SurveySparrow

APRIL 30, 2024

Online reviews are like a digital mirror for your business – they reflect perceptions of your brand through the eyes of your customers. This guide will walk you through a 7-step process to monitor online reviews in 2024. To find out which platforms dominate your industry, google the top brands in your industry or area.

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2024 Management Feedback Metrics 52

BirdEye

MARCH 11, 2024

This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. Watch the Free Demo Now.

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2024 Events Social Media Demo 57

Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. Complimentary analyst report: Gartner’s Top Strategic Predictions for 2024 and Beyond “AI” was the biggest buzzword of 2023. Reddit for Brands: Navigating the Front Page of the Internet Should brands use Reddit? Sign up today ! And if yes, how should they use it?

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2024 Social Media 2023 Contact Center 52

Feedbackly

MARCH 1, 2024

There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within the digital retail space. However, as the latest trends point out, one of the definitive factors that will alter the customer-brand relationship this year will be emotional experience.

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2024 Metrics Webinar Brands 59

Optimove

NOVEMBER 29, 2023

The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report. Of the 24% who reported negative feelings, 13% said they found it intrusive and 11% said they prefer brands not to use AI at all. Of the 305 U.S.

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2024 Consumers Loyalty Insights 52

Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th ! The post ICE 2024: The CRM Lightning Talks Are Back in Action appeared first on Optimove.

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Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

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2024 Marketing Sports Multi-Channel 52

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. .

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Automotive Management Social Media 2024 260

BirdEye

MARCH 15, 2024

A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. In this blog, we’ll guide you through how to do this within minutes. Table of contents How to delete a YouTube account channel in 2024 within 3 minutes? However, there are instances when a strategic pivot is essential.

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2024 Social Media Demo Download 57

ShepHyken

FEBRUARY 18, 2024

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. In addition, there are several descriptions of programs from rockstar brands you will recognize. These are companies who also have significant brand loyalty. Shameless plug!)

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2024 Article Customer Service Net Promoter Score 60

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

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2024 Marketing Demo NPS 52

Optimove

APRIL 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Euro 2024, June 14th to July 14th, 2024, in Germany, represents a major opportunity for brands to attract and retain new players. Like every sporting mega event, Euro 2024 will attract a wave of new players.

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2024 2022 Insights Events 59

Feedbackly

MARCH 7, 2024

In fact, the latest CX trends show that data centralization will soon be a priority among brands that want high-quality data to deliver an exceptional customer experience. Data comes in many forms and varies in complexity, and it’s no less than a challenge for brands to combine them in a streamlined manner. Here’s what it does!

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2024 Brands Customer Journey Mapping Competitive Advantage 52

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you have not, join us for the marketing event of 2024! 

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2024 Connections 2025 Download 52

SurveySparrow

FEBRUARY 22, 2024

This not only helps in retaining customers but also turns them into advocates for your brand. For example, you could automate emails to welcome new customers, thank them for their purchases, or re-engage with those who haven’t interacted with the brand recently. Eventually, it can foster loyalty and encourage repeat business.

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Customer Retention 2024 E-support Loyalty Programs 52

ShepHyken

MARCH 10, 2024

If they want to continue to succeed, it’s key that they make their customers feel valued and that they truly care about them and their experience with the brand. But brands in touch with consumer realities are also waking up to the power of “customer empowerment” as a lever for their CX strategy. It’s any and every type of interaction.

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Article 2024 Customer Service Airlines 76

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

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2024 Insights Automotive Hospitality 57

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. However, as we venture into 2024, it’s evident that AI isn’t here to replace humans but to work alongside them.

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2024 Customer Service E Commerce E-support 52

SurveySparrow

MAY 3, 2024

But you already know this…one of the reasons you are here reading this blog. Can you add your company’s logo and brand colors to the survey? The post 7 Best Salesforce Survey Tools to Try Out in 2024 appeared first on SurveySparrow. We collated a list of the seven best Salesforce survey tools, their pricing, etc.,

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2024 Demo Events Feedback 52

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

2024 52

2024 Insights Automotive Hospitality 52

SurveySparrow

FEBRUARY 18, 2024

Branded Surveys: Customize survey themes, fonts, and logos to match your brand’s identity. White-Labeling : Present surveys under your brand name by removing SurveySparrow branding. Branded Surveys: Make the surveys your own by adding a personal touch. You’ll never be bored. Nor will your customers!

