ShepHyken

AUGUST 1, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. SmartBrief) Frontline service employees are often a consumer’s first human interaction with a company. Start by reading this article.

Article 70

Article 2022 Customer Service B2C 70

ShepHyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with a robust article that takes us back to the basics, journey mapping the customer experience.

Article 73

Article 2022 Customer Service Call Center 73

ShepHyken

APRIL 25, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. They also expect a faster, more intimate interaction and the option for automation technology, according to a press release on the findings.

Article 64

Article 2022 Customer Service Loyalty Programs 64

ShepHyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. You must understand the interaction points your customers have with you before, during, and after their buying experience.

Article 70

Article 2022 Customer Service Loyalty Programs 70

ShepHyken

FEBRUARY 21, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It’s more aesthetically pleasing than just texting with a chatbot or interacting on the phone with voice response technology. by Rebecca Bellan.

Article 70

Article 2022 Customer Service 2005 70

ShepHyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In short, the customer remembers the peaks, the interactions that stand out, which can include both positive and negative experiences.

Article 67

Article 2022 Customer Service E Commerce 67

ShepHyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are there certain employees on your team you hope your best clients will interact with? You need to read this article now!

Article 67

Article 2022 Customer Service Customer Journey Mapping 67

ShepHyken

OCTOBER 24, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. PwC Leader: Why Retailers Must Balance Digital-driven Experiences With Human-led Interaction by Judy Mottl. Then read this article.

Article 51

Article 2022 Customer Service Retail 51

ShepHyken

DECEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article gives us a glimpse into the benefits of AI as it applies to customer service. The article shares the top 30 retailers.

2021 77

2021 Article Customer Service Social Media 77

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022.

2022 116

2022 Customer Success White Paper Social Media 116

ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, there are four of them, and two of them are worth paying close attention to. Here are my top five picks from last week.

Article 64

Article 2023 E Commerce Customer Service 64

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles.

Article 62

Article 2023 Customer Service Magazine 62

Retently

APRIL 6, 2022

Being exposed to negative word-of-mouth or having clients leave due to unpleasant interactions are experiences no business would want to lose control over. . There are some options to choose from (NPS, CES, and CSAT), and – in this article – we’ll be taking an in-depth look at CSAT. Retently 2022 CSAT Benchmarks.

Definition 158

Definition 2022 Customer Satisfaction Healthcare 158

Totango

MARCH 24, 2022

It was refreshing to reconnect with our customers and peers in the customer success community and inspire businesses across the globe with purposeful presentations and product demonstrations, meaningful conversations and fun social interactions. The post That’s a Wrap!

2022 92

2022 Customer Success Customer Journey Events 92

ShepHyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has a few other ideas worth considering. This article makes the case that winning your customers back is also less expensive.

2021 72

2021 Article Customer Service 2001 72

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. Related: [Article] Customer Experience Management Defined: How is it Different From CX? Article] Why a CX Mission Statement Matters — And How to Create One.

Customer Experience 376

Customer Experience Net Promoter Score Reference 2022 376

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Yes, the patient receives the necessary treatment, but the success of the treatment is devalued by the frustration of the interaction.

2021 67

2021 Article Customer Service 2022 67

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. The Five Best CRMs for B2B Businesses in 2022.

B2B 80

B2B 2022 Sales Customer Relationship Management 80

Eptica

AUGUST 4, 2022

Date: Friday, August 5, 2022 Author: Pauline Ashenden - Demand Generation Manager Creating a framework for digital transformation. Published on: August 05, 2022. Read the full article on our parent company Enghouse Interactive’s site here. But many transformations fail to deliver the benefits they promised.

2022 148

2022 B2B Blog Article 148

Totango

MAY 13, 2022

Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. Why You Need a Customer Engagement Platform. Customer success software.

Customer Engagement 104

Customer Engagement 2022 Engagement Return on Investment 104

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Read Shep’s latest Forbes article: The No.

2022 80

2022 Social Media Exceptional Customer Service Touchpoint 80

BirdEye

APRIL 20, 2022

To get a full understanding of the latest review trends, Birdeye analyzed the review data of more than 80,000 businesses over 2021 in the 2022 state of online reviews report. As a result, customers found it easier and more convenient to do all of their research, interact with the business, ask questions and purchase online.

