GetFeedback

JANUARY 28, 2020

Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. Customers have multiple options at their disposal.

Social Media 322

Social Media Customer Retention Customers Article 322

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth.

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113

SurveySensum

FEBRUARY 9, 2024

Customers can have changing needs and preferences, and global events can influence your industry. Market research is also a lucrative field to enter, as many firms and organizations see the value of their services. The process often involves data about potential customers, competitors, and the industry.

Insights 52

Insights Marketing 2022 Reference 52

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. The Right Way to Handle Customer Objections and Negotiations . Watch this webinar to learn: Basic negotiation approaches for Customer Success Managers. Common customer objections and how to prevent them. What’s Next.

Webinar 98

Webinar 2021 Chief Customer Officer B2B 98

Kustomer

NOVEMBER 9, 2023

In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined.

2023 52

2023 Events E Commerce Blog 52

Happy or Not

OCTOBER 24, 2023

As we stand on the cusp of a new year, the retail industry is gearing up for the most significant challenges and exciting opportunities for the retail season in 2024. Whether you’re a leading retailer or a growing store, knowing the opportunities ahead and preparing for the challenges will prove a game-changer in the upcoming months.

2024 36

2024 Retail E Commerce Multi-Channel 36

Lumoa

AUGUST 3, 2021

As we see the business world shifting towards a more remote and digital landscape, the communication between customers and service employees is playing a more pivotal role in customer experience due to the lack of opportunity for face-to-face interactions. How to transform the experience by looking at customer journeys 1.

Customer Journey 103

Customer Journey Customer Experience Customer Journey Mapping Touchpoint 103

Upstream Works

JUNE 15, 2022

Artificial Intelligence (AI) applications and digital transformation remain core technology trends across all facets of business, but they are especially relevant for contact centers. While automation is clearly a strong benefit for deploying AI applications, customer service is still a personal, human-to-human experience.

Contact Center 78

Contact Center Omnichannel ROI Customer Service 78

2020 Research

JANUARY 4, 2023

Customer Centricity. When a company is customer-centric, it delivers a customer experience (CX) that fulfills the needs and desires of its target customers. Businesses with high levels of customer engagement see the following benefits, according to Gallup: 66% higher sales growth. Who is your target customer?

Marketing 59

Marketing Customer Centricity Consulting Books 59

Ecrion

AUGUST 20, 2020

Personalization | 3. Self-Service | 5. When it comes to trends that will take over in 2020, it’s all about enhancing the digital customer experience, but CX in the digital era is something that is continuously evolving. More and more businesses are beginning to use chatbots in their customer service portals.

2020 98

2020 Customer Experience Customers Transportation 98

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Keeping the human touch 3. Optimizing your online presence 2.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

delighted

OCTOBER 26, 2023

Unable to find a suitable tool in the marketplace, we took matters into our own hands and built a customer experience management platform used by companies like Allbirds, Doordash, Paypal, and 15,000 more. Easy brand customization With Surveys, you can customize your survey’s logo, colors, and fonts, putting your brand front and center.

Roadmap 64

Roadmap NPS Feedback Reference 64

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Challenges such as the ongoing COVID-19 pandemic only reinforce the importance of keeping the customers you have.

Communication 126

Communication Webinar Metrics Customer Retention 126

Retently

AUGUST 23, 2023

One reason for this common misconception is that almost all of the content available both online and offline about NPS® is aimed at a B2C audience: Most NPS guides are written with B2C brands in mind, using terms like “customers” instead of “clients” or “accounts”.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

SurveySparrow

JULY 19, 2023

Understanding your customers is critical for business success. The Voice of the Customer (VoC) questions provides a reliable method to gain these insights. It enables organizations to probe the minds of their customers, finding what works, what doesn’t, and where improvements can be made.

Feedback 52

Feedback Insights Loyalty Programs Customers 52

BirdEye

DECEMBER 14, 2022

Written posts 3. Promotional: Promotional content incentivizes your followers to try your business’s latest products and services. Promotional content often includes coupons, discount codes, and early access, making it a format that converts followers into customers. Video stories 5. Live videos 6. Webinars 7. Infographics 8.

Social Media 98

Social Media Entertainment Webinar White Paper 98

ProProfs Chat

MARCH 27, 2019

The promise of a delightful customer support experience comes with the responsibility of actually delivering it consistently. Just buying and installing the latest customer support software onboard does not automatically mean that you will provide a great experience to your customers.

E Commerce 108

E Commerce E-support Customer Centricity Customers 108

SurveySparrow

MARCH 11, 2024

The poll results are then analyzed to identify trends and patterns within the target population. Whether assessing consumer preferences, tracking political trends, or measuring employee satisfaction, you need them as they help you make decisions and strategize. There are different types of polls to gather various kinds of data.

Measurement 52

Measurement Social Media Government Insights 52

BirdEye

DECEMBER 8, 2022

Know your goals 3. Keep up with the latest trends 15 types of social media platforms you need to know 1. Image-sharing social media platforms 3. Customer review sites Frequently asked questions about types of social media Grow your brand everywhere online with Birdeye. Keep up with the latest trends.

