BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement Metrics Measurement 98

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

Social Media 52

Social Media Entertainment Multi-Channel 2023 52

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. They’re engaging with hotels from any number of channels, including web browsers, mobile apps, messaging channels, social media, and review sites—among others. State of the Connected Customer. ( [link] ).

Hotels 260

Hotels Guest Experience Travel 2024 260

Lumoa

NOVEMBER 17, 2022

Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Using your customer’s name in marketing materials and customer support can build trust and forge a personal connection. .

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

BirdEye

OCTOBER 31, 2023

Your Facebook profile is often your digital calling card, connecting you with the wider online community. 4 reasons you can’t find your Facebook URL 7 benefits of using the Facebook URL of your business FAQs on how to find Facebook URL Find your Facebook URL & master social media with Birdeye Social What is a Facebook URL?

2023 107

2023 Social Media Demo Connections 107

InMoment XI

MARCH 25, 2024

By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace. The key is to connect customer experience data from every touchpoint and channel for a complete view of the customer journey.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

BirdEye

MAY 11, 2023

Harness the power of social media 57% of your potential home buyers are known to use social media to find real estate related information. It is important for mortgage businesses to find and connect with customers on their preferred social networks.

2023 98

2023 Social Media Webinar Return on Investment 98

Lithium

OCTOBER 3, 2023

The Khoros Kudos Awards is an annual customer awards program that recognizes leading B2C and B2B brands who innovate to connect, service, and establish trust with their customers through the modern digital channels people prefer, including social media, websites, brand messaging, online communities, and more.

2023 52

2023 2024 B2C Social Media 52

CSM Magazine

NOVEMBER 1, 2022

Consumers are increasingly seeking a human connection in their interactions with brands, according to Qualtrics 2023 Global Consumer Trends Report. The consumer trends that will shape 2023 are: Consumer loyalty will be won through personal connections, not pure efficiency. Read the full Consumer Trends Report 2023 here.

2023 98

2023 Consumers Airlines Loyalty 98

InMoment XI

MARCH 18, 2024

Every customer comment, whether from emails, social media, or customer service interactions, can be dissected for sentiment and emotion analysis. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Insights 260

Insights Multi-Channel Webinar Social Media 260

Comm100

NOVEMBER 28, 2022

In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead. Many higher education institutions have already found great success with chatbots, but in 2023 expect to see the adoption of automation to grow even further. Automation takes off.

2023 90

2023 Customer Service Omnichannel Social Media 90

Opinionator

SEPTEMBER 21, 2020

Why Social Media is NOT a Gold Mine of Customer feedback and not for Customer Service. In this article we will recommend you don’t use social media for feedback, even though it may look tempting. This means social media delivering one sided reviews with impossible expectations for a response.

Social Media 52

Social Media Feedback 2023 2016 52

TechSee

NOVEMBER 7, 2023

“Our customers can contact the company through the phone or via social media around the clock. Allowing them to connect through a customer’s mobile phone and use the camera app, get a view of the machine, identify its fault, and often help correct it.

2023 124

2023 Customer Experience Call Center Innovation 124

BirdEye

SEPTEMBER 26, 2023

Using AI, You can communicate with patients via text messaging, social media channels, or Web Chat 24/7. Social media marketing Customer communication channels are changing and the impact is now visible in the healthcare industry as well. Birdeye Webchat Connect with potential customers with Birdeye’s AI-driven Webchat.

Healthcare 109

Healthcare 2023 Hospitality Social Media 109

Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

Financial 80

Financial 2023 Blog Customer Experience 80

InMoment XI

JANUARY 4, 2024

When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value. Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Social Media NPS 260

BirdEye

AUGUST 31, 2023

The popularity of social media platforms as a commercial medium is on an upward trend. Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. A considerable percentage of it goes to social media commerce activities.

E Commerce 57

E Commerce 2023 Social Media E-support 57

Lumoa

FEBRUARY 28, 2023

They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. Each of these should be incorporated into your customer feedback strategy.

2023 83

2023 Feedback Net Promoter Score NPS 83

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Is location-based marketing worth exploring in 2023? Keep it real In 2023, shallow content that relies on unconvincing or over-scripted messaging won’t cut it.

2023 52

2023 Social Media 2025 Connections 52

Lithium

MARCH 7, 2023

TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Upcoming Join Khoros at Enterprise Connect , March 27-30th! Read the report now and learn how to leverage this year's top trends to your advantage.

2023 52

2023 Omnichannel Webinar Social Media 52

SurveySparrow

JULY 23, 2023

Multiple Sharing Options: Share surveys through email, embedded code, or social media. ’ Features of Zendesk Omni-Channel Support : Offer support across multiple channels, including email, chat, phone, and social media. Live Chat : Connect with customers in real-time on the website.

