2021 Connections E-support Innovation 
Talkdesk
FEBRUARY 5, 2021
Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. . The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. Two years ago, we couldn’t offer a customer an e-receipt.
CSM Magazine
DECEMBER 2, 2020
Magnus Geverts at Calabrio sums up the lessons learned and reveals his top 3 predictions for 2021. . In contact centres, more employees than ever before now work remotely while customer expectations have risen to their highest levels since Internet connectivity and the smartphone revolution first transformed everything.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.
CSM Magazine
DECEMBER 13, 2022
Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that JT (Jersey Telecom) has successfully implemented its Gateway Services, Agent Assisted, PayByLink and E-Commerce Payments technology. E-Commerce payments. About Encoded.
Kustomer
NOVEMBER 15, 2021
Where online retail and services were once considered a nice or handy shopping alternative, 2020 saw e-commerce transform into an accelerated necessity for brand and customer survival. By the end of this year, e-commerce is anticipated to account for 18% of all retail sales worldwide with that number jumping to 22% by 2023.
Magellan Solutions
JULY 13, 2021
Government Tasks & Why E-services Are Needed For Them. E-service innovations during Covid-19 stemmed from the urgent need to share information about the virus. E-services provide consistent and regular updates to counter these. Many governments have further utilized e service link platforms to connect with people.
ViiBE Blog
JUNE 15, 2023
Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. Screen sharing allows you to share your screen with others during virtual meetings, presentations, and support sessions. What is screen sharing used for? Limitations of screen sharing 2.1.
Expert insights. Personalized for you.
87 
Let's personalize your content