2022 Call Recording Interaction Management 
Eptica
JANUARY 13, 2023
As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?
Eptica
JANUARY 9, 2022
Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Published on: January 10, 2022. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead.
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Playvox
APRIL 21, 2023
Both serve customers in multiple channels, but a multichannel environment doesn’t connect those channels — every interaction is siloed. An omnichannel customer support center connects customers’ interactions no matter where they take place.
CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Make internal knowledge easily available – move away from “knowledge management” and towards “knowledge sharing”.
Talkdesk
JANUARY 2, 2020
Managing Resources: engaged and empowered staff. ” According to Gartner: “By 2022, CCaaS will be the preferred adoption model in 50% of contact centers with more than 750 agents, up from approximately 10% today. ” – Senior Manager of Member Support, Media Industry?. ” – Operations Manager.
CSM Magazine
JANUARY 19, 2023
There are several steps you can take to manage the gold mine of sweets, well, data coming in and out of the contact centre: 1. Start with the wealth of information held in call recordings and post call surveys – is it chatbot containment? Is it agent availability? Is it agent knowledge?
SmartKarrot
JANUARY 6, 2022
However, now with the help of the best conversation intelligence software, it is possible to enhance your call outcomes. If yes, in this write-up, we have covered the top 10 conversation intelligence software that you need to check out in 2022. Best conversation intelligence software for 2022. Sign up for our newsletter.
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