Beyond Philosophy

DECEMBER 11, 2020

Today, I will talk about five rules for measuring and managing customer emotions that we shared on a recent podcast. The 5 Rules for Measuring and Managing Customer Emotions. When you talk to organizations about emotions, few get specific about which emotions they want to evoke. Be specific. Rule #1: Be specific.

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BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. In fact, your business’s local search engine optimization (SEO) reputation signals search engines about your brand. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs.

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BirdEye

FEBRUARY 14, 2023

That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. In this blog article, we explore why working with an online reputation management consultant is beneficial, how they can improve your reputation, and what to look for in a consultant. Provides insights 6.

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Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. We discussed Dunbar’s number and limitations of managing groups of people on a recent podcast. Learning about the way people process social information can potentially lead to more efficient interactions within organizations. Not Magic, But Time.

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BirdEye

SEPTEMBER 8, 2023

That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity. Here are five tips to help you master online reputation management in the financial services sector. Table of contents What does online reputation management for financial service firms mean?

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CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.

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Beyond Philosophy

MAY 28, 2021

However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). Today we will go through those differences with our 5 Rules for Managing Your Customer Experience in B2B relationships. Manage different customers differently.

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Beyond Philosophy

JULY 11, 2020

The 5 Rules for Making and Managing Customer Memories. Here are the five rules to bear in mind when making and managing customer memories: Five Rules for Making and Managing Customer Memories. If you think about it, memories are what make us who we are. The other stuff you didn’t have strong emotions about?

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MyCustomer

AUGUST 3, 2018

Loyalty What Abraham Maslow teaches us about customers.

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ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. It was roughly about three years ago when I started developing Bornevia, a customer service help desk software, along with my team. Shep Hyken.

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TechSee

JANUARY 10, 2022

Table of Contents: The need for property management solutions. Visual assistance for property management maintenance. The global housing management industry is thriving and expected to grow from $15.10 There are more than 300,000 property management companies in the US alone. TechSee’s technology.

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ShepHyken

APRIL 22, 2020

I asked a manager about this and he gave me a great explanation. The short version is that when someone comes to work at Brio, they are taught to manage a number of these small details. This sets the tone for them to manage other details, even the ones they aren’t officially trained to manage.

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Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Think about it. Let’s explore how you can use analytics to revolutionize your customer experience.

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Beyond Philosophy

APRIL 16, 2021

Then, I started Beyond Philosophy about 20 years ago, which also has big corporate clients. These rules for managing company politics are here because no one ever officially tells you how to deal with them. Here are the five I have narrowed down to my list: 5 Rules for Successfully Managing Your Company Politics.

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CustomerSuccessBox

MARCH 10, 2022

On the other hand, there are potential customers all around us, and if they are just left to themselves then who’ll introduce your brand to them to witness the benefits of your product? The role and responsibilities of these two separate operations-“ Client Service Manager ” and “ Client Engagement Manager ”-differ.

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Eptica

SEPTEMBER 10, 2015

Date: Friday, September 11, 2015 What the latest Apple launch tells us about customer service. Whether it is researching products online before purchase, asking advice about set-up or dealing with issues, consumers rely on electronics manufacturers’ digital channels for fast, accurate support. Share this page on: Tweet.

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CX University

SEPTEMBER 11, 2018

This is especially disturbing considering that the workers who care about advancement and promotion are more likely to be valuable contributors than others. This means they manage to keep 12,588 employees happy. One segment of workers identifies the desire to move up, but they do not see themselves as managers.

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ShepHyken

JUNE 13, 2023

He talked about visiting a marriage counselor with his wife, where they were asked to consider the question: Looking back over the last 30 days, if you asked your spouse to marry you again, would they say yes? He then spun that question to business and specifically talked about employment.

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CSM Magazine

JANUARY 16, 2024

Gabrial Rodriguez Seilhan, Managing Director for Iberia Sabio Group , the global digital experience transformation services specialist, has announced the appointment of a new Managing Director for its Iberian operations. Rodriguez replaces outgoing MD Santiago Martinez, who is stepping down from the position after four years in charge.

