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What is CPaaS?

CSM Magazine

CPaaS stands for Communications Platform as a Service. It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. The CPaaS market has been experiencing significant growth.

2029 52
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AI Chatbots are Improving Customer Experience Faster than Expected

Comm100

While many internet users have logged on to try the technology out of curiosity, the business world is already being affected by this revolutionary new software. According to reports, the machine learning industry will reach nearly $210 billion by 2029, and AI chatbots are partially responsible for fueling this growth.

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Outsource Accounts Payable: Save Time and Reduce Costs

Magellan Solutions

The accounts payable outsourcing services market is projected to reach a staggering multimillion-dollar valuation by 2029. Assessing the Provider’s Technology and Security Measures Your outsourced accounts payable provider’s technology and security measures are just as crucial as their human expertise.

2029 52
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Conquering The World – Chatbots Gone Wild (Infographic)

CSM Magazine

Information technology is moving a lot faster than other industries nowadays. No matter how much times change, direct communication will always be the best way to sell products. Be that as it may, technological advancement has brought a new way of communication – the interaction between robots and humans.

2029 40
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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Communicate with them directly and show that you value their feedback. STEP 4: Inform the customers Communicate the changes and improvements to customers to regain their trust and encourage increased spending. STEP 4: Reconnect with customers Reconnect with these customers by personalizing your communications.

Retail 52