2029 Consumers Contact Center Technology 
SurveySensum
JULY 24, 2023
And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. Retailers are jazzing up their fitting rooms with cutting-edge technologies. But wait, there’s more!
SurveySensum
JULY 20, 2023
Painpoint 4: Brand Reputation According to the ‘ Local Consumer Review Survey 2023 ’ by BrightLocal, 84% of people trust online reviews as much as personal recommendations. And 89% of consumers said that it is important that brands allow them to shop in their most convenient manner, regardless of the sales channel they choose.
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