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Magellan Solutions

DECEMBER 4, 2023

Imagine the opportunities that 24/7 hotel management brings to your establishment. Step into a world where excellence is guaranteed, and the journey begins with us. The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. A pursuit of perfection drives us.

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Beyond Philosophy

MARCH 22, 2019

How to Manage Uncertainty. I heard the manager say about the team that you have to control the controllable. I quite like that phrase and I believe it is the key to managing uncertainty in your business for your customers. It’s a well-used epithet by many coaching organizations—and not just for football. <!

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PeopleMetrics

FEBRUARY 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview. Learn about the latest changes to PeopleMetrics and how they affect your team. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. FOLLOW US ON SOCIAL!

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Myra Golden

JUNE 13, 2017

• Workshop attendees have said, “ Myra’s positive attitude really makes me feel that one person can completely change another’s state of being ” and “ Each one of us walked away with something new, and all of us feel we could have sat and listened to her for days! ”. Amy Spence, Training Service Manager, West Education Group.

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Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . In this environment, investing in a workforce management (WFM) solution becomes key, particularly if your support center has been using spreadsheets or trying to get by with subpar solutions.

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ShepHyken

AUGUST 13, 2021

He writes about how successful, global brands use social media to deliver outstanding customer service experiences. We just want you to use your own character. . “How about #kevinthecarrotcake? That idea’s on us… and we promise we won’t do Keith.” appeared first on Shep Hyken.

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SurveySensum

JANUARY 22, 2024

Success isn’t just about playing the right notes, but also about making sure that every person involved (stakeholders) is happy with how everything sounds. Stakeholders are a group of people who are involved in the project and care about the outcome. This is where the best project managers shine.

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LiveChat

OCTOBER 19, 2015

They decided to show how much they care about polar bears, the stars of their campaigns. This marketing type too often is being used badly. I know: It’s a funny start for a post about superiority of cause marketing over other marketing types. Cause marketing is about making a difference. Like, for example, Coke.

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ShepHyken

NOVEMBER 9, 2023

This week, we feature an article by Natasha Thakkar, Content Marketing Manager at Oleeo. She writes about the five ways to become an effective and efficient customer service manager. A customer service manager’s main priority is to retain customers. Either way, this article is for you.

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Beyond Philosophy

NOVEMBER 12, 2022

With so many things we can’t control, feeling uncertain about the future economy is normal. Colin thought maybe he was feeling so pessimistic about everything because he is getting old. However, no matter how we all feel about the future, into it we go anyway. Please tell us how we are doing!

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Playvox

JUNE 7, 2023

When I worked in contact centers, people would ask what I did for a living, and I would say Workforce Management. While workforce management on the whole can sound boring, high-tech, and at times confusing, there is logic to the madness. Workforce management will have a positive impact on your contact center — when you get it right.

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Kustomer

OCTOBER 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Danilo Pozo from Cisco to learn about lifecycle management and being the customer’s number one supporter. When you come into Customer Experience, it’s about how you go through the journey with them.”.

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PeopleMetrics

JUNE 10, 2021

Measuring and managing that customer feedback is quite another! In this session, we walk you through how the customer feedback management process works when you're using a customer experience management tool like PeopleMetrics as the central hub of your Voice of the Customer (VoC) program. FOLLOW US ON SOCIAL!

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inQuba

MAY 23, 2022

Customer Journey Management is the process of discovering and optimizing your customers’ journeys as they interact with your brand, to improve customer experience and achieve positive business outcomes. Is Journey Management really important? Customer Journey Management. Demystifying the Next Evolution of Customer Experience.

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CSM Magazine

NOVEMBER 4, 2022

Sixty percent of customer service managers say it’s going to be “the toughest winter yet” as they worry about losing customers in the run up to the holidays. However, 56% of the US surveyed see this period as a ‘time to shine.’ ’ About Limitless.

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Beyond Philosophy

JULY 19, 2019

Our latest episode of The Intuitive Customer podcast addresses office politics and how to manage them effectively. Managing them is part and parcel of a career. You must be able to manage office politics for many reasons. When you can get on with management, you can get on with your promotions after all.

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ProProfs Chat

MAY 6, 2020

To find an answer to this question let us shave a look at some of the stats. Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging. But then again, is managing remote teams similar across various departments?

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