Remove 2022 Remove Article Remove Customer Expectations Remove Loyalty Programs
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5 Top Customer Service Articles of the Week 4-25-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. The headline is a fun one.

Article 65
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5 Top Customer Service Articles of the Week 6-20-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Eight Tips To Get Inactive Customers Excited About Your Business Again by Young Entrepreneur Council. Consider the example of coffee.

2022 13
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5 Top Customer Service Articles of the Week 10-10-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. The less good news? by Andrew Reid.

Article 13
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Brand Integrity and Your Ideal Customer

ClearAction

A CCO/CXO overseeing brand integrity would be helping executives in all areas of the company’s ecosystem to foresee and prevent snafus like the 2022 holiday shutdown that is now costing Southwest dearly. Championing brand integrity is the ideal purpose of Chief Customer Officers. Think about Southwest, for example.

Brands 62
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Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

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Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

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11 Retail Customer Experience Strategies To Win Customers

SurveySensum

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. But why is that?

Retail 52