Customer Experience Management 52

Customer Experience Management 2023 CEM Customer Experience 52

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. Many organizations are modernizing their communications systems to streamline operations and keep employees (and customers) connected in a hybrid world. 2023 will be all about customer lifecycle management (CLM). Top 5 UC Predictions for 2023.

2023 69

2023 Communication Contact Center Return on Investment 69

BirdEye

JUNE 22, 2023

And most customers typically share these common characteristics: They’re well-informed: Customers today are fully-connected to the realities of the buying market and tech-savvy. So, most customers can be expected to engage with their favorite brands and product lines on social media.

2023 98

2023 Social Media Reference Loyalty 98

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Higher job satisfaction It is common knowledge that sales teams want to get out there and connect with leads more than anything else. Monitor mentions on social media. Table of contents What is AI in sales?

Sales 109

Sales 2023 Demo Social Media 109

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? We’ll break it down by the numbers.

Social Media 109

Social Media Brands Multi-Channel Demo 109

ShepHyken

AUGUST 28, 2023

Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. Connect with Shep on LinkedIn.

2023 62

2023 Article Customer Service Magazine 62

Lithium

OCTOBER 3, 2023

Congratulations to the 2023 Kudos Awards Winners & Finalists! We are so excited to announce the winners and finalists for 2023! One batch of changes will occur on Sep 20, 2023, and the second batch will follow on Nov 20, 2023. API endpoints.

2023 52

2023 Webinar B2C Social Media 52

BirdEye

AUGUST 16, 2023

It takes planning to stay relevant on one of today’s most popular social media platforms, Instagram. Scale your social media for all locations with powerful tools Want to see the impact of Birdeye on your business? You have to hook your customers immediately, or your posts will languish in social media obscurity.

2023 52

2023 Social Media Entertainment Demo 52

Lithium

FEBRUARY 7, 2023

Managers and Mental Health: Managing Crisis Moments - We wanted to share some key learnings and helpful tips for navigating being in the weeds of social media while also taking care of your mental health. How to build your social media safety net - Marketers have enough challenges right now — brand protection shouldn’t be one of them.

2023 52

2023 Social Media Webinar Events 52

Magellan Solutions

SEPTEMBER 6, 2023

Through its API, ChatGPT boasts easy platform connectivity. These conversations can be used on websites, mobile apps, social media, and messaging apps. Seamless Multichannel Support Today’s customer journey involves a variety of channels, including email and social media.

Customer Engagement 98

Customer Engagement Engagement 2023 Social Media 98

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. This visibility can greatly influence clients who rely on social media to research local businesses before making any commitments. Check out our pricing today!

Insurance 109

Insurance 2023 Financial Feedback 109

CSM Magazine

DECEMBER 15, 2022

Now is a good time to pause and reflect on support center activity and trends by refining what we have learned and building on experiences to make agents, processes, and operations the best they can be in 2023. As we head into 2023, employee-employer relationships may require refining and rebuilding.

Contact Center 52

Contact Center 2023 Loyalty Social Media 52

BirdEye

MAY 5, 2023

Networking: Connect with potential clients and partners. Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. Simply create an account, list your offerings, and connect with potential clients in your area.

Advertising 98

Advertising 2023 Automotive Retail 98

SurveySparrow

MAY 4, 2023

Best CloudCherry Alternatives & Competitors in 2023 SurveySparrow SurveyMonkey Qualtrics Customer Experience HubSpot CRM InMoment Zoho CRM UserTesting Qualaroo Medallia BirdEye 1. Survey Distribution : Email, SMS, web, QR code, mobile, social media, and offline. Survey Distribution : Email, web, QR code, social media.

2023 52

2023 Social Media NPS Multi-Channel 52

BirdEye

JUNE 23, 2023

In 2023, the best way to showcase products is with Google Shopping Ads. While it is similar to Google Ads (formerly Google Adwords), search ads, and social media advertising , designing your Google Shopping strategy still needs some unique approaches. ” How do Google Shopping Ads work?

2023 98

2023 Advertising Apparel Retail 98

BirdEye

MARCH 24, 2023

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. It’s an effective way to make new connections in the business scene, especially in areas where purchases rely on personal connections. Offer rewards and incentives to both referrers and referrals.

2023 98

2023 Return on Investment Social Media Sales 98

BirdEye

MARCH 11, 2024

According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success. How to connect with your audience through hashtags? How to create a memorable hashtag strategy for your brand?

Social Media 70

Social Media Events Connections Engagement 70