ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. I love that this article kicks off with that statistic.

Article 69

Article 2022 Customer Service Hospitality 69

ShepHyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is a “how to get started” type of article. 75% of Consumers Say Customer Experience Impacts Brand Loyalty, Merkle Report Finds by PRNewswire.

Article 69

Article 2022 Customer Service Loyalty Programs 69

ShepHyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Your Loyalty Program Might Be Losing You Money by Raghuram Iyengar, Young-Hoon Park, and Qi Yu. Yes, it’s the article is that short!).

Article 64

Article 2022 Customer Service Customer Service Training 64

ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business.

Article 64

Article 2023 E Commerce Customer Service 64

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Some may refer to this as a marketing article, but I’ll argue that marketing is part of the customer experience – and vice versa.

2021 67

2021 Article Customer Service 2022 67

ShepHyken

JUNE 20, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Forbes) Without customer loyalty, a business can struggle to succeed. Consumers Embracing Premium Loyalty Programs by Retail Customer Experience.

2022 12

2022 Article Customer Service Loyalty Programs 12

Strativity

MAY 25, 2023

This article was originally published by QSR ( PDF ) on May 25, 2023. Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology.

Brands 52

Brands Loyalty Programs E-support 2022 52

ShepHyken

OCTOBER 10, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That said, this article has some great takeaways, especially if you want to be a customer-centric organization. The less good news? by Andrew Reid.

Article 12

Article 2022 Customer Service Customer Centricity 12

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

ClearAction

APRIL 13, 2023

A CCO/CXO overseeing brand integrity would be helping executives in all areas of the company’s ecosystem to foresee and prevent snafus like the 2022 holiday shutdown that is now costing Southwest dearly. Think about Southwest, for example. Championing brand integrity is the ideal purpose of Chief Customer Officers.

Brands 62

Brands Chief Customer Officer Loyalty Programs 2023 62

2020 Research

SEPTEMBER 1, 2022

In this article, we’ll walk through five takeaways we found in our 2022 US Banking Industry Loyalty Report , so you can better understand how to maintain brand trust: Share the “Why” Behind Your Business’ Purpose. Do not expect loyalty from your customers — earn it. Don’t Expect Your Customers to Be Loyal.

Brands 52

Brands 2022 Banking Advertising 52

Currency Alliance

NOVEMBER 22, 2017

Take loyalty programs for example. When I was younger I was a member of a coalition loyalty program but it never seemed to offer me the same kind of value. All in all it’s fair to say I don’t miss the loyalty cards spilling out of my wallet or the generic offers that aren’t relevant to me.

2022 45

2022 Airlines Hotels Loyalty Programs 45

ShepHyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022.

2023 13

2023 Article Customer Service 2009 13

Optimove

OCTOBER 5, 2023

When asked if they would like to receive fewer marketing messages in 2023 versus 2022, 73% noted they wanted less.  Whether it’s informative articles, exclusive promotions, or personalized product recommendations, content should add value to users’ lives and keep them coming back for more. Fright Level: 4.

Marketing 72

Marketing 2023 Loyalty Consumers 72

Zeisler Consulting

MAY 23, 2023

So I guess with it front of mind, it seems appropriate that this little anecdote popped into my head the other day: Do you remember in 2022 when BMW decided to make heated seats a subscription service ? As a gentleman of a particular age, I remember Radio Shack (a brand that, as writing this article I learned actually still exists.)

Automotive 72

Automotive Loyalty Programs 2022 Brands 72

CSM Magazine

AUGUST 4, 2022

predicted to jump by 13 percent to $1 trillion in 2022, but consumers have increasingly complex purchase journeys that often involve both in-store and digital steps. By collecting regular feedback around factors such as merchandise, pricing and loyalty programs, retailers can continually enhance and improve shopping experiences.

Consumers 59

Consumers Retail E Commerce Customer Satisfaction 59

Optimove

JULY 18, 2023

Always on the lookout for ways to take advantage of bonus offers, bend the rules, and exploit promotions to maximize their gains, bonus abusers are the proverbial pain in the backside of every online gaming operator – at last count (2022) 71% of operators had reported an increase in promotion abuse.

