Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS).

NPS 83

NPS Customer Centricity Loyalty Presentation 83

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros Communities. Tribal Knowledge Base and blog workflow. Moderation and spam management.

2019 52

2019 Engagement Social Media Roadmap 52

BirdEye

NOVEMBER 7, 2023

It is effective communication. Car sales emails are a crucial part of that effective communication strategy. This blog guides you through the steps needed to close more deals for your car business. Do you know what’s the one thing that is crucial in getting more sales? To see tangible results, you have to be more creative.

Sales 115

Sales Automotive Advertising Demo 115

BirdEye

JULY 11, 2023

This blog post covers the basics of Instagram captions with examples to get you started on your Instagram marketing journey. They provide context, tell your story, share insights, or spark curiosity about your brand. People use Instagram to connect with brands, find products they like, join communities, and share their personal life.

Social Media 40

Social Media 2023 E Commerce Download 40

SurveySensum

FEBRUARY 29, 2024

To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. It encompasses factors like work-life balance, recognition, opportunities for growth, and effective communication. It’s not just a saying, it’s a strategic imperative.

Culture 52

Culture Customer Satisfaction Loyalty Reference 52

Amity

NOVEMBER 28, 2018

Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly. Depending on the day, it could be I play more of the coach, of the GM, or of the player in the front line, but I do all three.

Customer Success 106

Customer Success Books Competitive Advantage Customers 106

SurveySparrow

NOVEMBER 1, 2021

Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. Let’s be honest, a great deal of success in life, job, or business depends on how vast is our network. 2020 was a tough year for everyone.

Social Media 98

Social Media Seminar 2021 Blog 98

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. Customer Financial Metrics. Customer Health Metrics. Customer Usage Metrics.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

Kayako

JULY 30, 2018

These real-life examples speak not only to other customers but also to prospects seeking a way to address their own company’s pain points. These real-life examples speak not only to other customers but also to prospects seeking a way to address their own company’s pain points. Are you capturing this data? However, it’s not that easy!

Marketing 50

Marketing Customer Experience Net Promoter Score Customer Voice 50

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. Customer Financial Metrics. Customer Health Metrics. Customer Usage Metrics.

Metrics 52

Metrics Customer Success Net Promoter Score NPS 52

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. Customer Financial Metrics. Customer Health Metrics. Customer Usage Metrics.

Metrics 52

Metrics Customer Success Net Promoter Score NPS 52

NetBase

OCTOBER 1, 2019

Social listening solutions offer businesses so much customer experience insight, and it’s important to know how to capture every last bit of it – and to know what to do with it when you have it! It offers real-time, transparent insight that stands up to clients’ most pressing intelligence gathering needs. Let’s explore a few!

Social Media 40

Social Media Customer Care Insights Consumers 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros Communities. Tribal Knowledge Base and blog workflow. Moderation and spam management.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros Communities. Tribal Knowledge Base and blog workflow. Moderation and spam management.

2019 40

2019 Engagement Social Media Roadmap 40

Optimove

JANUARY 27, 2022

Secondly, these words – by business leaders, marketing decision-makers, and all sorts of CRM Marketing professionals, WRITING ABOUT business, marketing, and CRM Marketing in particular – give the most insider insight possible into what the CRM Marketing community really values. But, while more than 70 submissions (!) That moved us.

Marketing 52

Marketing Omnichannel Multi-Channel Metrics 52

BirdEye

OCTOBER 26, 2023

Online reviews are a goldmine of insights. This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. She started using it for online reputation management in multifamily housing.

Brands 116

Brands Multi-Channel Consulting Demo 116

ClearAction

SEPTEMBER 3, 2018

Customer care metrics are a barometer of performance across a variety of customer interactions such as chat, text messages, email, social media and communities. Are Your Customer Care Metrics Customer-Centric? Lynn Hunsaker. Traditionally, these metrics have been cost-center oriented , intended to drive efficiency and productivity.

Customer Care 54

Customer Care Customer Centricity Metrics Social Media 54

Gainsight

OCTOBER 22, 2018

I started my professional career as a product manager. Over the years, I moved up from Product Manager to “Manager of Product Management” (still a bizarre title to me!) When I left the world of product management to become a CEO, Customer Success was barely a gleam in my colleague Dan Steinman’s eye!

Sales 95

Sales Marketing Customer Success Customer Insights 95

TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. Bob is also an author: see his site [link] feinerbook.com.

