ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. I love that this article kicks off with that statistic.

Article 70

Article 2022 Customer Service Hospitality 70

ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business.

Article 65

Article 2023 E Commerce Customer Service 65

Strativity

MAY 25, 2023

This article was originally published by QSR ( PDF ) on May 25, 2023. Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology.

Brands 52

Brands Loyalty Programs E-support 2022 52

CSM Magazine

AUGUST 4, 2022

As a result, if retailers want to engage and connect on their needs, it is critical that they provide a wide range of support for rich and rewarding digital experiences. Online retail has grown, with e-commerce spending in the U.S. This includes seamless purchase processes. Customer Journeys: More Complex Than Ever. About the Author.

Consumers 59

Consumers Retail E Commerce Customer Satisfaction 59

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. A 2019 Washington Post article reported that the boom was about to bust: “We just lived through the greatest period of restaurant growth in U.S.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. A 2019 Washington Post article reported that the boom was about to bust: “We just lived through the greatest period of restaurant growth in U.S. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Here’s why it’s ending.”

2022 52

2022 Roadmap Customer Relationships Brands 52

SurveySensum

JULY 20, 2023

STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations. Offer real-time assistance through live chat support to help customers with any questions or concerns they may have during the checkout process.

Retail 52

Retail Feedback 2023 Social Media 52