InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. Addressing negative feedback promptly and professionally can mitigate damage to the brand’s reputation.

Automotive 260

Automotive Management Social Media 2024 260

ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. Own your customer experience with a custom-developed app.

Technology 130

Technology Blog Customer Experience Social Media 130

InMoment XI

NOVEMBER 16, 2021

In this blog, I’m going to focus on one question that continues to come up in conversations with CX practitioners and data analysts and my answer may surprise you. If you fear response bias, you should do a response bias study, but that’s a topic for another blog post. How Do I Increase Survey Response Rates?

Automotive 493

Automotive Hotels Social Media Events 493

ShepHyken

MAY 31, 2019

The ‘user experience’ refers to any interactions that your website or app users have with that particular piece of software. Services such as ReputationDesk can help brands track, monitor and react to feedback across the web and social media, allowing them to use real data to shape their customer experience strategy.

Blog 116

Blog Customer Experience Touchpoint User Experience 116

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Feedback 92

Feedback Blog NPS Net Promoter Score 92

ShepHyken

APRIL 6, 2018

The objective of this process is to reduce the time it takes for developers to gather user feedback data and use it to tweak the product. In this blog, let us look at a few ways a business can keep a tab on customer experience through continuous testing. Hubbion has been ranked among the top 20 collaboration apps by Capterra.

Blog 117

Blog Net Promoter Score Customer Experience NPS 117

GetFeedback

JANUARY 19, 2020

All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . As my trip progressed, I got email requests for feedback at each step. I’m using the Expedia app, and Expedia certainly knows that.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Address negative customer feedback promptly and professionally.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

ShepHyken

FEBRUARY 15, 2019

Mobile app : Your staff never needs to abandon a customer by disappearing to the back room to look for an item — they can search for inventory on a mobile device with just a few taps. Mobile payments : Once again the mobile app comes in handy! The post Guest Blog: 5 Ways Your POS Will Empower Your Staff appeared first on Shep Hyken.

Blog 88

Blog E-support Retail Sales 88

SurveySensum

MARCH 27, 2024

This is where customer feedback enters the picture! Now, it is imperative to collect feedback the right way and find the best timing. And all this can be done by a diverse and effective customer feedback tool ! But first, let’s start with knowing what exactly is customer feedback. What is Customer Feedback?

Feedback 52

Feedback Social Media Touchpoint Customers 52

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. A quick tip is to examine the negative feedback. New-age software solutions and mobile apps offer a wide range of benefits. Complaints are opportunities to show how good you can be.

Blog 108

Blog Poor Customer Service Advertising B2B 108

Comm100

DECEMBER 14, 2022

You can also use automated emails to up-sell and cross-sell, for customer education when new features are added, and to get customer feedback. App or website demos Dashboard features Project creation/Task completion Troubleshooting Setting up integrations with other tools. Customer feedback automation.

Blog 52

Blog Customer Experience Net Promoter Score Demo 52

GetFeedback

APRIL 30, 2018

Collecting customer feedback is essential if you truly want to understand the needs and expectations of your target audience. Website surveys play an important role in optimizing your customer self-service strategy by directly responding to any concerns the visitor may leave in the feedback. Blog Surveys. In-App Surveys.

Marketing 207

Marketing Feedback Document Blog 207

ShepHyken

AUGUST 11, 2017

Connect executives to customer feedback. In a study of 275 B2C customer experience programs , we found that programs that shared feedback directly with executives achieved Net Promoter Scores 6 points higher, on average than those that did not. Feedback must include elucidating comments, not just numbers. Here are a few tips.

Blog 92

Blog Net Promoter Score Customer Centricity Feedback 92

Lumoa

JANUARY 11, 2022

For that, leaders should stop spending all their time collecting and analyzing by trusting it to the right tools and spend time on driving product and customer experience changes by looking at the results of customer feedback. It is all-in-one SaaS platform for collecting and analyzing customer feedback, including NPS feedback.

NPS 103

NPS Net Promoter Score Feedback Multi-Channel 103

ShepHyken

JUNE 8, 2018

We’re Lightricks , by the way, a company that’s behind the Enlight suite of creative apps on iOS: Photofox , Quickshot and Videoleap. Over Christmas, our Quickshot app was released with a bug that affected many users. The post Guest Blog: Exceptional Customer Support Is Fresh, Not Canned appeared first on Shep Hyken.

Blog 75

Blog Social Media 2018 2017 75

SurveySparrow

APRIL 21, 2024

Imagine building a mobile app without developers. Businesses looking to understand the market and their customers Feedback collection & analysis Starts at $19/month Available Available Zapier 4.5 Startups looking to build web applications Web app development Starts at $29/month Available Available Airtable 4.6

E Commerce 52

E Commerce Feedback E-support Demo 52

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Communication 83

Communication Customer Success Customer Journey Webinar 83

Comm100

FEBRUARY 10, 2022

Use this data to route the call to a service rep capable of providing a satisfactory resolution Make sure your team members can access all the necessary, neatly-organized customer data reliably at all times Let the customer feedback guide your support team about the call quality. Ask for and implement customer feedback.

