InMoment XI

DECEMBER 13, 2022

When we manage client programs at InMoment, return on investment (ROI) is always top of mind. When I work with clients at InMoment, we’ve built custom text analytics sets to analyze call center notes—all with the hopes of understanding what customers are calling about. So, What Can We Do To Reduce Failure Demand?

ROI 493

ROI Call Center Return on Investment Measurement 493

Beyond Philosophy

APRIL 25, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Narratives draw us in and interest us in what happens next. However, another reason we like stories is it helps us remember things. A brand that uses this tactic is Ikea.

Customer Engagement 78

Customer Engagement Engagement 2002 Workshop 78

Experience Investigators by 360Connext

AUGUST 31, 2021

I talk and write a lot about customer feedback. When I talk with folks about customer feedback, one thing I often hear is “What questions should we be asking customers? We want our customer and client relationships to last forever and while the best of them may, a customer moving on is often part of their customer lifecycle.

Feedback 380

Feedback Reference Customers Loyalty 380

ShepHyken

AUGUST 1, 2023

We have the privilege and honor of working with some amazing clients. One of them asked us to work with her team on a customer experience initiative that included every company employee. The client is a travel company and had a VIP client that had worked with them for more than 20 years. Thank you!

Hotels 117

Hotels Travel Workshop Reference 117

BirdEye

DECEMBER 8, 2023

The impact: Why your follow-up emails matter Crafting the perfect follow-up email: 6 best practices Critical elements of effective follow-up emails Examples of follow-up emails for different scenarios Follow-up email FAQs Streamline client communication with Birdeye What is a follow-up email? Need a quick answer? Sincerely, [Your name] 3.

Demo 110

Demo Events Communication Feedback 110

Totango

NOVEMBER 15, 2023

Learn more about specific partnerships and integrations in our recent announcement. We use Totango as a customer success solution to keep track of our customer’s journey from sign-up to advocacy. Now we can easily manage a high-touch customer experience for clients at every stage of the customer journey.”

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

BirdEye

NOVEMBER 10, 2023

Keys to generating reviews: Do a great job, make it easy for clients to review, and prompt them to leave feedback. I am excited about this session because we are joined by Steven Greer, Chief Operating Officer of Genesis Counseling Center. Can you walk us through how prospective patients find and connect with your organization?

Communication 59

Communication 2023 Customers Insurance 59

Retently

MARCH 5, 2024

Yet, creating a culture of gratitude isn’t just about external interactions; it starts within your company. It’s not just about the content of these emails but how they reflect your commitment to outstanding customer service, showing that you prioritize excellence in every interaction.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

One Millimeter Mindset

FEBRUARY 8, 2023

It is time to reset expectations about who you and I are actually meeting with. In my interactions with colleagues and clients, I realize that they do not seem to be the same people they were “before“ the events of the past few years. How about you? Do you work with colleagues and clients who now feel like strangers?

Consulting 91

Consulting Innovation Events Leadership 91

Daniel Group

SEPTEMBER 15, 2023

Fred’s engaging speaking skills were evident during a client conference hosted by Lynn Daniel where he was the keynote speaker. But very little, I contributed to a cross-functional experience that turned this customer into someone who just loves us and gives us all their business at a good price.” NICE Systems, Inc.,

Net Promoter Score 95

Net Promoter Score NPS Loyalty Metrics 95

ShepHyken

SEPTEMBER 1, 2021

I’ve written about this before. They no longer compare us only to our direct competitors, but instead, to the best service they have received from any company, large or small, global or local. They are forcing everyone in business to up their game, and that’s great for us as customers. . And this is what my client said: . “I

B2B 141

B2B Healthcare Customer Service Training Retail 141

Magellan Solutions

SEPTEMBER 19, 2023

Often, the reason is to inquire about your product or services. Inbound Telemarketing Benefits Here are the benefits of direct marketing: Inbound Telemarketing is Your Key to Higher Quality Leads This type of telemarketing mainly involves answering questions from prospective clients. Outbound telemarketing often needs more support.

