Driving the Future: Integrated CX in Automotive Customer Journeys
InMoment XI
FEBRUARY 9, 2024
They expect brands to understand them in turn, and then use those insights to deliver ultra personalized experiences, communications, and offers. To put this in perspective, over 20% of retail sales are expected to happen online. However, those experiences must extend beyond the sale. This is up from 31% the prior year.
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