2022 Culture Customer Retention Customer Service Training 
TechSee
JUNE 16, 2022
Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.
ShepHyken
MARCH 21, 2022
Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. State of Consumer Behavior 2022 by Raydiant.
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ShepHyken
JANUARY 10, 2022
For years I’ve preached that not upselling when it’s right for the customer, is bad customer service. 12 Strategies Businesses Can Use to Show Appreciation for Their Customers by Rolling Stone Culture Council. Rolling Stone) Happy customers are the fuel necessary to run any successful business.
ShepHyken
AUGUST 8, 2022
That said, you’ll enjoy this author’s version of how to WOW your customers. 5 Ways to Drive Customer Retention in a Post-pandemic World by Katie Fairchild. Customer retention statistics show that 65% of a company’s business comes from its existing customer base. Follow on Twitter: @Hyken.
ShepHyken
AUGUST 6, 2023
Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. Using AI the right way will enhance the relationship versus frustrate the customer.
ShepHyken
MAY 30, 2022
The best companies have found the balance between digital and human, as they realize there is still a significant desire for human-to-human customer support. 5 Strategies for Increasing Customer Retention by Andrian Valeanu. Designmodo) Businesses go to great lengths to earn customers’ loyalty, especially in this digital age.
SmartKarrot
FEBRUARY 15, 2022
His services include personnel training, customer feedback program implementation, and customer service culture development. As a customer service writer, Toister shares a lot of tips and trends about customer service. Lincoln Murphy. Micah Solomon. Nick Mehta. Pete Abilla.
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