Lithium

FEBRUARY 6, 2024

Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Strategic Services Global Trend Round-Up: 1st February 2024 Congrats, everyone! Community Aurora 23.12

2024 52

2024 Social Media Events Engagement 52

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

2024 84

2024 Innovation Customer Service Omnichannel 84

BirdEye

MARCH 11, 2024

Well, Facebook, the OG of social media platforms, offers a highly engaged community that reaches 3.3 Want a quick answer to what is the Facebook event cover photo size 2024? In 2024, the Facebook event photo size is 1920 pixels wide by 1005 pixels tall, with an aspect ratio of 1.91:1. But why so? billion people daily.

2024 57

2024 Events Social Media Demo 57

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. Better protection against reputational threats. The highest-performing brands in auto respond to reviews within 1.21

Automotive 260

Automotive Management Social Media 2024 260

BirdEye

MARCH 15, 2024

In these instances, deleting your YouTube channel is a smart move to protect your digital assets to enhance social media reputation management to focus your resources that drive maximum impact. Table of contents How to delete a YouTube account channel in 2024 within 3 minutes? How to block YouTube channels/users?

2024 57

2024 Social Media Demo Download 57

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. They’re engaging with hotels from any number of channels, including web browsers, mobile apps, messaging channels, social media, and review sites—among others. Travel Trends 2024. ( [link] ). Access 1/19/24.

Hotels 260

Hotels Guest Experience Travel 2024 260

ShepHyken

JANUARY 1, 2024

13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media. I have added my comments about each article and would like to hear what you think too.

2024 58

2024 Article Customer Service Social Media 58

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. If these problems continue, how will BPO companies maintain their competitive advantage in 2024? Moving into 2024, BPOs are still exploring permanent hybrid work strategies.

2024 52

2024 Competitive Advantage Omnichannel Telecommunications 52

Lithium

JANUARY 2, 2024

Complimentary analyst report: Gartner’s Top Strategic Predictions for 2024 and Beyond “AI” was the biggest buzzword of 2023. Marketing Social media engagement: What is it and how to improve yours Measuring value and engagement on social media isn’t a new concept to marketers.

2024 52

2024 Social Media 2023 Contact Center 52

ShepHyken

JANUARY 21, 2024

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

2024 61

2024 Article Customer Service Workshop 61

InMoment XI

MARCH 25, 2024

Expanding your data repertoire to such sources as purchasing data, location-tracking data, web searches, social media, and online reviews is a must.” Algorithms, for example, can analyze large volumes of data from various sources such as social media and online reviews to gauge customer sentiment toward the brand.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

Happy or Not

NOVEMBER 9, 2023

5 predictions for the 2024 holiday season The holiday season is a pivotal time for businesses and consumers alike. Supply chain resilience takes center stage Supply chains will continue to be critical in the 2024 holiday season.

2024 36

2024 Retail E Commerce Social Media 36

ShepHyken

FEBRUARY 12, 2024

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? My Comment: This article is from Social Media Examiner, which puts on the Social Media Marketing World conference in San Diego, CA (Feb 18-20, 2024).

2024 68

2024 Article Customer Service Social Media 68

Happy or Not

OCTOBER 24, 2023

As we stand on the cusp of a new year, the retail industry is gearing up for the most significant challenges and exciting opportunities for the retail season in 2024. Whether you’re a leading retailer or a growing store, knowing the opportunities ahead and preparing for the challenges will prove a game-changer in the upcoming months.

2024 36

2024 Retail E Commerce Multi-Channel 36

InMoment XI

JANUARY 4, 2024

Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. In order to take your retail experiences to the next level, you need to embrace the power of social media and influencer marketing. Access 1/3/2024.

Retail 260

Retail Customer Experience Social Media NPS 260

BirdEye

MAY 13, 2024

Why are audience insights tools essential for businesses in 2024? Why are audience insights tools essential for businesses in 2024? Audience insights tools allow you to analyze customer reviews, social media mentions, surveys, and other feedback channels to gauge the prevailing sentiment.

Insights 62

Insights Social Media 2024 Multi-Channel 62

InMoment XI

FEBRUARY 9, 2024

Integrated CX platforms, powered by AI, pull customer signals from various sources, such as purchase history, past engagements, surveys, ratings and reviews, and social media interactions. Recently, they’ve started spending more time on the business’ website and engaging on social media. Access 1/16/24 Forbes.

Automotive 260

Automotive Customer Journey E Commerce 2022 260

Kustomer

JANUARY 7, 2024

Social Media Integrations : Most customers now prefer to look for services on Facebook and WhatsApp and send messages through them. Therefore, your chosen solution should integrate with social platforms like these. The platform’s integration capabilities span across various social media platforms.

2024 97

2024 E Commerce E-support Social Media 97

Brandwatch CX

MARCH 11, 2024

We tracked social media mentions of the Oscars 2024 to see which moments got people talking the most. Here's everything you need to know.

