Oracle

AUGUST 16, 2019

It’s back to school time — for children and some adults. No longer are beach days marking the calendar, but early wake-ups and homework after school. What’s the best tech to keep everyone organized, learning, and enjoying the school year? We take a look at a few modern tech tools for back to school season.

Social Media 46

Social Media Connections Communication Brands 46

Oracle

AUGUST 25, 2020

With some children starting school in masks and others from behind a screen, parents can expect this year’s approach to education to be quite different from years past. But, what will back to school shopping be like? Here’s a quick look at what you can expect for your 2020 back-to-school shopping experience.

Fashion 51

Fashion Retail 2020 Consumers 51

Qualtrics

JULY 8, 2020

Find out how you can get back to school with feedback from families, students, and staff at the heart of the actions you take to ensure everyone feels safe, supported and ready to re-start education after the disruption from COVID-19. See the full back-to-school solutions. Are your staff ready to return? The challenge.

Government 40

Government Measurement Travel Feedback 40

Experience Investigators by 360Connext

OCTOBER 17, 2023

Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director. The one thing they all have in common? There’s some common agreement now in the world of business.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

Qualtrics

AUGUST 13, 2020

Parents are faced with a tough decision: Send their kids to school during an ongoing pandemic or keep them home and continue the often difficult process of remote learning. Will parents send their children back to school? More than half (56%) say they’ll send their child back because their child learns better in the classroom.

Measurement 26

Measurement Events Interaction Customer Experience 26

Forrester's Customer Insights

AUGUST 16, 2022

In just a few weeks, kids around the globe will be back in the classroom for a new year of learning. Despite the heat wave across the United States, summer is quickly coming to a close. Loyalty marketers, you might consider joining them! Since early 2020, concerns for health and safety, supply chain issues, and […].

Loyalty 26

Loyalty 2020 Marketing B2C 26

2020 Research

AUGUST 14, 2023

It’s that time of year again – back-to-school season! Back-to-school time can be a source of stress for many families due to all the preparation involved. When Do People Start Back-to-School Shopping? When it comes to shopping, parents have different time frames for different back-to-school items.

Sports 52

Sports Social Media 2023 Government 52

Experience Investigators by 360Connext

DECEMBER 14, 2021

2021 was another strange, unpredictable, not-quite-back-to-normal trip. The introduction of vaccines led to some employees coming back to the office. Schools opened and closed and quarantined cohorts. It’s time to wrap up another year. When it came to customer experience, leaders dealt with all sorts of changes and challenges.

2022 372

2022 Customer Experience Airlines Customer Journey Mapping 372

CX Accelerator

FEBRUARY 2, 2020

While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not?

Customer Experience 320

Customer Experience Tourism Customer Journey Mapping Entertainment 320

ShepHyken

MARCH 4, 2024

What strategies can a company use to give back to its local communities? How can a company create a culture that values giving back and community involvement? How can a company create a culture that values giving back and community involvement? Giving back (charity, community involvement, causes, etc.)

Culture 80

Culture Wireless Customer Satisfaction Employee Experience 80

2020 Research

JULY 5, 2023

Delve into the emerging role of technology, influencers, and social media in shaping back-to-school decisions. Join Sago's EVP of Global Quantitative Management, Rob Berger and element54's EVP of Strategy and Development, Juliann Ng as they reveal key insights from our omnibus study.

Omnichannel 52

Omnichannel Social Media Insights Technology 52

QuestionPro Audience

JULY 27, 2018

And that means it’s almost time for kiddos to head back to school after summer vacation. But heading back to school isn’t as easy as waving goodbye as the kids board the school bus. on school supplies. relating to the back-to-school season. billion, only slightly less than 2017’s $83.6

Retail 68

Retail 2017 Consumers 68

Customercount

SEPTEMBER 10, 2019

CustomerCount® has been named as an Industry Partner for the Computer Science Industry Partnership Program (CSIPP), which is part of IUPUI’s Department of Computer and Information Science in the Purdue School of Science. Continue reading → The post It’s back to school with IUPUI partnership appeared first on CustomerCount.

