Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Live chat systems provide a seamless communication channel for real-time customer interactions.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

Bold360

SEPTEMBER 15, 2020

Live chat has become a popular engagement channel for time-strapped customers to get issues resolved. In fact, 42% of frequent online shoppers prefer live chat over all other engagement channels. Live Chat, Defined. Live Chat and Chatbots: They Work Best Together.

Virtual Agent 90

Virtual Agent Net Promoter Score Competitive Advantage Omnichannel 90

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Live chat for immediate, real-time engagement Implementing live chat on government websites allows for immediate communication between citizens and government representatives. You can read the full story here.

Government 75

Government Communication Social Media 2022 75

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. Similarly, AI-powered chatbots mean businesses can offer 24/7 support.

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

ShepHyken

JUNE 16, 2017

We live in a digital world. Self-service, web chat and chat bots gain in popularity. While web chat is suited to simple information exchange, and self-service is ideal for transactional commerce, not all customer interactions are so straightforward. Will artificial intelligence (AI) change this? Shep Hyken.

Blog 84

Blog Customer Service Interaction Communication 84

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. The promise of AI has always been the ability to move humans away from repetitive work, and this is one of the key chatbot benefits. Their bot now handles 83% of all incoming chats. Provide 24/7 availability.

Customer Service 82

Customer Service ROI Customers Consumers 82

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. I believe that chat is an excellent self help tool. A live chat tool can help businesses significantly improve lead capture efforts, customer onboarding, and long-term support.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

Inbenta

NOVEMBER 29, 2022

This blog will explain to you everything you need to know before you choose the right chatbot for your website. The power of AI. There’s been a lot of talk about Artificial Intelligence (AI), but what does this mean for chatbots? There’s been a lot of talk about Artificial Intelligence (AI), but what does this mean for chatbots?

Multi-Channel 90

Multi-Channel Customer Experience Omnichannel Social Media 90

Calabrio

NOVEMBER 25, 2020

In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. And while few ‘zero out’ to an agent right away these days, when they do request a live person, they expect an efficient experience. Collaboration is an emerging theme.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

Team Support

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. For instance, when a chat comes in and isn't resolved immediately, a ticket can be created and assigned automatically. What is Automation?

Customer Service 59

Customer Service Exceptional Customer Service B2B Demo 59

ShepHyken

JULY 21, 2017

This week we feature an article by Jason Grills about how to use live chat agents properly in order to delight your customers. I believe that as a quick first line of support, live chat is a great alternative. The implementation of live chat software is an easy task to achieve. – Shep Hyken.

Blog 92

Blog Travel Article Communication 92

BlueOcean

DECEMBER 18, 2018

While AI capabilities in the contact center are still evolving, AI offers powerful opportunities to drive cost out of your business and improve the customer experience (and let’s be real, a growing segment of consumers simply prefer automated or self-serve support) – so asking your potential strategic partners the right questions is critical.

Contact Center 195

Contact Center Measurement Metrics Omnichannel 195

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

GetFeedback

APRIL 17, 2019

If you support only one or two channels (say, phone and email), you can use Live Chat to start working with customers through a chat on your website. Be it over the phone, email, in social networks or live chats, one can get mistreated anywhere. For example, Molly has troubles assembling her new dining table.

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255

ShepHyken

DECEMBER 28, 2018

For instance, there’s more takeout food and alcohol consumption, and instead of attending live events or lectures, millennials turn to the internet. And, AI will deliver those insights , along with instant gratification, so it’s a win/win. Live messaging is where it’s at. Then there’s the whole Veruca Salt syndrome.

Blog 98

Blog Customer Service Fashion Social Media 98

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. Tangerine first introduced Comm100 Live Chat to customers to improve the accessibility and speed of their customer service. On some days this number rose as high as 91%.

Customer Service 81

Customer Service Customers Technology 2019 81

SaleMove

SEPTEMBER 17, 2020

When PSECU, Pennsylvania’s largest credit union, implemented Glia’s chat functionality back in 2016, they saw a large increase in chat volumes and knew they needed to find a way to continue to provide the same level of excellent service for their members.

2016 95

2016 2019 Demo Download 95

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Some of the ways to implement omnichannel customer support are: Live chat support Response time has proven to be an essential part of improved customer service.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

ShepHyken

MARCH 9, 2018

However, businesses should ensure that web chat is one of the communication channels offered, as it instantly connects a visitor to a representative in real-time. Web chat software allows visitors to continue browsing the website whilst receiving a quick response. Human vs Bot. Sources: [link].

2018 75

2018 Blog Customer Service 2017 75

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. With BI, AI, and cloud-based SaaS apps, CRM software is adapting to your business, not the other way around. Shep Hyken.

Blog 92

Blog Technology Customer Service Management 92

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason. Chatbots take this self-service to another level.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

BirdEye

JULY 7, 2023

However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base. In this blog post, we’ll take a deep dive into how a customer service chatbot can elevate your customer support activities, what drawbacks it may have, and share real-life success stories.

Customer Service 96

Customer Service Social Media Banking 2008 96

BirdEye

NOVEMBER 15, 2023

With the rise of AI and automation, new possibilities have emerged for optimizing digital presence across Google search, maps, profiles, reviews, ads, and more. AI can help businesses engage customers, automate operations, and improve employee efficiency. Fireside chat with Google Dave: Hello, everybody. Kiran: Sure.

Document 110

Document Brands Technology Consumers 110

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

Bold360

OCTOBER 2, 2020

The frustrating failure to route well can happen on any channel, whether phone, chat, text, email, or social media messaging. Intelligent routing happens through an intelligent routing device or platform, technology that uses data and AI to automatically send inbound customer communications to the best resource for resolution.

Contact Center 98

Contact Center Average Handle Time Hotels Customer Journey 98

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Customer Service 77

Customer Service Social Media Books Return on Investment 77

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital.

Engagement 80

Engagement Social Media Communication 2020 80

Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? All of a sudden, the term ”artificial intelligence” is everywhere.

Social Media 52

Social Media 2023 Consumers Demo 52

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. The digital revolution has altered the landscape of customer interactions.

Customer Service 74

Customer Service Technology Interaction Customers 74

Comm100

NOVEMBER 29, 2021

All the while, significant tech advancements were made, particularly within AI and automation. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement.

2022 82

2022 Customer Service Omnichannel 2021 82

ShepHyken

JUNE 30, 2017

If we define AI, it is the science behind technologies that has the ability to act like human beings based on the data captured which might include behaviour pattern of the different set of audience, huge knowledge pool, and the competence to solve different problems. Well, do you think that on the other side a human was typing?

Government 89

Government Technology Blog 2017 89

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Events 78

Events Healthcare 2022 Insights 78

Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. To reach this demographic, living online, higher education institutions need to be in all the digital places that students are. . Be available where they are .

Engagement 76

Engagement Omnichannel Social Media Connections 76

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. To satisfy these consumers, organizations are turning in droves to live chat.

Omnichannel 52

Omnichannel Contact Center 2025 Consumers 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 52

Social Media Blog ROI Brands 52

Bold360

JUNE 2, 2020

We held our annual CXNext event – this year 100% virtually – as we all continue to WFH and live through this pandemic. Great speakers shared their perspectives on changing the way we work, changing the way we live our lives and changing the way we service our customers. Two of our winners joined me on CXNext Live.

Transportation 52

Transportation Reference Insurance Events 52

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%. Chat software is a useful tool for businesses that want to communicate with their users and help them with their issues each day.

Blog 52

Blog Article Customers Loyalty 52