InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. .

Automotive 260

Automotive Management Social Media 2024 260

Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th ! Learn more about each topic and why you should attend below.

2024 69

2024 Sports Download Events 69

SurveySparrow

APRIL 30, 2024

Online reviews are like a digital mirror for your business – they reflect perceptions of your brand through the eyes of your customers. This guide will walk you through a 7-step process to monitor online reviews in 2024. To find out which platforms dominate your industry, google the top brands in your industry or area.

2024 52

2024 Management Feedback Metrics 52

Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. Complimentary analyst report: Gartner’s Top Strategic Predictions for 2024 and Beyond “AI” was the biggest buzzword of 2023. This Gartner® analyst report explores questions like this, providing valuable predictions and insights for executive leaders. Sign up today !

2024 52

2024 Social Media 2023 Contact Center 52

Feedbackly

MARCH 1, 2024

There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within the digital retail space. However, as the latest trends point out, one of the definitive factors that will alter the customer-brand relationship this year will be emotional experience.

2024 59

2024 Metrics Webinar Brands 59

Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

2024 52

2024 Marketing Sports Multi-Channel 52

BirdEye

MARCH 11, 2024

This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. Watch the Free Demo Now.

2024 57

2024 Events Social Media Demo 57

Lithium

JUNE 4, 2024

Some blog areas are limited to Khoros customers only. Marketing Mastering global content strategy: Insights from Target, SAP Concur, and GM Learn to refine your marketing strategy by examining how three leading brands—General Motors, SAP Concur, and Target—have elevated their global content planning. Sign up today !

2024 52

2024 Webinar Roadmap Events 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

2024 52

2024 Marketing Demo NPS 52

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas.

2024 52

2024 Connections 2025 Download 52

Feedbackly

MARCH 7, 2024

In fact, the latest CX trends show that data centralization will soon be a priority among brands that want high-quality data to deliver an exceptional customer experience. Data comes in many forms and varies in complexity, and it’s no less than a challenge for brands to combine them in a streamlined manner. Here’s what it does!

2024 52

2024 Brands Customer Journey Mapping Competitive Advantage 52

SurveySparrow

FEBRUARY 22, 2024

This not only helps in retaining customers but also turns them into advocates for your brand. For example, you could automate emails to welcome new customers, thank them for their purchases, or re-engage with those who haven’t interacted with the brand recently. Eventually, it can foster loyalty and encourage repeat business.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

ShepHyken

MARCH 10, 2024

Drawing inspiration from my experiences and insights into the evolving dynamics of customer interactions, let’s explore five pivotal strategies that can elevate your small business from being good to unforgettable. Amidst the wild thicket of information, we’ve tracked down the ‘Big Five’ of blogs, as voted by our tribe of savvy members.

Article 78

Article 2024 Customer Service Airlines 78

SurveySparrow

FEBRUARY 18, 2024

Reporting and Analysis Gain actionable insights with the full out-of-the-box reporting suite and real-time mission control dashboard. Branded Surveys: Customize survey themes, fonts, and logos to match your brand’s identity. White-Labeling : Present surveys under your brand name by removing SurveySparrow branding.

2024 52

2024 Multi-Channel E Commerce Tourism 52

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service.

2024 52

2024 Customer Service E Commerce E-support 52

SurveySparrow

MAY 3, 2024

But you already know this…one of the reasons you are here reading this blog. Its advanced analytics is very handy, providing deeper customer insights. Further analysis of this feedback can provide insight into where your business needs improvements. Can you add your company’s logo and brand colors to the survey?

2024 52

2024 Demo Events Feedback 52

SurveySensum

FEBRUARY 14, 2024

It’s like a gold mine of insights that can propel your business to new heights. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. But how do we do that?

2024 52

2024 Feedback Culture Demo 52

Daniel Group

NOVEMBER 10, 2023

After-sale experience is pivotal in securing repeat customers, generating word-of-mouth referrals, and maintaining a positive brand image. March 5, 6, and 7, 2024 CX Client Conference Build a Stronger CX Culture, Charlotte, NC We’ve expanded this conference to two and one-half days from one and one-half days.

2024 52

2024 Net Promoter Score 2003 Sales 52

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. Staying on top of today’s social commentary is vital to the heartbeat of any good business, company or brand. billion in 2024.

