BlueOcean

DECEMBER 13, 2022

loyalty programs on average. If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. The Downlow on Loyalty: Reciprocity is Key.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Strativity

MAY 25, 2023

This article was originally published by QSR ( PDF ) on May 25, 2023. Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology.

Brands 52

Brands Loyalty Programs E-support 2022 52

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. billion , representing a 9% growth compared to the same period in 2022. Break your customer satisfaction goals into actionable steps.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. billion , representing a 9% growth compared to the same period in 2022. Break your customer satisfaction goals into actionable steps.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 17, 2023

According to the Salesforce article, “ Stats About the Retail Customer Journey ”, 87% of shoppers begin their shopping journey with an online search before visiting any retail outlets. membership programs on average but actively used a little less than half of those. Customers now want access to a multichannel buying experience.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

According to the Salesforce article, “ Stats About the Retail Customer Journey ”, 87% of shoppers begin their shopping journey with an online search before visiting any retail outlets. membership programs on average but actively used a little less than half of those. Customers now want access to a multichannel buying experience.

Retail 52

Retail Customer Experience Sports Customers 52