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2024 Multi-Channel E Commerce Tourism 52

Kustomer

JANUARY 2, 2024

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

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2023 Customer Service 2024 Airlines 105

Daniel Group

NOVEMBER 10, 2023

After-sale experience is pivotal in securing repeat customers, generating word-of-mouth referrals, and maintaining a positive brand image. March 5, 6, and 7, 2024 CX Client Conference Build a Stronger CX Culture, Charlotte, NC We’ve expanded this conference to two and one-half days from one and one-half days.

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2024 Net Promoter Score 2003 Sales 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. Simply add your brand logo, and you’re ready to roll. Well, you’re in the right place!

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2024 Feedback Culture Demo 52

Feedbackly

MARCH 28, 2024

The research began in February 2024 and will continue until the end of April. The study aims to determine how business is affected when a store environment plays a playlist tailored to the brand compared to a randomly selected playlist. Results regarding the influence of different playlists will be available during spring 2024.

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Feedback 2024 Retail Employee Experience 105

Daniel Group

SEPTEMBER 26, 2023

In my recent blog, Act on Customer Feedback the Right Way — Make Your CX Team Effective , I focus on the positive impact of acting on your feedback to improve your bottom line and the different areas you can house CX in your company (Marketing, Operations, and Continuous Improvement). Do you have an Effective CX Team to Grow Your Business?

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2024 Customer Centricity NPS Metrics 52

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

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2024 Customer Success Consulting Customers 96

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. How customers experience your brand is more important than ever before.

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Customer Experience 2024 Multi-Channel Social Media 83

Optimove

JANUARY 3, 2024

While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. The Big Picture: In this post, we explore 14 strategic imperatives for success in 2025, based on the trends we’re currently seeing in 2024. This is a checklist to make sure you stay ahead of the curve.

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2025 Marketing 2024 Customer Centricity 59

Optimove

DECEMBER 28, 2023

To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024. At the same time, marketers need sophisticated data analytics to execute personalized, relevant messaging at the speed of a consumer’s interaction with the brand.

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Marketing 2024 Social Media Download 69

InMoment XI

JANUARY 9, 2024

Great customer experiences help your brand achieve differentiation. Great customer experiences improve brand reputation. If you consistently deliver positive experiences, your brand is more likely to be seen as reliable, trustworthy, and customer-centric. Loyal customers are also more likely to recommend the business to others.

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B2B Customer Experience Net Promoter Score 2024 551

Clarivate

JANUARY 19, 2024

While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. Establishing a strategic plan for 2024 requires IP leaders to place their bets on which of these trends will most likely impact patents and trademarks this year. This will be a game-changer.”

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2024 Wireless Financial Consulting 59

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Entity Analysis : Identify related entities such as competing brands, different product models, or packaging materials mentioned in customer feedback.

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Feedback Net Promoter Score 2024 Metrics 83

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. Staying on top of today’s social commentary is vital to the heartbeat of any good business, company or brand. billion in 2024.

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Insights Brands Marketing 2026 52

NetBase

AUGUST 26, 2020

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. The First Mover Club.

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Marketing 2024 2030 2008 81

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. Inconsistent Branding: Mobile survey tools allow users to maintain consistent branding across surveys, helping to reinforce their brand identity and maintain a professional appearance.

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Customer Experience 2024 NPS Feedback 52

Optimove

JANUARY 17, 2024

This is what we mean by Customer-Led Marketing, which has been proven to deliver brands an average increase of 33% in customer lifetime value. In Summary On this first Get to Know Your Customer Day of 2024, let’s remember that understanding your customer should be a daily priority rather than a quarterly best practice.

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Loyalty 2024 Download Roadmap 59