ShepHyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is a “how to get started” type of article. The post 5 Top Customer Service Articles of the Week 7-4-2022 appeared first on Shep Hyken.

Article 69

Article 2022 Customer Service Loyalty Programs 69

ShepHyken

APRIL 25, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love customer service statistics , and this short article has several. Here are my top five picks from last week. The headline is a fun one.

Article 64

Article 2022 Customer Service Loyalty Programs 64

ShepHyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is an interesting article from the retail world where the author claims that in the midst of 7.5% Tracking Customer Experience?

Article 69

Article 2022 Customer Service Retail 69

ShepHyken

FEBRUARY 21, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Content marketing plays a pivotal role in helping businesses in creating a loyal customer base and connecting with them effectively.

Article 69

Article 2022 Customer Service 2005 69

Totango

FEBRUARY 25, 2022

In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. Look for these exciting features and more in 2022: Campaign engagement reporting. In-App messaging.

Roadmap 95

Roadmap 2022 2021 Innovation 95

ShepHyken

OCTOBER 24, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis. Then read this article.

Article 51

Article 2022 Customer Service Retail 51

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022. CSM Practice.

2022 116

2022 Customer Success White Paper Social Media 116

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles.

Article 62

Article 2023 Customer Service Magazine 62

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Read Shep’s latest Forbes article: The No.

2022 79

2022 Social Media Exceptional Customer Service Touchpoint 79

Totango

MARCH 24, 2022

More than 60 customer success executives from various organizations, including Dynatrace, GitHub, Waystar, ActiveCampaign, HPE, Extreme Networks, Radware, Varicent and more, gathered at this exclusive destination to share best practices and strategies, connect with like-minded industry leaders and engage with subject matter experts.

2022 92

2022 Customer Success Customer Journey Events 92

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. Related: [Article] Customer Experience Management Defined: How is it Different From CX? Article] Why a CX Mission Statement Matters — And How to Create One.

Customer Experience 376

Customer Experience Net Promoter Score Reference 2022 376

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. His specialty is exploring the connection between customer service and technology.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Playvox

JANUARY 13, 2022

We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. Gen Z Has Arrived.

Contact Center 79

Contact Center 2022 Omnichannel 2025 79

CSM Magazine

DECEMBER 15, 2021

Dave Mingle, VP of Customer Experience at Reputation , examines the key trends that will shape 2022. In fact, not too long ago, IDC expected that, by the end of 2022, global investments in CX technology would reach $641 billion. Now, with 2022 in sight, businesses are beginning to refresh their CX strategies for the new year.

2022 59

2022 ROI Metrics Brands 59

C Space

FEBRUARY 2, 2022

Customer Inspired Perspectives on Grocery and Drinks Trends in 2022. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends.

2022 52

2022 Banking Consumers Events 52

Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. Want to learn how Totango can help you take these insights and put them into action?

2022 83

2022 Customer Success Insights Customer Journey 83

Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Cloud contact center teams can quickly connect with clients on platforms such as WhatsApp and Facebook Messenger. Messaging Apps.

Contact Center 52

Contact Center 2022 2025 2021 52

Quadient

JULY 26, 2022

Choosing your Customer Communication Channels in 2022. Tue, 07/26/2022 - 16:40. Customer communication channels are the various mediums by which organizations connect with their customers. If the customer wishes to speak to a team member, a chatbot can connect them to a customer service representative. j.shah-thiel.

Communication 52

Communication 2022 Social Media Omnichannel 52

SurveySensum

JULY 27, 2022

If your customers can’t find immediate solutions to their queries, connect to a customer support section to raise an issue, and get reliable customer assistance, they become disloyal. Therefore, in this article, we will discuss points like what is a CES score, how to measure it, what are the top 10 CES tools in 2022, etc.

Effort Score 52

Effort Score 2022 Multi-Channel Touchpoint 52

Comm100

DECEMBER 13, 2021

In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Interestingly, although the survey speaks to the convenience of digital technologies, it also highlights the needs of banking customers that impact how people connect.

2022 52

2022 Banking 2021 Financial 52

CSM Magazine

NOVEMBER 23, 2021

Dave Hoekstra at Calabrio reflects on these before offering a glimpse into 2022, helping contact centres to plan ahead. However, 2022 does not have to follow this pattern. What’s in store for 2022? These aim to connect leaders with overarching CX objectives. The year 2021 was one of adjustment.