Social Media 64

Social Media 2024 Events 64

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. I have added my comments about each article and would like to hear what you think too.

Article 73

Article 2024 Customer Service Loyalty Programs 73

Brandwatch CX

OCTOBER 12, 2023

Planning for 2024? Discover the 5 must-know social media marketing trends and best practices to fuel your marketing strategy.

Social Media 90

Social Media 2024 Marketing 90

SurveySparrow

FEBRUARY 18, 2024

Key Features Multi-Channel Distribution: Share surveys through not just one but multiple channels, including email, social media, website embeds, QR codes, and more, to reach a wider audience and gather feedback from diverse sources. This includes emails, websites, and social media. It’s free!

2024 52

2024 Multi-Channel E Commerce Tourism 52

Brandwatch CX

MARCH 11, 2024

We tracked social media mentions of the Oscars 2024 to see which moments got people talking the most. Here's everything you need to know.

Social Media 59

Social Media 2024 Events 59

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. However, as we venture into 2024, it’s evident that AI isn’t here to replace humans but to work alongside them.

2024 52

2024 Customer Service E Commerce E-support 52

SurveySensum

FEBRUARY 28, 2024

We’ve conducted thorough research and curated a list of the top 10 Anonymous Feedback tools that you should surely check out in 2024. This platform enables the creation of live online polls, surveys, and quizzes, easily shareable through web links, emails, or social media.

2024 52

2024 Feedback Demo Social Media 52

SurveySparrow

MARCH 12, 2024

And not just any tools, but the top 15 of 2024. We’ve zeroed in on the top website feedback tools for 2024, making it easy for you to enhance your site, whether brand new or needing a little love. The best website feedback tools in 2024 What should you look for in a website feedback tool? Guess what? Let’s go!

2024 52

2024 Feedback User Experience Insights 52

SurveySensum

MARCH 20, 2024

List of the Top 10 Customer Experience Management Software Companies in 2024 1. Best Features: It allows businesses to manage customer interactions from various channels, including email, chat, phone, and social media, all in one unified platform.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

SurveySparrow

FEBRUARY 22, 2024

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. The channels can be anything from email and social media surveys to website and in-app surveys.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

InMoment XI

FEBRUARY 5, 2024

Up to 94% say a negative review or social media comment has convinced them to avoid a company. Online Review Statistics: The Definitive List (2024 Data) ( [link] ). Schedule a reputation management demo today to see how we can help your business! References Luisa Zhou. Access 1/24/24.

2024 260

2024 Competitive Advantage Consumers Feedback 260

Optimove

DECEMBER 28, 2023

To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024. Invest in customer engagement strategies, such as loyalty programs, email marketing, and social media engagement, to keep customers coming back.

Marketing 69

Marketing 2024 Social Media Download 69

NetBase

SEPTEMBER 24, 2019

The NetBase Social Media Industry Report 2019: Global Beauty Brands shares popular brand insight, which will inform your efforts as we head into the most wonderful time of the year for retailers: the holidays! And it offers an exploration of a variety of beauty brands’ online activity, particularly on social media.

Social Media 40

Social Media 2019 Brands 2024 40

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. A Harvard Business Review study found that a 12-point increase in NPS leads to a doubling of a company’s growth rate.

Hospitality 260

Hospitality Call Center Retail NPS 260

SurveySensum

FEBRUARY 26, 2024

Well, scroll down and find out the top 10 picks for employee pulse survey tools for 2024! Now, let’s see the best employee pulse survey tools in 2024. Now, the question remains – what are the powerful employee pulse survey tools that you can choose from that will help you in improving your employee experience ?

2024 52

2024 Culture Feedback Rewards Programs 52

Kustomer

JANUARY 2, 2024

Are there any key learnings that we can implement from brands this year as we plan for 2024? Kustomer Reacts : Social media has undoubtedly become a huge player in customer service, not only offering more channels for consumers to reach brands, but allowing customers to share their stories and reviews – both good and bad.

2023 105

2023 Customer Service 2024 Airlines 105

Lithium

OCTOBER 3, 2023

The Khoros Kudos Awards is an annual customer awards program that recognizes leading B2C and B2B brands who innovate to connect, service, and establish trust with their customers through the modern digital channels people prefer, including social media, websites, brand messaging, online communities, and more.

2023 52

2023 2024 B2C Social Media 52

BirdEye

MARCH 15, 2024

In a recent survey conducted by Birdeye, we discovered that 36% of respondents consider YouTube the most crucial social media platform for establishing their online presence. billion monthly active users as of 2024. Our customers, their stories: “We totally depend on Birdeye's social media calendar.

Social Media 67

Social Media Entertainment Insurance Metrics 67

SurveySensum

NOVEMBER 23, 2023

In addition, it lets you track and analyze the customer sentiments shared in reviews and on social media. It also supports multiple distribution channels, including email, social media, and website embedding. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52