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What is CPaaS?

CSM Magazine

CPaaS stands for Communications Platform as a Service. It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. The CPaaS market has been experiencing significant growth.

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AI Chatbots are Improving Customer Experience Faster than Expected

Comm100

According to reports, the machine learning industry will reach nearly $210 billion by 2029, and AI chatbots are partially responsible for fueling this growth. AI chatbots can analyze communications in the past to better shape the conversation of the future, meeting customer needs.

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Outsource Accounts Payable: Save Time and Reduce Costs

Magellan Solutions

The accounts payable outsourcing services market is projected to reach a staggering multimillion-dollar valuation by 2029. As an ISO 27001-certified company, we prioritize transparency in our processes and maintain open communication channels with our clients. It could be your business’s game-changing solution.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Communicate with them directly and show that you value their feedback. STEP 4: Inform the customers Communicate the changes and improvements to customers to regain their trust and encourage increased spending. STEP 4: Reconnect with customers Reconnect with these customers by personalizing your communications.

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Conquering The World – Chatbots Gone Wild (Infographic)

CSM Magazine

No matter how much times change, direct communication will always be the best way to sell products. Be that as it may, technological advancement has brought a new way of communication – the interaction between robots and humans. Namely, futurist Ray Kurzweil claims that chatbots will become indistinguishable from humans by 2029.Moreover,

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