2022 52

2022 2021 Net Promoter Score Customer Journey Mapping 52

Gainsight

JUNE 2, 2022

Thimaya Subaiya and Anisha Sivakumar Discuss the How Strong Connections Drive Business. It means improving connections! Cisco is synonymous with word connection— i n business, education, philanthropy, and creativity. Gainsight is also all about connection. Their company is all about connection. . We think so!

2022 52

2022 Chief Customer Officer Innovation Connections 52

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

CSM Magazine

JANUARY 5, 2022

This theme will continue as we head into 2022 as contact centers brace for more disruption fueled by the ongoing COVID-19 pandemic, which has already pushed so much of what we do online. In 2022, offering flexible scheduling to promote “anywhere, anytime” work models is a perk that will help employers win the talent war.

Contact Center 52

Contact Center 2022 Competitive Advantage Interaction 52

SurveySparrow

JUNE 16, 2022

We have 12 such competitors (or alternatives) for Medallia here that you should surely check out in 2022. 12 Medallia Competitors To Look Out For In 2022. The powerful features of this survey software can form an entire article. Connect your website to email marketing tools. Time to begin, and on we go. SurveyMonkey.

2022 52

2022 Multi-Channel NPS Feedback 52

ShepHyken

AUGUST 8, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. You can always do what is expected, such as responding quickly, being easy to connect with, having answers to questions, etc.

Article 23

Article 2022 Customer Service Culture 23

CSM Magazine

MARCH 10, 2022

In 2022, we are witnessing several changes around us. In this article we will look at some of the digital transformation likely to take place this year. The 2022 Digital Transformation Trends. Businesses will need to adapt and offer virtual connectivity to attract and retain talent. 5G Everywhere. Data and Analytics.

2022 52

2022 Banking ROI Reference 52

Lithium

NOVEMBER 1, 2022

Community ROI: Embracing Humanity’s Desire to Help Few articles and resources are diving deep into exactly why brands are finding high levels of value and success with their digital communities. This article aims to change that. Available On-demand.

2022 52

2022 Roadmap ROI Social Media 52

ShepHyken

NOVEMBER 7, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That’s what this article is all about. 14 Best Customer Service Blogs to Follow in 2022 by Tetiana Shataieva. The tough part is trust.

2022 14

2022 Article Customer Service 2023 14

ShepHyken

MAY 16, 2023

I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married. The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. Connect with Shep on LinkedIn. And the No.

Customer Service 120

Customer Service Advertising Workshop 2022 120

ShepHyken

SEPTEMBER 12, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. So, I was excited to read Steven’s article and watch his video comparing the movie to a great customer experience. Follow on Twitter: @Hyken.

Article 14

Article 2022 Customer Service Magazine 14

SurveySparrow

MAY 16, 2022

12 Best Typeform Competitors & Alternatives of 2022. There are so many powerful features of this survey software that it could form an entire article. Offline Surveys: In just a few simple steps, you can conduct surveys that don’t require an internet connection with SurveySparrow’s offline survey feature. SurveySparrow.

2022 52

2022 Multi-Channel E-support NPS 52

ShepHyken

MARCH 27, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. While it may seem like marketing, if done well, content marketing connects with the customer and gets them engaged or emotionally connected.

Article 22

Article Customer Service 2023 2022 22

SurveySparrow

APRIL 12, 2022

In this article, we will learn about: Top 12 Data Collection Tools of 2022. Top 12 Data Collection Tools of 2022. It offers a seamless 3rd-party integration using webhooks and Zapier integration to help you connect with apps every day. The post 12 Best Data Collection Tools of 2022 appeared first on SurveySparrow.

2022 52

2022 Social Media Information Feedback 52

SurveySensum

JUNE 14, 2022

A significant issue with the CATI system in 2022 is that 8 calls out of 10 are always unanswered or marked as spam. Therefore, it is probably not the best option in 2022, and businesses are on the hunt for finding the best telephone survey alternatives. We will also see if there is a perfect alternative to telephone surveys in 2022.

2022 52

2022 Feedback Demo Net Promoter Score 52

SurveySparrow

NOVEMBER 19, 2021

10 Best Zendesk Apps & Integrations of 2022. By connecting Zendesk with Salesforce, you can solve customer issues quicker. Knowledge base (with folders, categories, and corresponding articles – with images and attachments, no less!). You can find tools for CX, customer support, email campaigns, and more. Custom fields.

2022 52

2022 Document Social Media Metrics 52

ShepHyken

JULY 18, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article hits some of the highlights with the help of the 2022 Experience Trends report. Just read the title of this article.

Article 13

Article 2022 Customer Service B2B 13