Information 75

Information 75

Engine Insights

AUGUST 18, 2021

An important aspect of data collection in the insights industry is the ability to get survey invites out to potential respondents and recruit them for research projects.

Insights 72

Insights Blog 72

ShepHyken

OCTOBER 20, 2021

Old school technology, techniques, and practices have given way to a new way of doing business. There’s nothing wrong with any of this, but let’s get back to the choice of sending your customer a handwritten thank-you note versus a short text message. Old school” ideas may have more relevance than you think. . For example:

Fashion 150

Fashion Customer Service Training Technology Customer Service 150

NetBase

JULY 29, 2019

It’s back-to-school time and brands are doing all they can to capture consumers’ attention. Back to school” as a keyword phrase. Sentiment for the keywords “back to school” has been pretty high over the past month at 79% positive. And “go back” is one to watch. Updated July 2019.

2019 62

2019 Social Media Brands Consumers 62

Optimove

JUNE 29, 2023

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Consumers 57

Consumers 2023 Brands Marketing 57

CX Accelerator

FEBRUARY 2, 2020

While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not?

Customer Experience 182

Customer Experience Tourism Customer Journey Mapping Entertainment 182

Experience Investigators by 360Connext

MARCH 30, 2021

Note from Jeannie: Back in 2012, I recorded a talk for TEDx around what I then referred to as “micro-interactions.” What would you think if you read this sign while picking up your kids from school? When I moved back to Chicago in the late 90s I went to get some money from an ATM. To start worrying about details.

2011 251

2011 Customer Journey Mapping 2012 Interaction 251

CSM Magazine

MARCH 4, 2022

When students and their families are paying tuition, they expect to be treated well by the school or college. . According to expertwriting.org and common day-to-day experience, there is an increasing distrust of education, especially the public school system. The school customer can be broken down into a myriad of sub groups.

Customer Service 52

Customer Service Customer Service Training Customers Reference 52

Customer Bliss

MAY 2, 2019

She mentions that if people don’t get value of out your software the first time they log in, they might give you a second chance, but most likely, they may never log back in. It takes skill to synthesize the knowledge you’ve gained and then disseminate in a way that will help leaders make financial, cultural, and leadership decisions.

Chief Customer Officer 149

Chief Customer Officer Financial Consulting Customer Retention 149

Comm100

OCTOBER 13, 2022

Students want to connect with their school in the easiest way possible, which is why introducing live chat has become a proven strategy to increase university enrollment. Students want to connect with their school in the easiest way possible, which is why introducing live chat has become a proven strategy to increase university enrollment.

Social Media 78

Social Media Omnichannel Connections 2019 78

Beyond Philosophy

MARCH 7, 2024

After that, Beyond Philosophy spent two years working with the London Business School. We know from our London School of Business Research that 20 emotions drive and destroy value. Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes.

ROI 78

ROI Return on Investment Measurement Customers 78

Comm100

SEPTEMBER 12, 2023

From shifting demographics and fluctuating state funding to the growth of alternative postsecondary education, schools must adopt a systematic approach to recruitment in order to succeed. Data-driven decision making : With SEM, decisions are backed by comprehensive research and ongoing assessments. Freshmen enrollment grew by 9.2%

Management 62

Management Financial 2023 2022 62

ShepHyken

MAY 13, 2020

While we’re not back to “business as usual,” we are starting to see business reopen and adapt to a new normal. Maybe, but I can think back to a childhood incident that may have been a life-changing moment—and I never realized it until I remembered it just a few weeks ago. I see light at the end of the tunnel. Was I born this way?

Customer Service Training 156

Customer Service Training Books Information Customer Service 156

Beyond Philosophy

JANUARY 10, 2018

My older brother excelled in school, but he did not become a CEO. I, on the other hand, was a complete goof, did miserably in school….and Unlike my responsible older brother, I was such a disaster in school that I really didn’t have anything to lose by taking risks in the work world. Oldest Children Don’t Always Have An Edge.

