ShepHyken

APRIL 18, 2022

My Comment: Annette Franz is the author of Customer Understanding and the recent book, Built to Win , which is about creating a customer-centric culture that drives value. In this article, she approaches a concept from both books, which is about customer understanding being the cornerstone of customer-centricity.

Article 69

Article 2022 Customer Service Retail 69

ShepHyken

AUGUST 8, 2022

Start with creating the right culture, in this case, a “customer-first” culture. And you’ll probably notice many of the other ideas tie into employees and culture. It’s no coincidence that if you want to create a customer experience, it starts on the inside with the culture and employees.

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Article 2022 Customer Service Culture 23

ShepHyken

DECEMBER 6, 2021

My Comment: I’ve been preaching for years (since my first book over 30 years ago) that customer service is not a department. It’s baked in the culture. So, if customer service isn’t a department, what do you call it? How about “customer care?” How to Improve Employee Retention by Zoe Leibling.

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2021 Article Customer Service 2022 67

ShepHyken

JULY 11, 2022

My Comment: Over the years, I’ve shared many articles about culture and “internal customers” (employees and co-workers). Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

Article 24

Article 2022 Customer Service Magazine 24

ShepHyken

AUGUST 6, 2023

Using AI the right way will enhance the relationship versus frustrate the customer. BONUS State Of Tipping Culture In America – Survey Report by Malia McCabe (DealAid) In America, minimum federal hourly cash wage for tipped employees is $2.13 in 2022 and 5.4% as of 2023 and minimum federal wage of $7.25

Article 62

Article 2023 Customer Service Magazine 62

ShepHyken

JULY 25, 2022

Here are eleven ways to use email to go beyond typical marketing and sales and to engage and create a better customer experience. CX + EX: The Formula for a Customer-Obsessed Culture by Nathan Eddy. CMSWire) Brands seeking to build a customer-obsessed culture need to focus on more than just customers.

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Article 2022 Customer Service Magazine 13

ShepHyken

MAY 30, 2022

As the article states, it starts with culture… who you hire. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.

Article 13

Article 2022 Customer Service Rewards Programs 13

SmartKarrot

FEBRUARY 15, 2022

Jeff Toister , the president of Toister Performance Solutions, works with customer care teams to help them realize their full potential. His services include personnel training, customer feedback program implementation, and customer service culture development. Lincoln Murphy. Micah Solomon.

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2022 Customer Service Social Media Customer Centricity 10

ShepHyken

OCTOBER 10, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 10-10-2022 appeared first on Shep Hyken.

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Article 2022 Customer Service Customer Centricity 12

ShepHyken

JANUARY 30, 2023

Start your thinking about how this technology will impact customer support and CX by reading this article. The Importance of Maintaining Customer Service in Difficult Times by Nick Gold (theHRDIRECTOR) As 2022 drew to a close, most of us craved a period of calmness, both economically and emotionally.

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2023 Article Customer Service Banking 23

ShepHyken

MAY 2, 2022

Customer experience expert, Dan Gingiss, has done an excellent job of summarizing some of Jesse’s philosophy about how customer service and experience can deliver amazing results! Break the Nps Plateau: Create a Culture of Customer Experience by Chris Albertson, Andrew Robertson, and Anson Vuong.

Article 69

Article 2022 Customer Service Social Media 69

ShepHyken

JANUARY 24, 2022

3 Trends Driving Brand-Defining Customer Service in 2022 by Sarika Khanna. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

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2022 Article Customer Service Magazine 67

ShepHyken

SEPTEMBER 19, 2022

My Comment: This is a great list if you’re looking to read some amazing books on customer experience. I am honored that my book, The Culture of the Customer, made the list. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

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Article 2022 Loyalty Programs Customer Service 64

ShepHyken

FEBRUARY 5, 2023

ACSI Federal Government Report 2022 by The American Customer Satisfaction Index (The American Customer Satisfaction Index) After four years of decline, citizen satisfaction with U.S. federal government services leaps from 63.4 on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Read to find out.)

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2023 Article Customer Service Government 64

ShepHyken

FEBRUARY 5, 2023

ACSI Federal Government Report 2022 by The American Customer Satisfaction Index (The American Customer Satisfaction Index) After four years of decline, citizen satisfaction with U.S. federal government services leaps from 63.4 on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Read to find out.)

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2023 Article Customer Service Government 62