CSM Magazine

MAY 31, 2023

Call center recording is a state-of-the-art technology used to record and archive customer conversations during inbound and outbound calls. This technology captures customer interactions, providing valuable insights that can refine and enhance the customer experience. What is Call Center Recording?

Call Center 52

Call Center Call Recording Customer Service Representative Metrics 52

BlueOcean

DECEMBER 16, 2019

For our last post of the year, we are resharing this one from our archives. (Phil still holds the record for the longest perfect attendance streak at Blue Ocean and he’s on board to provide emergency roadside assistance to our client’s customers on Christmas Eve and Christmas Day.

Contact Center 156

Contact Center Transportation 2014 2020 156

Service Untitled

JULY 26, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Hospitals need better customer service to help patients Cheryl July 26, 2010 Angry Customers , Customer Satisfaction , Customer Service , Customer Service Experience 1 Comment An appendicitis attack landed my friend Linda in the hospital a few months ago.

Hospitality 41

Hospitality Blog 2010 Customer Service Representative 41

BirdEye

SEPTEMBER 1, 2023

You can make as many highlights as you want with up to one hundred live or archived stories each. They are similar to archived stories, except highlights are public, and archived stories are private. After creating your first highlight, you can add more by clicking on the “new” button beside your existing highlight(s).

Social Media 59

Social Media Telecommunications Events Demo 59

ViiBE Blog

AUGUST 9, 2021

Develop knowledge management with ViiBE's archives. It has a ticket archiving system that integrates seamlessly with CRMs so that support tickets can be easily updated with documents, photos, videos, and comments from support interactions. Pick the right software. Conclusion.

Call Center 52

Call Center 2021 Contact Center Insurance 52

Service Untitled

MAY 20, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Patient satisfaction and customer service Cheryl May 20, 2010 Customer Service , Proactive 1 Comment Dealing with angry patients and their families can be extremely difficult. Service Untitled The blog about customer service and the customer service experience.

Blog 41

Blog 2010 2006 Social Media 41

Lithium

DECEMBER 21, 2020

ARCHIVED/REMOVED. Archived Khoros Data API user Group. Corrected brand colors throughout Atlas. Worked on by , , and. Updated Atlas Hub Structure. Worked on by and. Update contact support page. Worked on by. Retired Facebook login to Atlas. Worked on by. Worked on by and.

2020 52

2020 Events Blog Engagement 52

Service Untitled

SEPTEMBER 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives American consumers report downward trends in customer service satisfaction Cheryl September 13, 2010 Customer Satisfaction , Customer Service No Comments Empathica Inc., Service Untitled The blog about customer service and the customer service experience.

Consumers 43

Consumers Blog 2010 2006 43

Service Untitled

MARCH 10, 2010

One Response to “Quirky customer service commercial&# Service Untitled» Blog Archive » Diapers.com uses customer service to woo baby market said: Apr 05, 10 at 4:03 pm [.] Service Untitled The blog about customer service and the customer service experience. You can follow any responses to this entry through the RSS 2.0

Blog 41

Blog Customer Service 2010 2006 41

Service Untitled

OCTOBER 20, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer satisfaction survey reflective of weak economy Cheryl October 20, 2010 Customer Satisfaction No Comments Would you ever think there would be a customer satisfaction survey about soda preferences?

Customer Satisfaction 41

Customer Satisfaction Blog 2010 2006 41

Lithium

SEPTEMBER 16, 2020

ARCHIVED/REMOVED. Archived Khoros Data API user Group. Corrected brand colors throughout Atlas. Worked on by , , and @AbhiskekGu. Updated Atlas Hub Structure. Worked on by and. Update contact support page. Worked on by. Retired Facebook login to Atlas. Worked on by. Worked on by and.

2020 52

2020 Events Blog Engagement 52

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Blog 47

Blog Customer Service Representative 2010 Customer Service Training 47

Service Untitled

SEPTEMBER 7, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty? Service Untitled The blog about customer service and the customer service experience.

Loyalty 45

Loyalty Blog 2010 2006 45

Service Untitled

FEBRUARY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Perception is key to customer service excellence Cheryl February 19, 2010 Customer Satisfaction , Customer Service , Customer Service Experience , Employees , Little Things, Big Differences 2 Comments It’s easy to fool our senses and perceptions.

Blog 42

Blog 2010 2006 Customer Satisfaction 42

ViiBE Blog

OCTOBER 28, 2022

ViiBE Call: its ticketing and archiving system ViiBE is a web-based application that requires no download and enables B2B companies from all over the world (ViiBE is deployed by companies located in more than 70 countries) to provide technical assistance and after-sales support across different industries from oil and gas to retail.

B2B 52

B2B 2023 E-support Call Center 52

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

Blog 40

Blog 2010 2006 Customers 40

Steve DiGioia

FEBRUARY 4, 2021

READ> Tips On Thursday Archives. Have you put your customer’s needs first? Do you think it matters to them? I bet it mattered to that Dunkin Donuts customer. P.S. Enjoy the game! TipsOnThursday #Dunkin #coffee. The post How Dunkin Donuts Made the Super Bowl Better – Tip #27 appeared first on Steve DiGioia.

