Think Customers

SEPTEMBER 27, 2021

EV sales are growing at a rapid clip as consumer interest in sustainable products and air quality increase and automotive manufacturers deliver a wider range of EVs at different price points. Proactively educating customers about EV ownership could also help reduce the complexity and duration of calls as consumers become more knowledgeable.

Automotive 52

Automotive Omnichannel 2030 Touchpoint 52

TechSee

JANUARY 25, 2023

[link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. Scott is the former Chairman of the AAA National Automotive Subcommittee and remains an active committee member. He also serves on the Salesforce Field Service Community Advisory Board.

2023 41

2023 Management Automotive Leadership 41

Magellan Solutions

MARCH 26, 2024

: Offers bespoke solutions tailored to small business needs, with a strong emphasis on personalized customer service and industry-specific expertise. Concentrix Location: Global Presence Specialties: Technology, Automotive, Healthcare Why for SMEs?:

Customer Service 52

Customer Service Multi-Channel E-support E Commerce 52

Oracle

JULY 2, 2018

According to Digital Air Strike’s Sixth Annual Automotive Social Media Trends Study , 77% of car buyers clicked on a Facebook ad and 40% of car buyers use Facebook to read dealership reviews. Today’s automotive companies are working to incorporate more and more VR capabilities into their buying experience.

Technology 49

Technology Social Media Automotive Consumers 49

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization.

Call Center 52

Call Center E Commerce E-support 2021 52

Gravy Analytics

JULY 12, 2019

Companies in a wide range of industries, such as retail, automotive, commercial real estate, travel and entertainment, and hospitality, are using location data to improve the outcomes of their advertising investments. 3 Ways Location Data Improves Digital Advertising.

Advertising 40

Advertising ROI Automotive Entertainment 40

Eptica

DECEMBER 1, 2015

These companies, who typically have between 100-999 employees, tend to have fewer resources to dedicate to implementing new systems and may not have the experience of deploying major new customer service or Customer Relationship Management (CRM) software. Recent research by Eptica with 500 midsize U.S.

Customer Service 49

Customer Service 2015 Social Media Contact Center 49

ReviewTrackers

JULY 1, 2020

Your organization can access the ReviewTrackers API to download review data and sync with whatever reporting structure, CRM (customer relationship management) suite, or POS (point-of-sale) system or software you’re using. We built ReviewTrackers in such a way that it plays nice with your existing solutions and technology.

Net Promoter Score 123

Net Promoter Score Social Media Automotive Download 123

John Paul

JULY 26, 2018

It means deeper customer engagement through a deeper understanding of the needs and interests of the clients leading to higher levels of satisfaction, and for the brands that leverage concierge as part of their customer loyalty strategy, stronger engagement, and “brand hospitality.” Geo Targeting & Advanced Location Services.

2018 45

2018 Technology Hospitality Hotels 45

Comm100

FEBRUARY 6, 2018

Automotive Dealerships. Auto Jockey : Provides tools for capturing customer activity and information, social media, and sales and service integration. Lucep’s OmniPath software is an omni-channel customer engagement platform for enterprises — streamlining customer journeys and integrating customer relationship management.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42

ReviewTrackers

FEBRUARY 7, 2018

Your organization can access the API to download review data and sync with whatever reporting structure, CRM (customer relationship management) suite, or POS (point-of-sale) system or software you’re using. You can also use it to custom-build your own application and extend the functionality and flexibility of our platform.

Net Promoter Score 7

Net Promoter Score Social Media Automotive Download 7