Exceptional Customer Service 98

Exceptional Customer Service Social Media Customer Satisfaction Advertising 98

BirdEye

FEBRUARY 29, 2024

Beyond just closing deals, they are critical in steering clients through significant life changes, a responsibility that demands trust and credibility. We’ve also talked about how Birdeye’s AI-powered review ecosystem helps your brand automate review management, derive key insights, and ensure memorable customer experiences.

Financial 59

Financial Communication Marketing Demo 59

Beyond Philosophy

DECEMBER 8, 2023

During a recent discussion with a valued client, I uncovered an interesting revelation. In contrast, inertia is about automatic and habitual purchasing. In this episode, we talk about how to make this distinction. We also talk about how to develop strategies that nurture genuine customer loyalty. Check it out here.

Loyalty 88

Loyalty Airlines Workshop Consulting 88

CSM Magazine

SEPTEMBER 6, 2023

It’s a stressful time for both the client and the agent. What makes clients so frustrated that they vent their anger at service representatives? What do they get most frustrated about? In this article, let us look at three common factors behind client discontent. Poorly Designed Websites Think about it.

Customer Care 98

Customer Care Call Center Customer Service Representative Customers 98

ShepHyken

NOVEMBER 13, 2023

I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with Nate Brown’s article introducing us to a new way to look at the importance of customer communities. My Comment: This is an excellent article using CX to enhance your brand.

Article 56

Article 2023 Customer Service Workshop 56

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 110

Travel Marketing Social Media Hotels 110

BirdEye

OCTOBER 11, 2023

Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Why is customer experience important in the insurance industry?

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

ShepHyken

JULY 15, 2022

The stakes have effectively been raised, and they’ll continue to go up for product brands, service providers, and client-based companies alike. . We’ve entered a new era of service where businesses that are serious about scaling and retaining their customers — especially small businesses using continuity models (e.g.,

Workshop 130

Workshop Social Media 2022 Article 130

Beyond Philosophy

MARCH 7, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. What brought this up was a podcast listener who had a pickle they wrote us about. She asked the right blokes about this one. Value is fundamental here. Do you mean market share?

ROI 78

ROI Return on Investment Measurement Customers 78

BirdEye

OCTOBER 16, 2023

Knowing how to help your clients better has an incredible role in how you do business, significantly when growing your agency. Birdeye has worked with over 750 agencies, helping them serve their clients and grow their businesses. We are super excited that you’ve all joined us. JD is the CEO of Bizinga.

Multi-Channel 64

Multi-Channel Social Media Communication Sales 64

Magellan Solutions

SEPTEMBER 14, 2023

Inbound support services, such as inbound telemarketing and inbound call centers, serve as tools for improving client engagement. These services give the demands and desires of the client priority. They also make clients feel important and understood. It guarantees that clients get efficient and accurate advice.

Customer Engagement 98

Customer Engagement Engagement E-support Call Center 98

Beyond Philosophy

APRIL 11, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. One good thing about the Job to Be Done framework is it’s simple to understand.

Books 78

Books Customers Insights Marketing 78

BirdEye

OCTOBER 24, 2023

However, Birdeye’s experience and expertise put clients’ minds at ease. The Birdeye dashboard simplifies managing high-volume clients by surfacing insights. We are thrilled to have you join us today. Ultimately, we will discuss leveraging automation to overcome some of these complexities and reduce client churn.

Healthcare 59

Healthcare Hospitality Consulting Retail 59

Beyond Philosophy

OCTOBER 12, 2023

Today, we look at why this happens and what you can do about it in the future. The Planning Fallacy is rooted in optimism and affected by how we think about the future. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! We explain all that to the clients.

Healthcare 88

Healthcare 2005 Banking Consumers 88

Lumoa

MARCH 9, 2023

Put simply, it means genuinely caring about the experience your customers have with your brand. By understanding that their customers care deeply about the products they buy and how they are created, Lush has taken steps to address these concerns. Let me give you a real-life scenario of how it works in general.

