TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jeff is truly obsessed with customer service.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

DECEMBER 5, 2022

But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken.

Article 70

Article 2022 Customer Service Hospitality 70

ShepHyken

AUGUST 6, 2023

When using AI for customer support, consider this point in the article: “Every interaction enhances or diminishes a customer’s perception the company involved.” Using AI the right way will enhance the relationship versus frustrate the customer. in 2022 and 5.4% in 2022 and 5.4% Is it getting out of hand?

Article 62

Article 2023 Customer Service Magazine 62