Social Media 98

Social Media Brands Entertainment Connections 98

West Monroe

DECEMBER 4, 2022

In those chats, a few themes kept popping up: A focus on profitability Doing more with less Increased scrutiny on innovation and investment To address these challenges, we’ve also identified three tactics that organizations can use to meet their goals—without compromising customer experience.

Interaction 52

Interaction B2B Innovation Technology 52

West Monroe

DECEMBER 4, 2022

To address these challenges, we’ve also identified three tactics that organizations can use to meet their goals—without compromising customer experience. Customer Success is continuing to increase the involvement in driving commercial activities. In those chats, a few themes kept popping up: A focus on profitability.

Interaction 52

Interaction B2B Innovation Technology 52

Call Experts

NOVEMBER 5, 2020

According to Salesforce , “Cyber Week digital traffic is still expected to grow by 28 percent year-over-year (in 2020) — a trend accelerated by nearly ubiquitous access from mobile phones and the fact that fewer people will be rushing to stores on Black Friday.” . Contact us to learn more about this service!

Contact Center 98

Contact Center Omnichannel 2020 Social Media 98

Playvox

JANUARY 11, 2024

Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. This meant constant, real-time adjustments when demand for customer support surged and/or agents’ availability shifted. We try different serums and potions, yet somehow wake up with new wrinkles.

Call Center 52

Call Center Contact Center Management Omnichannel 52

SurveySensum

DECEMBER 6, 2023

Imagine your business as a vibrant garden, with customers as the colorful blooms. But, here’s the thing – how do you ensure your garden is thriving? — Enter the Customer Health Score – the secret sauce that successful businesses swear by. With customer feedback ! What is a Customer Health Score?

Metrics 52

Metrics Customer Satisfaction Feedback Customer Relationships 52

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales. It is effective communication.

Sales 114

Sales Automotive Advertising Demo 114

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Leverage local SEO 3. Ask for customer reviews 8. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Are you looking for ways to promote your business locally? Use social media to promote 4.

Seminar 98

Seminar Social Media Advertising Workshop 98

ChurnZero

FEBRUARY 7, 2020

What’s the Job Outlook for Customer Success Professionals? Embarking in an emerging career field like Customer Success brings great possibility—and uncertainty. So, what’s the job outlook for Customer Success professionals? 3 in Germany. #8 3 in Spain. #8 3 in Brazil. #11 3 in Germany. #8

Customer Success 64

Customer Success E Commerce 2020 E-support 64

BirdEye

APRIL 25, 2023

These goals can be to increase brand awareness, generate more leads, boost customer engagement and loyalty, improve customer service, monitor brand reputation, and establish thought leadership, to name a few. Social media is essential for businesses to reach a wider audience and build their brand in today’s digital age.

Social Media 93

Social Media Measurement Metrics Brands 93

Playvox

APRIL 19, 2023

Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction. Excellent time management is crucial in a contact center.

Contact Center 56

Contact Center Management Article Interaction 56

CSM Magazine

NOVEMBER 3, 2022

In the latest State of the Contact Centre Report the vast majority of consumers (97%) and contact centre managers (98%) agree that customer service interactions have an impact on customer loyalty. Yet, customers are quick to look for new options if unhappy.

Loyalty 52

Loyalty Brands E-support Consumers 52

ShepHyken

DECEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Has Never Been More Vital by Samantha Paxson. Several years back, large consulting firms were forecasting this important trend. Predicting what your customers will do next comes from data.

2018 78

2018 Article Customer Service 2019 78

Playvox

MAY 24, 2023

Choosing the right call center workforce management metrics to monitor and manage in your customer support center is essential for the success and longevity of the customer experience. If your workforce is not properly planned and scheduled, not only do your contact center agents suffer, but your customer experience will also.

Call Center 52

Call Center Metrics Measurement Contact Center 52

Beyond Philosophy

SEPTEMBER 15, 2015

This poor Customer Experience is one reason I now use Netflix more than my cable company. For those of you that don’t know, Net Promoter Score (NPS) represents the likelihood a Customer would recommend your product or service to other people (i.e., I love Netflix. It is simple. You can start and stop it when you want.

Net Promoter Score 153

Net Promoter Score NPS Banking 2003 153

Russel Lolacher

MARCH 29, 2021

SMS self service is no different. Customers are getting exceedingly comfortable navigating digital engagement with brands. And the expectations they have around what service will look like in that landscape continues to rise, whether your organization is ready or not. Self-Service: allowing customers to report stolen bank cards.

Engagement 52

Engagement 2021 Banking Hotels 52

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. Sign up today for our next upcoming thought leadership webinar titled- How to Scale Your Post-Sales Teams During Periods of Fast Growth. We hope you enjoy watching these webcasts on-demand (for free).

Webinar 52

Webinar 2021 Chief Customer Officer B2B 52

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. Are unable to deliver a consistent and effective customer experience.

Interaction 52

Interaction Sales Insights Technology 52