Rewards Programs 40

Rewards Programs Loyalty Loyalty Programs 2022 40

BirdEye

DECEMBER 8, 2022

In this article, we’ll show you 15 different types of social media so you can decide which ones will be best for your business. As of July 2022, TikTok has reached one billion monthly active users. Build backlinks by sharing articles linked to your content. It’s also important to pay attention to the latest social media trends.

Social Media 98

Social Media Brands Entertainment Connections 98

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. billion , representing a 9% growth compared to the same period in 2022. Break your customer satisfaction goals into actionable steps.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. billion , representing a 9% growth compared to the same period in 2022. Break your customer satisfaction goals into actionable steps.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. That’s what I was thinking as I started reading the article.

Article 64

Article 2022 Loyalty Programs Customer Service 64

SurveySensum

JULY 17, 2023

According to the Salesforce article, “ Stats About the Retail Customer Journey ”, 87% of shoppers begin their shopping journey with an online search before visiting any retail outlets. membership programs on average but actively used a little less than half of those. Customers now want access to a multichannel buying experience.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

According to the Salesforce article, “ Stats About the Retail Customer Journey ”, 87% of shoppers begin their shopping journey with an online search before visiting any retail outlets. membership programs on average but actively used a little less than half of those. Customers now want access to a multichannel buying experience.

Retail 52

Retail Customer Experience Sports Customers 52

Currency Alliance

DECEMBER 20, 2022

This is caused by many factors beyond the scope of this article, but the result is that customers are more conscious about value, and companies are focusing more on cost control. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

SmartKarrot

JUNE 3, 2022

In this article, we will discuss everything you need to know about customer insights and how they can be utilized to attain customer delight. This article will cover – What are customer insights? For examples of customer delight, please read our blog 10 Inspiring Customer Delight Examples (And Ideas) For 2022.

Customer Insights 10

Customer Insights Insights B2B Loyalty Programs 10

Currency Alliance

NOVEMBER 4, 2022

On 13 th of November 2022, the interchange charges on credit card transactions in New Zealand will be capped at 0.8%. This fee is commonly how financial services brands have funded their loyalty rewards for at least the past decade. Within one year, over 100 bank-sponsored loyalty programs in Europe disappeared.

Loyalty 52

Loyalty Marketing Loyalty Programs Banking 52

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. A 2019 Washington Post article reported that the boom was about to bust: “We just lived through the greatest period of restaurant growth in U.S.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. A 2019 Washington Post article reported that the boom was about to bust: “We just lived through the greatest period of restaurant growth in U.S. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Here’s why it’s ending.”

2022 52

2022 Roadmap Customer Relationships Brands 52

CSM Magazine

DECEMBER 8, 2022

consumers who had purchased from a mass market retailer from February to July 2022, provides insights into how retailers are doing in their customer experience initiatives to maintain “share of wallet” at a time when global inflation is soaring. The data, based on a survey of 2,000 U.S.

Retail 52

Retail Customer Experience Loyalty Programs Omnichannel 52

ShepHyken

NOVEMBER 21, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article includes some excellent tips for online (and traditional) retailers. Here are my top five picks from last week. by Joseph A.

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2022 Article Customer Service Net Promoter Score 13

SurveySensum

JULY 20, 2023

STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations. These programs are a great way to retain customers and enhance their shopping experience with you. But why is that?

Retail 52

Retail Feedback 2023 Social Media 52

Russel Lolacher

MAY 8, 2022

And one was when I worked at a company called now called loyalty, one, which runs the airmiles program here and in Canada, Canada’s largest loyalty program. Connect with Neal on his platforms: Twitter. Most of the you know, my own, you know, work in this area is on the psychology side.

Leadership 52

Leadership Culture Employee Experience Insurance 52

BirdEye

MAY 25, 2023

According to research from 2022, 70% of consumers opted in to receive direct text messages from businesses. In this article, we’ll share what company leaders and marketers need to know about SMS meanings and MMS meanings, along with developing a great outreach strategy for each. And there isn’t only one right way. What does MMS mean?

Loyalty Programs 98

Loyalty Programs Social Media 2022 Sales 98

ShepHyken

FEBRUARY 5, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an article about what NOT to do. Here are my top five picks from last week.

2023 62

2023 Article Customer Service Government 62

ShepHyken

FEBRUARY 5, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an article about what NOT to do. Here are my top five picks from last week.

2023 64

2023 Article Customer Service Government 64