2023 41

2023 Management Automotive Leadership 41

ClientSuccess

MARCH 20, 2018

There advice is so fresh and relevant, I thought it would be helpful to share their advice or quotes to the Customer Success Community. Global Head of Product Success, Customer Service Management. Manager – Customer Success. I want to give a shout out to Mindtouch. Advice from the Best Customer Success Leaders. Dave Blake.

2018 40

2018 Customer Success Competitive Advantage Customers 40

CX Accelerator

JUNE 8, 2020

During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” The response was so good that it begged to be a blog post. That means you never hear from 70-80% of customers.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

Optimove

JANUARY 27, 2022

Secondly, these words – by business leaders, marketing decision-makers, and all sorts of CRM Marketing professionals, WRITING ABOUT business, marketing, and CRM Marketing in particular – give the most insider insight possible into what the CRM Marketing community really values. But, while more than 70 submissions (!) That moved us.

Marketing 40

Marketing Omnichannel Multi-Channel Metrics 40

transcosmos Information Systems

JUNE 8, 2017

Technology is getting smarter day by day, and digital users couldn’t be happier. Back then, the idea was to explore chatbots as a system of communication with humans using natural language and computational algorithms. Indeed, chatbots are most useful in real-life applications. Bots in Business. Deliver customer support.

E Commerce 67

E Commerce E-support 2007 Fashion 67

ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. He has also led teams in client success, technology implementations, professional services, and change management.

Customer Success 40

Customer Success Return on Investment Customers Workshop 40

Amity

SEPTEMBER 25, 2017

Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more. Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more.

Customer Success 0

Customer Success B2C NPS E-support 0

Amity

DECEMBER 9, 2016

In this post, I’ll show you how to dig up the treasure buried right beneath you, then throw you a life raft so you can bring it all home. Are enterprise clients most concerned with security, uptime and having access to an account manager? Communicate your top advantages over your competitors on your pricing page.

Customer Success 109

Customer Success Marketing E-support Social Media 109

West Monroe

OCTOBER 12, 2018

Surveying and curating insights from 407 business leaders on sixteen different elements of digital maturity, this report highlights key characteristics of digitally mature organizations seeking to increase revenue, growth, and profits in today’s dynamic markets. At the heart of digital is change.

Return on Investment 40

Return on Investment Culture Roadmap Leadership 40

SurveySensum

MAY 20, 2020

In this unprecedented societal shift, as the reality of this new COVID-19 pandemic took the world by surprise, it has affected everyone’s life. In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. Your success in life isn’t based on your ability to simply change.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Grade.us

AUGUST 18, 2020

Nothing says digital authority these days more than something Google related. Today, the Local Guides program has matured into a large and sizeable community. Reading Time: 16 minutes. In early 2015, they released the Google Local Guides program. This gamified local search, allowing anyone to contribute Google Maps directly.

Social Media 58

Social Media Events Connections Information 58

Amity

JUNE 16, 2016

We sat down with Ellie Wilkinson , the Senior Customer Success Team Manager at Moz, to discuss how Customer Success has evolved over the last two years. As the Customer Success Team Manager, I manage a team of nine onboarding specialists, two account managers, and one churn strategist.

Customer Success 80

Customer Success Demo Customers Blog 80

BirdEye

JANUARY 12, 2024

In this blog, you’ll learn what hyperlocal social media marketing is, why it’s so beneficial, and how to craft a hyperlocal social marketing strategy. In this blog, you’ll learn what hyperlocal social media marketing is, why it’s so beneficial, and how to craft a hyperlocal social marketing strategy.

Social Media 109

Social Media Marketing Events Advertising 109

Gainsight

JULY 7, 2021

The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”. The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”.

2021 45

2021 Events Social Media 2013 45

ClientSuccess

OCTOBER 22, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. Personally, this has meant they respond well to setbacks.

Customer Success 41

Customer Success Management Touchpoint Customers 41

Amity

SEPTEMBER 25, 2017

Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more. Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more.

Customer Success 60

Customer Success B2C NPS E-support 60

CX Accelerator

JUNE 8, 2020

During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” The response was so good that it begged to be a blog post. That means you never hear from 70-80% of customers.

Social Media 182

Social Media Contact Center Call Recording Voice of Customer 182

Qualtrics

JANUARY 29, 2019

It’s the definition of ‘always on’ too, as customers live with them 24 hours a day, 7 days a week, 365 days of the year. I’d always felt it was a one-two punch, that’s why I went into customer experience to bring that brand credibility to life in new ways. Senior living is as emotional as customer experience gets.

Feedback 31

Feedback Engagement Net Promoter Score Hotels 31

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. His company Practical CSM Academy provides global customer success management consulting, training and certification services. Lincoln Murphy. Rick Adams. Peter Armaly. Jay Nathan.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23