Insights 52

Insights Brands Marketing 2026 52

Feedbackly

MARCH 28, 2024

The research began in February 2024 and will continue until the end of April. The study aims to determine how business is affected when a store environment plays a playlist tailored to the brand compared to a randomly selected playlist. Results regarding the influence of different playlists will be available during spring 2024.

Feedback 105

Feedback 2024 Retail Employee Experience 105

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. How customers experience your brand is more important than ever before.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Optimove

DECEMBER 28, 2023

To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 5 New Year’s Resolutions for Exceptional CRM Marketing 1. For more insights, contact us to Request a Demo.

Marketing 69

Marketing 2024 Social Media Download 69

Optimove

MAY 20, 2024

With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement. The survey also reveals that 86% of consumers plan to repeat purchases from the same brands as last year.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Download 52

Optimove

JANUARY 3, 2024

While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. The Big Picture: In this post, we explore 14 strategic imperatives for success in 2025, based on the trends we’re currently seeing in 2024. Establish Feedback Loops Create continuous feedback loops with customers to gather insights.

2025 59

2025 Marketing 2024 Customer Centricity 59

BirdEye

JUNE 13, 2024

With the platform reaching 2 billion active monthly users, brands ignore Instagram at their own risk. In this blog, we’ll provide an overview of the tools available to help you succeed on Instagram. Others delve into the analytical side, providing invaluable insights into audience demographics, engagement metrics, and more.

Social Media 62

Social Media Multi-Channel Metrics 2024 62

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. Large volumes of qualitative data turn into actionable insights.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

InMoment XI

JANUARY 9, 2024

Great customer experiences help your brand achieve differentiation. Great customer experiences improve brand reputation. If you consistently deliver positive experiences, your brand is more likely to be seen as reliable, trustworthy, and customer-centric. Loyal customers are also more likely to recommend the business to others.

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

2024 95

2024 Customer Success Consulting Customers 95

BirdEye

MAY 29, 2024

In this blog, we’ll share some of the key findings from our research and answer some questions about how local businesses can become “The One” for their customers. Digital presence is key for brands to earn loyalty : Nearly one in five (17%) consumers won’t even consider a service provider without an online presence.

Social Media 62

Social Media Consumers 2024 Loyalty 62

Optimove

JANUARY 17, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As we celebrate Get to Know Your Customers Day, it’s crucial to remember that every day is an opportunity to put the customer first, starting with their data and leveraging AI-powered tools to uncover valuable insights.

Loyalty 59

Loyalty 2024 Download Roadmap 59

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. If you’re reading this blog post, you are probably one of them. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. Inconsistent Branding: Mobile survey tools allow users to maintain consistent branding across surveys, helping to reinforce their brand identity and maintain a professional appearance.

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

NetBase

AUGUST 26, 2020

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. The First Mover Club.

Marketing 81

Marketing 2024 2030 2008 81

BirdEye

SEPTEMBER 29, 2023

Google recently announced that the next update in this platform will be out in 2024 – the Google Merchant Center Next. This blog post explores everything you need about the Google Merchant Center Next and what to expect in the coming update. Make changes to the product title, brand, description, final URL, etc.

E Commerce 57

E Commerce 2024 E-support Demo 57

BirdEye

FEBRUARY 28, 2023

With help from a social media professional, your business can maximize its online potential, expand its reach, enhance customer engagement, create brand awareness, and ultimately increase revenue. This blog post will explore the benefits of hiring a social media professional. Table of contents What is a social media manager?

Social Media 98

Social Media Management Engagement Brands 98

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Brands must stay on top of CX trends. With AI, brands can be available to their customers at every stage of their journeys, instantaneously. billion by 2024. So, how can businesses ensure their CX is up to scratch?

2021 140

2021 Customer Experience E-support Omnichannel 140

CX University

MARCH 18, 2024

By analyzing this wealth of data using sophisticated algorithms, businesses can gain deep insights into individual customer preferences, behaviors, and intent. This can lead to increased brand awareness and positive word-of-mouth referrals as satisfied customers share their personalized experiences with others. 2024, February 18).

Customer Experience 52

Customer Experience Retail 2023 2022 52