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Retail Reputation Management: Shop Strategies for Customer Retention

InMoment XI

Almost all consumers, 95% to be exact, will read an online review before purchasing a product. Almost 70% of consumers trust the opinions of other consumers more than paid advertisements. As a matter of fact, 77% of consumers are willing to leave a review if asked to do so.

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Staying Ahead of the Curve: Optimove’s 2024 Marketing Trends & Predictions

Optimove

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119
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Survey Unveils 2024 Insights on Marketing Fatigue to Help Marketers Ensure Marketing Messages Resonate

Optimove

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Key takeaways: Excessive and irrelevant marketing messages overwhelm consumers, leading to increased unsubscribes. citizens in January 2024.

2024 75
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B2B Customer Experience: The Complete Guide

InMoment XI

The company also acts on insights from customer feedback in order to understand improve the skills of its support agents, enabling them to become better at serving PandaDoc customers. Conduct surveys, interviews, and regular feedback sessions to gather insights into their challenges and expectations.

B2B 551
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Using AI to Drive Customer Loyalty: Insights from the 2024 Consumer Perspectives on AI-Driven Brand Marketing Report

Optimove

Why It Matters: The majority of today’s consumers are embracing the use of AI in marketing — which is great news for retailers. Our new report unlocks valuable insights into customer perceptions of AI, and provides tips on how to best use AI to enhance the customer experience and increase lifetime customer value (LCV). Of the 305 U.S.

2024 52
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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Instead, 71% of consumers expect personalization from the businesses they choose.

Hotels 260
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State of Google Business Profiles 2024: Top findings & insights

BirdEye

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 130,000 businesses throughout 2023. What does this insight mean for your business?

2024 57