Consulting 151

Consulting 2018 Loyalty Books 151

Customer Bliss

JUNE 9, 2021

A recent Harvard Business Review article cites a study by researchers at the MIT Sloan School of Management, which found that consumers may be willing to pay 2% to 10% more for products from companies that provide greater supply chain transparency. “The best way to learn if you can trust somebody is to trust them.”. Ernest Hemingway.

Leadership 288

Leadership Books Hospitality Customer Relationships 288

FiveStars

JULY 6, 2018

Back to school is one of the best times to run a promotion for your business—according to the National Retail Federation’s 2017 study, back to school spending is on the rise, making it one of the biggest shopping holidays of the year. The post Back to school is here! The post Back to school is here!

2017 40

2017 Retail Insights 40

Michel Falcon Experience

MAY 17, 2020

My friend Shane Skillen and I surveyed 1,350 employees across North America and asked them dozens of questions about coming back to work. will go back to school. of respondents want to go back to work. You can read the report by clicking the link below. of respondents are going to find another employer and 17.1%

Definition 78

Definition Customer Service Customer Experience Customers 78

Steve DiGioia

MAY 23, 2022

Sponsor the local school sports teams with clothing or equipment or donate to the area hospital, senior center, or church. For example, a bakery can host an event entitled “Cake Baking Secrets”, or a clothing store can hold a fashion show right around the time of the high school prom. Use social media wisely.

Sports 144

Sports Fashion Hospitality Hotels 144

SurveySparrow

JANUARY 23, 2024

It’s a way to discover what students think about school, what makes them happy, and where things can improve. Schools use these surveys to listen to students and improve things based on their opinions. You need to ask the right student survey questions! I have curated a list of questions that you can use.

Feedback 52

Feedback Communication Interaction Engagement 52

CSM Magazine

MARCH 28, 2024

But when it comes to students, the real art is not just attracting new faces—it’s about keeping them coming back for more. Here are five key ways to ensure they keep coming back for encore after encore. As a music studio owner, you know that every melody has its rhythm, and the same goes for your business flow.

Customer Retention 52

Customer Retention Social Media Loyalty Events 52

Comm100

JUNE 21, 2023

Yield rate – the percentage of admitted students who go on to enroll in a school – is often held up as a sign of a school’s attractiveness and reputation. If high, it can indicate students are keen to join the school once they receive an offer. Why is yield rate so important for colleges & universities?

Financial 52

Financial Communication Connections Metrics 52

ShepHyken

AUGUST 30, 2022

Shep Hyken interviews Frank Cespedes, a professor at Harvard Business School and the author of six books, including his latest, Sales Management That Works: How to Sell in a World that Never Stops Changing. About: Frank Cespedes teaches at Harvard Business School. Sales and customer service are very closely combined. They want to buy.

Books 67

Books Sales Leadership Customer Service 67

NICE inContact

SEPTEMBER 15, 2020

For many, back to school means back to video conferencing, either full or part time. The end of vacation means back to the desk, in front of a camera most of the day. As with so many things, 2020 is different. The same is true for parents. The paradigm extends to other parts of our lives.

2020 62

2020 Contact Center Call Center Insights 62

Cyara

JANUARY 11, 2021

Back in 1990, a Harvard Business School and Bain & Company study revealed what is still one of the most quoted customer service insights: "In industry after industry… increasing customer retention rates by 5% increases profits by 25% to 95%," reported Harvard Business Review.

Contact Center 67

Contact Center Insights Customer Retention Customer Service 67

Customer Bliss

JANUARY 28, 2021

When you say something, mean it and plan to back it up. Today’s guest post is from Donald Hicks , a Silicon Valley tech executive, industry thought leader, consumer experience architect, and operations veteran whom I had the pleasure of interviewing recently. Customer experience employees are at the frontlines of every company. The 2020 U.S.

Leadership 254

Leadership 2020 User Experience Feedback 254