2022 98

2022 2021 2020 Social Media 98

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. He has advised governments and clients across 45 states and over 60 countries, and his books and articles have been translated into over a dozen languages.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

C Space

FEBRUARY 2, 2022

Customer Inspired Perspectives on Grocery and Drinks Trends in 2022. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends.

2022 52

2022 Banking Consumers Events 52

Eptica

JANUARY 24, 2022

Date: Monday, January 24, 2022 Author: Pauline Ashenden - Demand Generation Manager Four key considerations for customer self-service success. Published on: January 24, 2022. Find out more by reading the full article on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

2022 125

2022 ROI Article Interaction 125

Eptica

JUNE 10, 2022

Date: Friday, June 10, 2022 Author: Pauline Ashenden - Demand Generation Manager 3 key CX gaps between companies and their customers. Published on: June 10, 2022. Read the full article on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

2022 120

2022 Banking Customer Journey Blog 120

Quadient

JULY 26, 2022

Choosing your Customer Communication Channels in 2022. Tue, 07/26/2022 - 16:40. Research shows that businesses that interact with their customers via multiple touchpoints and in accordance with their communication preferences achieve better business results. j.shah-thiel. Introduction. Digital Channels. Conclusion.

Communication 52

Communication 2022 Social Media Omnichannel 52

Playvox

JANUARY 13, 2022

We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. Gen Z Has Arrived.

Contact Center 79

Contact Center 2022 Omnichannel 2025 79

Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Chat apps like these make it easy for customers to send you messages and images, and, yes, even to interact on a voice or video call.

Contact Center 52

Contact Center 2022 2025 2021 52

Eptica

JUNE 15, 2022

Date: Wednesday, June 15, 2022 Author: Pauline Ashenden - Demand Generation Manager What’s driving customer facing technology investment in local councils? Published on: June 15, 2022. Read the full article here on our parent company Enghouse Interactive’s site. Share this page on: Tweet.

Technology 126

Technology 2022 Government Banking 126

Eptica

NOVEMBER 18, 2022

Date: Friday, November 18, 2022 Author: Pauline Ashenden - Demand Generation Manager 10 top tips for a winning customer service knowledge management system. Published on: November 18, 2022. Read the full article on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

Customer Service 126

Customer Service Management 2022 Blog 126

Happy or Not

JANUARY 20, 2022

However, most often they conduct surveys a couple of times a year or send out questionnaires sometime after the interaction, when the customer’s memory of the experience is long forgotten. Set up a CX crystal ball for 2022. The post How to get your CX crystal ball for 2022 appeared first on HappyOrNot.

2022 69

2022 Healthcare 2021 Feedback 69

CSM Magazine

JANUARY 5, 2022

This theme will continue as we head into 2022 as contact centers brace for more disruption fueled by the ongoing COVID-19 pandemic, which has already pushed so much of what we do online. Contact centers traditionally have added digital channels to deflect phone interactions. Social Messaging Remakes the Contact Center.

Contact Center 52

Contact Center 2022 Competitive Advantage Interaction 52

SurveySensum

JULY 27, 2022

And, that means the more extra effort they need to put in to interact with your business, the more disloyal they become. . Therefore, in this article, we will discuss points like what is a CES score, how to measure it, what are the top 10 CES tools in 2022, etc. Top 10 CES tools in 2022. in detail. . in detail. .

Effort Score 52

Effort Score 2022 Multi-Channel Touchpoint 52

Eptica

APRIL 11, 2022

Date: Monday, April 11, 2022 Author: Pauline Ashenden - Demand Generation Manager How are banks meeting changing customer service needs? Published on: April 11, 2022. Click here for the full article on our parent company Enghouse Interactive’s site. How are banks and other financial services businesses responding?

Banking 120

Banking Customer Service 2022 Financial 120

Eptica

JANUARY 16, 2022

Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. Published on: January 17, 2022. Read the full article here on our parent company Enghouse Interactive’s site. What types of data should you focus on, and what are the main benefits?

Customer Service 127

Customer Service 2022 2021 Blog 127

Eptica

AUGUST 19, 2022

Date: Friday, August 19, 2022 Author: Pauline Ashenden - Demand Generation Manager Why contact centres must focus more in First Contact Resolution. Published on: August 19, 2022. Read the full article on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

Net Promoter Score 106

Net Promoter Score 2022 B2B Metrics 106