important note: Google My Business changed its name to Google Business Profile in late November 2021 and will retire the name sometime in 2022.

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Information Blog Hotels Social Media 93

Optimove

JANUARY 6, 2022

After all, to do retention properly, and at scales almost as large as a highway billboard, marketers had to wait for the right technology to arrive. (it In a CommerceNext survey of CMOs from mid-2021, “Retention/Loyalty Marketing” was named the area where marketing leaders are looking to increase their investment the most.

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Stella Connect

FEBRUARY 15, 2022

Source: CCW Digital, Market Study: Future of the Contact Center: a Forecast. #1: It’s no wonder then that 41% of the CCW Digital Market Study survey takers say they plan to improve their contact center tools and systems. 1: Address working preferences. 3: Improve call center tools and systems.

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Call Center Contact Center 2021 Demo 52

GetFeedback

APRIL 3, 2019

It started with their father, Roger Seiders, who founded one of the most commonly used epoxy blends that is on almost all of the fishing rods on the market today. With GetFeedback’s seamless integratation with Salesforce, we now have all of our survey responses connected to our service data. What are you waiting for? Give them a visit.

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Feedback Omnichannel 2006 Interaction 220

Magellan Solutions

AUGUST 29, 2021

UGC is becoming a mainstay of any marketing strategy. It’s been proven that integrating UGC into brand marketing campaigns helps acquire new customers, drive loyalty, and increase revenue. Whatever your brand values , UGC is one way to connect with people who believe in the same values. UGC takes a variety of forms, including:

E Commerce 52

E Commerce Brands Multi-Channel Fashion 52

SurveySparrow

NOVEMBER 1, 2021

It’s great to see 2021 not being the same. The job market has picked up again which makes hr influencers really important folks. Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. 1 Kathleen Hogan.

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Social Media Seminar 2021 Blog 98

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience). What is CX?

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