Blog 78

Blog Brands Customer Experience Customers 78

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Blog 44

Blog Customer Service Customer Service Representative 2010 44

Service Untitled

OCTOBER 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to overcome negative brand perception Cheryl October 22, 2010 Customer Satisfaction , Customer Service Experience , Specific Companies 1 Comment It’s the elephant in the room when consumers become disenchanted with a company’s brand.

Blog 43

Blog Brands 2010 2006 43

Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim.

Blog 40

Blog Social Media Customer Service 2010 40

Lithium

AUGUST 27, 2020

ARCHIVED/REMOVED. Archived Crisis Tips Group Hub. Fixed home page search bar for mobile. Worked on by and. Fixed user notifications in the hero area. Worked on by and. Migrated Events Groups into New Events Group Hubs. Worked on by , and. Content has been moved to Care , Community and Marketing Discussions and Customer Connection.

Events 52

Events Definition Insights Article 52

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Blog 46

Blog Engagement 2010 2006 46

Service Untitled

JULY 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Advantages of using customer loyalty programs Cheryl July 30, 2010 Customer Service , Proactive No Comments I was just at Petco to buy dog food, and the cashier asked me if I wanted to join their customer loyalty program.

Blog 41

Blog Loyalty Programs 2010 Rewards Programs 41

Service Untitled

APRIL 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer satisfaction surveys Cheryl April 19, 2010 Behind the Scenes , Customer Satisfaction , Customer Service , Surveys 3 Comments I used to dabble in some online survey groups to gain experience in identifying customer satisfaction criteria.

Customer Satisfaction 41

Customer Satisfaction Blog 2010 2006 41

Optimove

MARCH 25, 2020

The post Marketing Amid Corona: Shows Archive appeared first on Optimove. Our Coronavirus blog CRM coverage. Our Marketing Amid Corona news insights. Below you can find our previous shows: March 25, 2020, Show #2. March 24, 2020, Show #1.

Marketing 40

Marketing 2020 Blog Insights 40

Service Untitled

JUNE 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. Service Untitled The blog about customer service and the customer service experience.

Blog 46

Blog 2010 2006 Customer Satisfaction 46

Service Untitled

MAY 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you.

Blog 44

Blog Feedback 2010 2006 44

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Blog 42

Blog 2010 Magazine 2006 42

Service Untitled

AUGUST 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Improve small business customer service with a personal touch Cheryl August 30, 2010 Customer Service , Little Things, Big Differences , Proactive , Service Untitled 4 Comments Elizabeth’s online business is selling merchandise on eBay.

Blog 42

Blog 2010 E Commerce Social Media 42

Service Untitled

JUNE 14, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Accountability in customer service Cheryl June 14, 2010 Behind the Scenes , Employees , Little Things, Big Differences 2 Comments Accountability in customer service is our ability to account for our business actions and decisions.

Blog 41

Blog Customer Service 2010 2006 41

Service Untitled

APRIL 22, 2010

Service Untitled» Blog Archive » Internal customer service counts too [.] Service Untitled The blog about customer service and the customer service experience. One Response to “Internal customer service counts too&# To What Extent are Cashback Sites Hurting Affiliates? | ???? said: Apr 22, 10 at 8:38 pm [.]

Blog 44

Blog Customer Service 2010 Insurance 44

Service Untitled

MARCH 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty and Toyota Cheryl March 12, 2010 Behind the Scenes , Customer Service , Specific Companies 2 Comments There have been 8 million Toyota vehicles recalled. Service Untitled The blog about customer service and the customer service experience.

Blog 43

Blog Loyalty 2010 Airlines 43

Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.

Loyalty 41

Loyalty Blog 2010 2006 41

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

Blog 41

Blog Customer Service Representative Customer Service 2010 41

Clarivate

FEBRUARY 28, 2024

Genomics databases and resources ̶ such as NCBI’s GenBank, the DNA DataBank of Japan, and the European Nucleotide Archive ̶ provide access to annotated genomes, genetic variants, and functional annotations for rare disease research.

White Paper 59

White Paper Healthcare Innovation Insights 59

Service Untitled

OCTOBER 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? Service Untitled The blog about customer service and the customer service experience. and Canadian consumers about the value of good service over the quality of food they are given at restaurants.

Blog 42

Blog 2010 2006 Customer Satisfaction 42

ClearAction

JULY 28, 2023

To help you do this : CXPA archives contain vast resources contributed by members and sponsors over the past 12 years. You want to instill an unquenchable thirst for CX patterns. This stimulates managers to act on good customer experience insights to create necessary win-win outcomes. Customer focus must be designed with empathy.

2023 62

2023 Customer Experience Chief Customer Officer Fashion 62