Customer Experience 169

Customer Experience Social Media Customers Insights 169

CSM Magazine

AUGUST 23, 2023

The solution will enable Kura to offer its clients – including leading energy and financial services companies – complex inbound and outbound contact centre services on a robust platform with options to add services such as speech analytics, digital and social channels and secure PCI payments as required.

Customer Experience 52

Customer Experience Innovation ROI Financial 52

One Millimeter Mindset

OCTOBER 15, 2018

Current and potential customers can tell us overstated stories. To attract our attention, negotiate business with us. And lead us on and on and on. First of all, we are flattered that these customers contacted us. We give them the benefit of our having absolutely no doubt about what they tell us.

Workshop 142

Workshop Roadmap Customer Success Leadership 142

SurveySensum

DECEMBER 27, 2023

For realtors seeking to leave a lasting positive impression on their clients’ minds, understanding how to measure and track customer satisfaction is paramount. This invaluable process offers insights into precisely what clients want and expect from their realtor.

Customer Satisfaction 52

Customer Satisfaction Measurement Demo Reference 52

Magellan Solutions

APRIL 24, 2024

This approach ensures we’re always ready to adapt to our client’s needs, maintaining efficiency without compromising service quality.” Our model’s core is a dedicated agent team, which provides our clients with a consistent and personalized service experience.

Sales 52

Sales 2027 Measurement Call Center 52

Team Support

APRIL 23, 2024

Providing good customer service fosters trust and loyalty among clients. Interested in learning more about TeamSupport’s premier customer support solution designed to make agents’ lives easier? Take a product tour or book a demo with us today. By providing timely assistance, agents can establish themselves as partners.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

ShepHyken

AUGUST 28, 2023

They break through the clutter of digital communication and create a meaningful connection with customers and clients. Greeting cards can be used strategically to strengthen business relationships. A well-thought-out client journey map can ensure that personalized notes are sent at the right moments.

Customer Experience 69

Customer Experience Insurance Loyalty Connections 69

CSM Magazine

SEPTEMBER 26, 2023

Two separate individuals, Daniel Smith (Customer Service Star) and Trisha Cuenco (Supreme Trainer), representing Premier BPO’s client teams for AMP Smart and BigRentz respectively, were honored with the awards. With over 1000 members from 200 industry leading US companies, Premier BPO was recognized for 2 out of 5 awards.

2007 59

2007 2003 Presentation Innovation 59

Magellan Solutions

APRIL 19, 2023

It requires responding to queries, providing support, and determining issues and problems clients might experience. Maintaining Competitive Advantage Providing excellent customer service and meeting client expectations can give your company a competitive edge. Employees must be trained to act in the best interest of the clients.

Insurance 98

Insurance Customer Service Competitive Advantage Exceptional Customer Service 98

One Millimeter Mindset

NOVEMBER 26, 2020

However, this is a very different year for all of us. Because the reality of 2020 is that all of us are wrestling with two sentiments: what we are grateful for in addition to a profound sense of loss. Especially as I continue to offer my condolences to friends, colleagues and clients who lost loved ones during 2020.

2020 124

2020 Innovation 2019 Leadership 124

2020 Research

APRIL 20, 2023

So, it was an easy decision to provide support when Candela requested it for a project with one of their clients, a major financial service provider. Candela needed to get opinions from individuals across the country to meet production deadlines. “The client had planned to conduct a large quantitative study for advertising purposes.

Insights 97

Insights Financial Advertising Feedback 97

BirdEye

OCTOBER 26, 2023

AI-generated review responses help Orange Fish’s clients by saving time responding to reviews. Translating review responses into different languages is valuable as international clients will increase. Watch this interesting conversation here to learn more about how you can sell the value of reviews. Welcome guys.

Brands 116

Brands Multi-Channel Consulting Demo 116