Blog 52

Blog Customer Service Loyalty Programs Social Media 52

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Customer retention in CRM apps can also support customer success management. Customer Feedback: Qualroo.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

Experience Investigators by 360Connext

APRIL 23, 2015

What if they love your product enough to be passionate about sharing feedback? It can be a challenge to not only hear the feedback, but to then dispense it to the right groups within your organization. First, let me share my experience with TripIt the app. If you travel a bit, as I do, this app can be a lifesaver.

Social Media 218

Social Media Travel Rewards Programs Innovation 218

SurveySensum

SEPTEMBER 18, 2023

This is what the in-app survey looks like. These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product. When conducted effectively, these surveys help you refine your app’s features and functionality. What is an In-App Survey?

Hotels 52

Hotels User Experience Books Feedback 52

BirdEye

SEPTEMBER 11, 2023

In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models. Today, customers use four or more channels to interact with brands – texts, emails, social media messages, website chatbots, and booking apps. Table of contents What is AI-driven customer experience?

Customer Experience 114

Customer Experience Social Media Multi-Channel Omnichannel 114

ShepHyken

NOVEMBER 15, 2019

These apps can determine caller intent and automatically direct them to the right destination, whether it’s a self-service function or an agent. The IVR can link back to your customer data, modify survey questions in real-time, and collect personalized feedback.

Blog 92

Blog Customer Experience Contact Center Interaction 92

BirdEye

DECEMBER 8, 2022

Interactive social apps 7. Live streaming social media apps 9. Social media shopping apps 12. Community blogging 15. Your business can use bookmarking sites to share pages you find valuable with your followers, identify trending topics in your industry, and share content within your team for feedback and ideas.

Social Media 98

Social Media Brands Entertainment Connections 98

CSM Magazine

AUGUST 8, 2023

Enter apps to delete tweets—an emerging solution tailored to streamline customer service and safeguard brand reputation. This blog post delves into the multifaceted benefits these types of apps offer, providing an in-depth analysis of their role in fostering positive customer interactions and brand perception.

Brands 52

Brands Customer Service Social Media Customer Centricity 52

ShepHyken

APRIL 20, 2018

Others view CX as a kind of digital benchmark: the sum of user interactions and points of contact on, say, a business’ website or mobile app or booking platform. Megan Wenzl is the associate editor for ReviewTrackers, an award-winning customer feedback software that helps businesses measure and transforms the customer experience.

Blog 81

Blog Customer Experience Hotels 2018 81

BirdEye

MARCH 29, 2024

The process to post Instagram stories is simple enough and can be done with the following steps: Open the Instagram app on your mobile device. Note : This feature is only available on the mobile app. You can add a sticker that allows your followers to share their questions, doubts, feedback, and more with a simple click.

2024 109

2024 Social Media Events Webinar 109

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Feedback 83

Feedback Social Media Net Promoter Score Insights 83

SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. It should have asked Jess about her experience with the app – “ Please rate your booking experience with our app. ” Now, this question is clear.

Insights 52

Insights User Experience Customer Satisfaction Books 52

Comm100

DECEMBER 8, 2020

You can have them handle your instant messaging needs or integrate them into your apps. To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder?

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

SurveySensum

NOVEMBER 16, 2023

Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. And with a strong website feedback tool , you can engage with users, even when they’re not visible. Now comes the question – how to get customer feedback on the website?

Feedback 52

Feedback Social Media E Commerce User Experience 52

Experience Investigators by 360Connext

MARCH 28, 2018

As an employer, you need to provide oodles of feedback to employees to ensure they know what they’re doing, what they’re supposed to be doing, what they’re doing well and what they could be doing better. Bad feedback is BIG feedback! Your website or app stinks. Difficult feedback is hard to take.

Feedback 259

Feedback Social Media Communication Customer Centricity 259

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Feedback NPS Demo 52

Retently

JUNE 28, 2022

Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. Great feedback? They read their feedback, check the high score, pat themselves on the back and move on to other tasks. That is if you put your NPS® to work. You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

Lumoa

DECEMBER 15, 2022

Collecting feedback from customers gives you powerful data to improve performance, making it one of the most valuable and cost-effective business tools. They can do this based on the feedback they get in a survey asking email subscribers which one they work in. But you have to do more than listen. Types of Voice of Customer Analytics.

Voice of Customer 94

Voice of Customer Social Media Banking Feedback 94